Dunkin’ Donuts

Food like in any other DD however it is a slowest customer service, despite the fact that this place is never busy enogh for the service be so slow

The worst Dunkin Donuts I’ve ever been to. I’ve been here a couple of times and the workers lack decent customer service skills, not to mention they take way too long in taking care of their customers. I was waiting for five minutes for a worker to come up and ask for my order and no one came. I’m assuming one worker was making a sandwich for one lady but where were the other workers? I ended up leaving because no one should have to wait five minutes or more just to have their order taken. Absolutely ridiculous.

I had such a bad experience just now! I ordered a large hot decalf pumpkin spice late with almond milk and he completely ignored me! I told him like 3 times. He gave me a med cafinated late w regular milk and no pumpkin spice. I asked over and over again if it was what I ordered and he said yes. I paid and then looked up and noticed that it wasn’t the same size as shown on the wall. I told him it was wrong and he wouldn’t change it! I know i am going to be sick tonight bc of the milk and I’m so shaky now bc of the caffine! Never going there again!

The Dunkin’ Donuts chains here in Kew Gardens always serve day-​old donuts. I know this because I have had the same product at different locations in Brooklyn and there is a night and day difference very noticeable difference in the softness and freshness of the donuts. To test this theory I brought some donuts from Brooklyn near my job, and left them in a bag overnight and then tasted the next morning: they are exactly what we get in from dunkin donuts located in kew Gardens on Lefferts Boulevard and Metropolitan Avenue. And no the place by my job does not bake on site.

This one is located on a busy stretch on Lefferts Blvd in Kew Gardens. Seems like more of a grab and go place. Very limited seating. Less than a dozen. There is a small counter for leaning on if there are no seats left. They are slow here though. Staff was struggling with one of the coffee machines so that was probably the reason but still. I wasn’t in a rush so it wasn’t a huge deal but I would have walked out if I was in a rush. Not too far from the LIRR station. There is metered parking nearby too.

The food quality is standard of any Dunkin, so if you like DD then you’ll be fine with this one. This location does seem to have more jelly and cream/​custard donuts then your standard Manhattan location-that’s a plus if you prefer those donuts.
The service is slower than the standard Dunkin, though there is usually only one person filling orders and working the register– two if you’re lucky.
The inside is plain, very little seating, about 3 tables.
The big positive is that there is an outdoor service window! So if you’re walking your dog and want a coffee you can actually get a coffee.

Coming here for years, no complaints!
I think their prices are the lowest in the area iv been to the one on metro and the new one on lefferts and hillside and this spot has the lowest prices period!

Either it’s just me or with the advent of technology people have just decided to stop comprehending basic English words. This dude named Ruken clearly needs ESL, hooked on phonics, an old priest and a young priest because his customer service skills are by far some of the shitiest I’ve seen. He not only has next to no idea what the names of most of the products he’s selling are he feels it’s okay to assume what they are and just throw them in your bag and then proceeds to get angered when corrected. Honestly I’m all for living the american dream but fucking with dunkin donuts like this should be considered an act of terrorism. He was not only rude but also illiterate and slow he’s lucky I don’t report his ass to fucking INS for his fuckery and Unilocal won’t let me give his sorry ass no stars.

I stopped here today because I was half asleep and forgot how bad the service is.
Just as I am finishing my breakfast, right on queue a roach crawls up the wall next to me.
Disgusting.

I come in here from time to time because it’s on my to and from home. I should really be getting my coffee at the Baker’s Dozen one block up. DD coffee has gone seriously downhill in recent years. It used to be amazing. Now, not so much. The iced coffee is weak tasting and the hot coffee just isn’t good. Don’t even get me started on their hot chocolate powdered mess.
While I’ve typically experienced generally pleasant staff behind the counter, I have to agree with most of the reviews that say the staff moves at a snail’s pace. And I might even have to take that down a notch or two. Like a snail carrying luggage on its back climbing up a steep hill. Seriously, go to Baker’s Dozen or Odradeks, both one block up Lefferts.

It’s okay. That’s about all I can say about the place. Service can be frustratingly slow, ‘specially later in the evening when there is only one person behind the counter. Beg whatever Gods you pray to that the person ahead of you doesn’t order a sandwich when there is only one person behind the counter — you will wait an eternity while he prepares it.
And if you are open 24 hours, be open 24 hours. At about 11PM every night they lock the doors and expect customers to go to this tiny window to order. From this window it is impossible to see the display so you spend a comical five minutes as you ask for something, he walks over looks at the donuts and walks back to tell you he is out over and over again. Kew Gardens is a very safe neighborhood, there is no need to have that stupid window service.

This DD is 100 times better than the DD on Queens Blvd (where they price gouge and aren’t nice at all) and the one on Metropolitan. When I was in my depressed stage I used to come here and get the 2 donuts for 99 cents, hell sometimes even get 3 or 4… Wow — was a fat depressed kid back then!

I have to say the staff here is pretty friendly and its amazing that i stop here every morning on my way to the train. They already know what my drink would be and if they look at my face they know if i need a medium or xlarge which is pretty funny to me. They are are quick especially durning the morning rush. I find them to be better than the DD in metro ave. Late nites they also tend you give u a freebie or 2 when you buy something.

LARGE HAZLENUT HOT 3 Splenda and crème, need I say more!!!

Um, no. First of all, when I used to go here their coffee was always consistently burnt. Gross.
I stopped going here when on two different occasions (the first was my own trip, and the second I tagged along with a friend) i saw roaches crawling about. Yeah that bagel I just ordered? No thank you.

Stopped in for iced coffee here today. Amidst avoiding the death stares from the locals I waitied on a 6 person line.
Could not tell if I received coffee or black water.
Avoid.
Metered parking in front.

They always had the best coffee but now for the past six months their coffee suck big time. you are better off going across the street to 7 eleven and making you own.

OMG… The Metro DD seems getting on our nerves! This afternoon I was served by the same woman with anger! I told her I wanted large iced coffee, she keyed in the cashier then reached out her hand for money. After she made my coffee she placed it next to the register, not in my hand nor close to me. The whole time she didn’t say one single word – no hi, no bye no thank you! I was a bit pissed and asked her for receipt, she grabbed it and yanked it to me. It’s been several similar encounters with the same woman, I had no clue why I’m treated this way. One more thing, my coffee wasn’t even full.
Similar incidents happened with other workers (although some of them are good but I don’t have the luck every time). I still go there because I live one block away, now I will switch the one on Lefferts so that I can just buy and go with ease.
Good luck Metro DD.
Eric

I LOVE this DD too!
I HATE, HATE, HATE the one on Metro. I walk the extra blocks just to come to THIS one.
They are SO fast and friendly — I love them mostly because they are fast!

They make THE best coffee from most of the Dunkin Donuts that are in the neighborhood. I am always satisfied with my iced caramel latte. I command you to stay away from the DD on Metro and 184^th and come to this one instead!!!