Courtyard Marriott

I had Marriott points so I reserved a room for the family so we could stop in on our way to South Padre. It is a very nice hotel and we had a great room. We arrived late but I used the app to tell them I was on my way. We were greeted even though it was the middle of the night. Staff was very friendly and they serve Starbucks Coffee in the morning.

Modern accommodations, free Wi-​Fi outstanding office space to work. I’d recommend this hotel to any professional or family.

Great hotel. Revamped decoration, great WiFi, and quiet, clean rooms. The bistro is a great spot with decent food, the woman running the café in the morning is incredibly nice. Good access to restaurants and Ft. Hood.

I recently relocated to the area to expand a non-​profit that was started in the Pacific Northwest. I called to inquire on Meeting Room space in the hopes that this could be a great venue for classes, seminars, and meetings to be held on a monthly basis (possiblity of more frequently). I have called and left messages on 6 different occassions with not a single person returning my phone call. I left email correspondence as well and again, no response was given. Courtyard by Marriott has always been my choice in conducting business and is my hotel of choice when traveling, but if management and event staff will not return phone calls I will need to rethink my business elsewhere.

Best hotel in the area!
I stayed here two nights recently for a wedding and was totally impressed. Our room was very spacious, clean, and completely updated.
The only con which I can’t fairly complain here bc I was too lazy to call the front desk and request a room change — but if you stay on the first floor make sure your room isn’t on the other side of the lobby! our room was quiet, but there was no natural light. our window awkwardly looked out into the back wall of the lobby. So at all hours the lack of natural light or view to the outdoors was totally disorienting! I should’ve taken a photo to better prove my point, but if you end up with a room like ours you’ll totally understand!
Overall though it’s the nicest hotel in Killeen and I would absolutely stay here again! just request a different room ;)

I’ve been here a few weeks with another week to go and my stay has been awesome. I booked over 14 rooms ranging from four weeks to three weeks for my Army unit and they staff has been nothing but outstanding. I have been really impressed with every aspect of the hotel and the staff. For example, we had to change our time that we depart the hotel at 6:00 am and the staff prepared to go breakfast bags for us because breakfast starts at 7:00. Making sure every soldier had something to eat before departing. This is just one of the examples of the staff going above and beyond to take care of our challenges. I would highly recommend this hotel if in the Killeen Area.
A great hotel with staff that cares! A+

First time here, its beautiful what they’ve done with this place, its the top of the line for Killeen! Front desk staff extremely friendly & attentive, room was awesome, clean & very up to date. Bed was very comfortable & a walk in shower, wow nice touch. Why would you go anywhere else

Rooms are nice however the wifi is supposed to be free with the purchase of the room yet it does not seem to work. Over all everything is near the hotel, walking distance. I was given a gift card for Starbucks, since Marriott has a Starbucks indoors, I was like score! Sadly they don’t accept gift cards…
The person behind the counter was also preparing food, she was wearing gloves to prep said food. Nothing wrong with wearing gloves to prep food… Bad part was she answered the phone with the same gloves, also used the cash register while using said gloves, then proceeds to make another sandwich…
I had to say something, so I spoke up to a bystander. I said wow I can’t believe she just did that, and explained what happened. That’s when someone else finally came to help her out and she finally took off the gloves. «I don’t know about you but that would make me lose my appetite,» I told the guy next to me. He then said, «man… That’s my sandwich.»
I was like good luck man because that is filthy. I wonder if they even wash their hands… I didn’t see any of the employees wash.
I know I went off subject about the hotel, but hey they are part if the staff.
The hotel over all is ok. The hallways are a little small but the rooms are clean and descent size. Not bad for $ 100 a night. I don’t know what Viral P. is talking about. The room are not $ 80. If they are I will be expecting a refund…

I am not sure why there are so many negative reviews on here— this is a decent hotel. For 80 bucks a night, it can’t get any better. And for room rate (88 bucks) + $ 5 can get you a breakfast with a starbucks coffee which includes frappes and lattes. And the breakfast is not continental, it is made to order from the menu and it was pretty good actually. I ordered the egg whites, turkey, cheese & spinach on english muffin with fresh OJ and later ordered caramel frap. As all the hotels, they have free wi-​fi and their pantry is stocked pretty good. The hotel was very clean and it has that new hotel feeling to it. The staff was very warm, welcoming and helpful — they made some awesome restaurant recommendation while I stayed here. They had some construction going on in the front parking lot but they have plenty of parking in rear as well.
What impressed me the most was lobby of this hotel – it was very spacious, modern with a particle design. They also have restaurant in this hotel which has outside seating which is also right next to the hotel bar so you get best of both worlds. If I am back in this area (only would return for work), I would stay here again.

Would recommend and stay here again. Solid choice for a small town. Friendly staff, clean and great lobby and meeting rooms.
Lots of food options in the surrounding area and ample free parking.

October 2013, I met with a manager (David) to set aside a block of rooms for my April wedding. We were told we would be rewarded matching Marriott points for everyone who booked under our block and that transportation could be arranged for around $ 5/​person, but he would let me know the exact amount shortly. We arranged to have a $ 10 transportation charge to be built into the room rate so my guests could have transportation to my ranch wedding; I would pay the remaining balance. The following month, I emailed inquiring about transportation and heard nothing. After the holidays (January), I once again emailed and called and was informed David was no longer with the company and was referred to Nicole. She informed me I hadn’t yet returned the contract (I had never received a contract). I immediately received/​returned the contract and Nicole messaged that she would confirm transportation. Fast forward to the month of my wedding. I received a call from Jasmin telling me the block of rooms would be released the following week. I asked her how many reservations she had and it was surprisingly low. I called around to friends and family, all of whom had already booked their rooms. As it turns out, when my guests called the hotel, hotel staff offered them a lower rate outside our block. Not only does this mean we wouldn’t get reward points, we would also have to pay for the transportation 100% out of pocket! Most guests called and rebooked but, upon check in, the desk clerk had no knowledge of the matching Marriott points and said it sounded unlikely. The week before my wedding, I received a call from Jasmin, asking if I had confirmed the transportation (I had never received so much as a company name or phone number!). I called them and they had no knowledge of my reservation nor did they have an appropriate sized vehicle available. Panic. While I give credit for them not leaving us completely without transportation, they instead found a 57 passenger bus (we needed room for no more than 35) with a price tag of more than $ 800. (Side note: the bus driver, who was hanging out at the wedding, informed my fiancé’s uncle that there was a whole fleet of vehicles available but his manager said, «These people are PISSED! Take the biggest thing we have!!»). Not pleased.
Additionally, my parents’ wished to host a cocktail reception before the rehearsal dinner at The Bistro bar. We wanted to go from 4 – 6, have an open bar for our guests only (all hotel guests) and a few appetizers. I contacted Jan Morgan more than a dozen times through voicemail, having other employees place notes on her computer and email. The Tuesday before the wedding, I was in Killeen and my mother and I stopped in since I had never received a response from Jan. Jan met us and, quite rudely, told us there is no way we could have 30 guests in The Bistro because there wouldn’t be room for other guests; we would have to have a private room for «only» $ 500. I do not think so. My fiancé called Jan to inform her that all those present WERE hotel guests so we had every right to be in the bar area and would not get a private room. We simply wanted a way to identify our guests for the open tab. He advised her to have the bar stocked and ample staff since we’re a festive crew :) Instead, the bar did not open until 4:45 and we ran out of nearly all beer and wine. Our group were the ONLY people there, no «other» hotel guests. Jan seemed to be too proud to actually just accomodate us and, while the bar COULD have had a tab total of well over $ 700, it was only $ 350. I guess Courtyard Killeen can just turn away business.
Finally, I booked a suite for 3 nights and, on the first night, was ushered into a teeny tiny «suite» with no natural light and a missing television in the living room. I called the next morning and asked to be moved because we needed a real window for hair/​makeup Saturday morning. I was told all suites had the same layout and we could not be accomodated. I then asked if a higher floor had a «real» window (not an interior window) and was told no. Saturday morning, I asked if we could at least have a television brought in for the living room as the flower girls would appreciate being able to watch something while we got ready. I was told it was out for repair and they would change our room. We were moved to a HUGE suite WITH two large outdoor windows, two televisions and a kitchenette. Why lie to me?
The entire reason we booked this location was because of transportation, the bonus reward points and the ample bar space. None of these were even close to meeting our expectations. I have had pleasant experiences with other Marriott locations (and am still VERY interested in earning our matching reward points) but I will never stay at this location again.

I have always been a big fan of marriott but this marriott front desk service has the worst customer service I’ve ever experienced. I didn’t know customer service could get so bad! Sad! I will never stay or recommend another marriott hotel again.

I’d expect better… no safe, no microwave, no free continental breakfast… only one washer and dryer in the whole hotel… by the way, washer was broken… I made reservations for my group of eight with a confirmation number, when we got here only two of us had the reservations… OMG!!!