The UPS Store

Maybe new employees? I was in and out with a receipt for my package in 3 min. The cashier was friendly and pleasant. Normally UPS doesn’t offer the receipt and I always want one so I was pleasantly surprised when she offered.
Great business :)

I’ve been here multiple times to mail packages for various reasons, and each time I leave I tell myself that I won’t be going back here. This time I mean it! The customer service is non existent and I seem to have more knowledge of how to ship a package. The gal working looked very disheveled and was totally clueless to what was going on, not to mention her demeanor was overall rude. If you have a choice, I would go to the Fed Ex store on Columbia Center Blvd! If Unilocal allowed zero stars this place would be the king of the no star

i took my product with label to this location product was my cell phone took it in on the 9 of august Saturday, label was 2 days shipping, i understood the cell phone was not going to be sent until Monday the 11 th of august the company just received the phone on August 15^th Guess they forgot to send my product on Monday … this phone is my life and i expected it back within 7 to 10 days now will be well into September. thanks for making my product a priority!

Took in a computer to return to an online store. The retailer asked not to have the RMA written outside of the box (mostly so they can reuse the box). When I took it to the store, the initial employee was helpful. All of a sudden this lady with an attitude appeared. «What’s in the box?» She barked. Then barked more orders at the other employee on what to do. Made her look a fool. Then expressed the RMA needed to be written. I stated the shipper doesn’t want that. So she read me the riot act and told me she had to. After she did that she demanded I open the box since I had insurance on it as it was valued at 1200. She started ripping it apart and didn’t listen to me as I told her it was in two boxes. So she saw the other box with a dumbfounded look and said. «eh it’s ok.».
The lady was very rude, condescending to me and the other employee, and made the whole experience atrocious. I will never go to this UPS store. And actually, I will use FEDEX for packages. What a joke.

Took in a UPS prepaid package (
) and they wanted $ 1 to put a piece of tape on it. After I picked myself off the floor I took my box home, taped it up myself, and had UPS come get it.
Really!?! You just lost an ongoing customer over a 3 cent piece of tape?