Colonial Optical

Wow, what a horrible experience!
We got glasses here for my 16-​year-​old disabled son. The person who «helped» was neither friendly nor polite. We had to wait weeks and weeks for the glasses to arrive.
When they FINALLY did arrive we went in to pick them up. We were waited on by a young woman who brought out my boy’s new glasses and just plopped the case on the counter, «there», she said.
I picked them up and had my son put them on. I was very surprised that she had zero interest. I asked her, «Don’t you fit and adjust them now?»
«Nope, that’s it» she replied. She tuned away, sending the clear message that she was done with us. «Wow, OK», I thought as I walked out. Either they have some amazing clairvoyant skill in determining fit without the customer trying them on, or we have just been had. Turns out it was the latter.
I was SHOCKED, I have NEVER had a glasses retailer do that before, everyone else makes sure they fit! Very obvious that BASIC customer service is not trained or valued here.
Needless to say, the glasses are of very poor quality generally and because they never fit properly have been nothing but a source of misery for my son – he is autistic, T1 diabetic and epileptic, so ill-​fitting glasses from a lazy, unconcerned, corner-​cutting hole in the wall like Colonial Optical was about the last thing he needed in his life! I had to throw them away as the junk they were and I bought him a new pair elsewhere, from a professional source.
I am at a loss to understand how this store is even in business, its owner is unethical, callous and has no place dealing wit the public, he is an utter embarrassment to the Kirkland business community – I say that as a 51-​year-​old Kirkland native from a five generation Kirkland family. I don’t know how a person can treat customers, especially vulnerable ones like my boy, like this and remain in business.

Had a pair of rimless Silhouette frames. If you go to a dealer of Silhouette frames, paying for lenses would be very $$$ with all the stuff I wanted… anti-​reflective, thinnest sense, transitional. This place was cheaper.

The depth of knowledge and customer service at Colonial is absolutely fantastic! In addition, Todd was able to order in my progressive lenses in just a few days and grind them down to my frames (or whatever the correct term is) while I waited. Cheaper than my regular optometrist and without the 10 day wait.

Alert!!! Do not go there if you have state insurance. A guy who is working there will make you humiliate in front of other people, no matter if you are with your children or not. And he gets mad if you don’t order glasses from him. He told us to go to other place next time… WOW what a nice way to treat customers. I’ll never go back there again.

Been waiting so long for my sons glasses and then they had breakages– so now we wait some more! This is for eye therapy– so while we are waiting 5 weeks to get these glasses his eyes are getting worse. So frustrating. Everyone is nice — but this wait is nuts.

I’ve been going to Colonial Optical for several years. They provide excellent service and are very helpful with finding a frame that best suits you. I have always received compliments on the new glasses I’ve purchased. If you need glasses, give Colonial a try… you will be glad you did!

I think that they have a nice selection of eyeglasses but I wish they had more economical priced glasses. I’m trying to save money because I’m going to school now and it’s funny how tacking on an extra $ 100 for anti-​reflective coating can make you think about looking around some more! I was able to find another place for ½ the cost!
I would recommend this place for someone who has good insurance and money to spend. They are nice people and it’s too bad that I wasn’t able to purchase my second pair from them.

This is the ONLY place my husband and I trust our eyes to. Not only is the Doctor knowledgeable, but the owner Todd and his employee Wendy are incredible and always know EXACTLY what glasses to put us in. We have purchased glasses, contacts and sunglasses from here and have never been anything but thrilled with the final product. His prices are very reasonable and he occasionally has coupons on his website. If you are anywhere in the vicinity of this shop (or even if you aren’t!) it is well worth the drive here and totally beats those ‘cheapy’ shops that don’t take the time to know you or the frames you would look good in. Also, if you ever need adjustments or just have questions that you think other shop’s might not take the time to answer, this is the place to go and ask! I would give this place 6 stars if I could! The website is
.