Public Storage

I’ll tell you what, if your looking for storage call me. I’ll store it in my garage for half the price and I’ll keep it all safe too.
We moved in on Aug 25^th and didn’t come back until Nov 10^th to get our things. When we walked up to our unit last Tuesday we noticed a different lock was on our unit. I was instantly pissed, not knowing what’s going on. We went down to the office where the manager, Heidi says she saw that and tried to call us about it. Well she cut the lock and what do you know, every box was torn open, half of our things are missing.
Heidi said she was going to «write up some notes» and then I went down to tell her the police were on their way and she was at lunch. Really? Your tenants just realized they’ve been victims of theft and you go to lunch. Whatever.
Her first story is that someone used our gate code, then it’s no one used our gate code. I still have yet to get a straight story from her.
She claims she tried to call, so I went back & they called my boyfriend once and here’s the dandy voicemail they left: «Hey. This is Michelle. Call me back.» Didn’t leave a call back number and didn’t even have a single hint of urgency in the message. If you see our place was broken into, i’d like a little more urgency there. Also why didn’t they call me, the secondary on the account? Or send an email? They didn’t try very hard and it’s clear. (Proving its an inside job!)
So we filed our police report, I’ve tried to contact their district manager and heard nothing back. We filed an insurance claim and so far heard nothing. That was a process all its own, you have to prove forced entry & according to the insurance we’ve paid for, a lock other than the one you placed on there upon move in, is not sufficient for forced entry. We were «lucky» enough to have a locked armoire that the thieves took a crowbar to. You don’t need this insurance; it’s garbage. Trust me trust me trust me. Go somewhere else.
DO NOT RENT HERE. There are plenty of other places to go and this one is terribly taken care of. Pleeeeeeease trust me on this. Only 2 out of 6 lights work, the doors are open all the time for any Joe Schmoe to walk through the doors, and they only have camera as you walk through the building and get off the elevator. So literally no ones units are ACTUALLY protected.
I think this was an inside job. Any crook wouldn’t take the time to put another lock on our unit, they would have left it. But if the managers, I don’t know brother, wanted a new tool set among the other things stolen, would know to put a lock on it. Since I have to prove forced entry, I’m asking they prove it was not an inside job. Only fair!
They’re not calling back the insurance & not helping us at all. Don’t waste your money! Go somewhere else!

This review is a few months late, sorry. but… Heidi and Melissa are the best! Friendly, helpful and professional. I would not hesitate to use their facility again!

Heidi was great. Her customer service was friendly and helpful. I had lost my gate key to gain entrance, but she couldn’t give me the code due to their privacy policy. Which is fine, because I would hope that if some random person who didn’t actually have a code came in asking for one would get the same response that I got. She helped me log into my account which had the gate code and I was able to gain entrance. I’m glad that she upheld her standard of not letting people in that don’t have their information. I have felt like my belongings were secure and well taken care of. Thanks Heidi.

Great service! Heidi was friendly and timely. If you’re looking for storage in this area, check this place out. Prices are reasonable

I talk to Heidi most of the time, but sometimes it’s Melissa as well and they are GREAT. As far as previous reviews, I signed up under a promotion and it kept the rate I had agreed to, and then at the appropriate time it went up by a few dollars, but I knew that was coming. I was also notified via e-​mail that this was coming, but even with that it is MUCH less than the city of Seattle storage places. Besides, even if they were the same price it would be worth it since the location is awesome, security is great and the customer service is second to none.

I worked with Heidi. She was outstanding. My move was kinda complex to say the lease but Heidi worked through every kink with me and made sure she explained in detail what my different options were. She was more than patient with me. I will definitely suggest this property to my friends and family if they are needing services.

Very satisfied with the service. Heidi took care of me. Very personable customer service oriented. An asset to your business.
The only slight problem I have is not with Heidi or the property, but with your advertising on the billboard you advertiser everything $ 1 for first month, but folk don’t know a thing about the $ 22.00 Administrative fee until you are getting the storage. That can throw folk for a loop, you guys should put all the fees out there so folk would know.
However, just rented a small storage hopefully not for long. But everything okay so far.

Heidi has been extremely pleasant and helpful. Everything has been what I would have expected. No problems.

Heidi was professional and very helpful. Demonstrated the use of the property and and patiently explained the process and procedures.
I don’t agree with the «high price» reviews already here. My online search found this facility to be roughly half others in Seattle.

Great location. Heidi (Property Manager) is very helpful. We have been a long time user of this facility.

Why is this place so expensive. I don’t get it at all. I went down the street and got better service for half the price if not even more than half the price. These people are CRAZY!