Napoli Pizza

Called Papa Gino’s and was immediately placed on hold for a good 5 minutes. When I do get to speak with someone and say delivery, he remarks that the delivery time will be 1 hour to 1 ½ hours. Annoyed that I say I still want to place the order this KID gives me a blatant attitude. I say forget it, call Napoli’s and have a pleasant conversation with a polite woman, my address is on file with my number, it’s that easy and painless and my pizza will be here in 30 minutes. I will never waste my time with any other pizza delivery, Napoli’s wins!!!

Well, based on these reviews I was taking my life into my own hands… But as a seasoned south shore tourist I thought I would see if a 2 review 1 star restaurant (worst rating I have ever seen on Unilocal) couldn’t possibly be wrong… Well, I was right… I had the world famous steak and cheese and it was great. I took the owners abuse because I did not want the owner or his wife to spit in it… If they did I didn’t notice. The ambiance was south shore all the way… Kind of in that… U know the difference between Kingston and Plymouth… Kind of way. I am now abandoning the Lobster Hut as my south of Brant Rock must stop when on my south shore tours. Try it. It’s awesome…

I work about twelve feet away from this restaurant, and I used to order twice a week. Not anymore. Those were the good days. Just called, the computers were down… good god, it was impossible to even give them the order. I knew it was going downhill from there. I didn’t like the service, so I decided to tweak the dude a bit. I gave him teh phone number without the area code, and he spits back at me
«…NAUGHT ENUFF NUMBAHS.» And then he says it again. I feel like wiping off my ear from the grease that just came through the phone.
I’m right down the street from you, its the same area code as you,” I say back.
«I’m not from Kingston, how am I supposed to know what the area code is?»
Its pretty easy to say that I overreacted when I tell you that I cancelled the order and hung up after that, but you’ll never hear HOW he said the last part of his sentence. Like a four year old. And do I trust my food from a four year old.
Do yourself a favor, and skip this place. This was the straw that broke the camels back, I’ve easily eaten there over 100 times over the last ten years, but never again. People used to be able to run pizzerias without computers, and this place needs to go back to that space and time, cause they were much better then and had smarter employees.
My personal favorite is when the wife is yelling at the husband, or the child, all the while cooking on the grill or making a sandwich at the table… Napolis used to make the BEST Steak and Cheese, but they lost me a long time ago.

Worst customer service ever!!! Exspecially I think it’s the owner!!! I do admit the steak n cheese is really good if u pick it up and don’t have it delivered because if u choose delievery u will b waiting for hours! Sometimes u may have to call them and remind them 2 hours later!!! Then they mess up and they tell u «they never make mistakes» well guess what u did!!! Then they over charge u but they don’t give u proper receipt so u know exactly how much! But from my calculation it was atleast $ 4. I’ve given them many chances because it is so close to work but I will never go back because it just gets worse and worse!