The woman who helped me in the store was awesome — her name was Sara. She helped me choose the mattress that was the right fit for me, and she gave me a lot of info about it. As for the store purchase, Mattress Firm deserves 5 stars. The delivery was a bit different. I was told that they would deliver between 7:00PM and 10:00PM. I was out with some friends when they called me at 6:05, and they were ten minutes away, so I had to rush home.(I know, I’m complaining because they were early — of course, I’m happy they arrived before 10:00. I’m just giving all the details.) The men who delivered were super nice, and everything was going well, until they needed a screwdriver. Unfortunately, I didn’t have the one they needed, so I had to ask a neighbor, and luckily, he had one. It had me wondering though, what would have happened if I DIDN’T have a screwdriver? It was just strange. Why wouldn’t you pack the tools you need? Anyway, they got it done quickly, but they did leave a bit of trash in my bedroom that I’ll have to discard myself. Overall, the store experience was awesome, but delivery leaves a bit to be desired.