FedEx Office Print & Ship Center

I visited this FedEx location in December 2014 to ship Christmas gifts to my family, as I recently moved to the area from Las Vegas. I was extremely happy with my visit at that time, so of course when I had shipping needs come up, FedEx was the first company I thought of.
I returned to this location yesterday, excited to ship my brother’s gifts out for his birthday. Neither Andy nor Gina offered me a greeting or any assistance while I packed my items. Once I was finished and Gina began to help me, she was cold toward me and very rude, despite me smiling and trying to make conversation. I gave her the necessary shipping information, and after I verified the addresses she told me the total. For 1.9 lbs to be shipped from WA to NV, it was going to cost $ 33.01 (not counting the envelopes, which were $ 12.92 altogether!). This price per lb was FAR above what I paid at Christmas time, and so I politely asked if there may be an error. She looked at me as though I were an idiot, and just kept repeating the price like a parrot.
As someone who attended college and graduate school, I’ve bought textbooks that cost remarkably less to ship. $ 33 for less than 2 lbs of material to be shipped? Doesn’t that sound like there’s an inherent error with that?
Because she couldn’t even comprehend what I was trying to say, she then called Andy over. Andy, after listening to me, looked at me like I was even dumber and did the same thing: just repeated the price!
Thank you, I understand how much it is. I’m asking WHY it is so incredibly expensive to ship less than 2 lbs of material at a standard shipping rate. It’s not like I requested over night shipping, or that this was going to Europe. It’s going to southern Nevada!
After being made to feel like I was the dumb one, I chose to pay and walk out. It’s disheartening that this high price could not be explained to me, and that these employees were so incredibly rude.
I do not plan on returning to FedEx ever again, although I do hope that these employees are taught how to deliver good customer service along with a thing or two about shipping rates so when customers ASK questions, they are able to answer.
I do still think there was an error, and that I shouldn’t have paid as much as I did to ship so little. FedEx has now permanently lost a customer.

What a rip-​off. FedEx may be good for some things, but definitely not for sending faxes. My phone was temporarily off-​line and I couldn’t send a fax so I went here. For a «self-​serve» fax service, the charge was about $ 2/​page — for something I could do for no charge at home! Come on, talk about taking advantage. I’ll go to UPS for any future services — whether fax or shipping — just because this is so taking advantage of customers.

This store is my goto business center when working in the Tri-​Cities. They have the best printer/​copiers, a nice selection of folders and binders and helpful staff. Today I picked up some clear report binders and a discounted 2013 calendar for a great value.

This location was very helpful when I was looking for a place to print my wedding menus and programs.
I had previously gone to a local print shop called Abadan (that used to be very «family friendly» but turned out that with it’s growth, they have become rude and unhelpful) so I called FedEx Office Print & Ship and asked them if they would be able to process my order. They told me to come on down.
Once I got there, I was immediately greeted and assisted by the same person I spoke to on the phone. She had great suggestions and was very helpful. My menus and programs were printed in under 15 minutes! What a deal.
I will definitely be returning to this location for future print jobs, etc. Thanks!

Super friendly and fast service at this location. Quality work, too.

I found this Kinko’s more than adequate and they handled my work well. I was there in the morning during the week, and wanted to get some posters made of some photos I made for work.
As I was waited on, this place got hammered by a wave of customers. The staff was very friendly and handled it in stride. The manager was taking care of me, and he was very cool (he had a neat Jamaican accent). He was more than a master with his machines and he produced some awesome posters for me.