Castle Dental

This place is terrible! You cannot get an appointment, the wait times are beyond ridiculous, everyone here seems to work on commission trying to upsell everything… this was THE ONLY place that would take my old insurance so I had the «pleasure» of visiting numerous times. Every single one was a bad experience.

Very unhappy with the hygienist, receptionist. I would not recommend this office to anyone. Worst customer service ever.

Do not come here the people are rude and the dentist does not take her time with each patient she is always in a rush.

Do Not Ever, Ever go here! If you let them do what they want, they will tell you that there is a problem with every tooth in your mouth even if you have never even had a cavity!!! They will say they can not do any treatment until the dentist comes up with the treatment plan. You will then have to wait a half hour until the office person comes in and tells you there is a whole page of things that must be done by them, or all your teeth will fall out!!! Very poor customer service. I have been to many dentists and have never had a complaint until this one. This practice needs to be closed immediately!!!

DO NOT GO HERE. I had work done and was told to come back in 3 months. Meanwhile I had a serious health issue and end up in Houston at MD Anderson. They have been unable to fit me in ever since, are rude when I call, and one of my teeth has hurt since my original appt last March. I paid $ 1400 out of pocket and should have gotten a second opinion.

I felt like I was buying a used car! I’ve never got a second opinion before in my life! I’m glad I did! He said I had 3 cavities and needed a root canal. Not so! My NEW dentist said I needed 2 fillings replaced and no root canal! Be careful! I’m filing a complaint with the state on these guys!

I would not return if my services were free. I had 5 small cavities after my pregnancy. None of my teeth hurt. 2 teeth hurt after being filled. One was refilled and then felt better. One tooth still hurts today. One of the othe fillings was done poorly and continued to decay under the filling. Once a different dentist saw it on an x-​ray it was almost bad enough to require a root canal. I also has to be renumbed twice durning my fillings. Do not let them do any work on your teeth. You will spend more in the long run getting it fixed.

My experience here was terrible. I was told I had two cavities under my two crowns and a regular cavity on my lower tooth. My treatment plan came out to $ 1700 out of picket. I was in shock. I was just there 8 months prior and had a perfect exam. I decided to get a 2^nd opinion. Today I was told by a former dentist I had no cavities! I was so relieved and glad I got a 2^nd opinion. I’m never going back!

The cusotmer service here is awful. they insist you be there 10 minutes early then make you wait 40 minutes to be seen with no updates? That is an unacceptable way to do business. My son had his braces done here so we came back for my daughter. Big mistake. If I could give sub stars I would.

My first orthodontist I had here was super rude. He first told me my teeth were embarrassing during the consultation. Yeah they weren’t the best but. Embarrassing? Thanks douche. Not knowing any better at the time, I went ahead and set up a payment plan to get braces put on.
Things were going smoothly and I was happy with how they were turning out. We had discussed how we were going to take them off early so it stirred up a lot of confusion with the payment team (which I’m still dealing with).
On a new appointment a year later I randomly got a new doctor. She wasn’t listening to anything I explained to her about the agreement me and my old doctor had. She was my doctor now so I had to listen to her! That’s how she made it seem at least. She added on another year to my braces and added some embarrassing bands to the front of my mouth without telling me what she was doing. I’m a waitress, me spitting all over people’s food while trying to talk with 3 bands in my mouth that I could barely open isn’t cool! I told the front office that I wasn’t gonna deal with that doctor and I was done there. They wanted me to go ahead and pay my balance which I refused because it was still incorrect. I told them to cancel the appointments and I haven’t been back in 3 months. I paid around $ 600 out of pocket to get them off somewhere else and got a clear retainer and I’m so happy with my smile now. These people suck so don’t go here!

These people are a scam. I went in as a new patient and they made me wait so long. They told me I had no cavities, but when the hygenist saw me she refused to do a normal cleaning stating that I needed a more invasive gum theraphy. Of course, my plan does not cover the cost and they told me the treatment would total to aprox $ 800.00 out of pocket. I left disappointed, a dentist looked at my teeth for 1 minute and I didn’t even get a cleaning.
Is this what dental care should be in the US?

Really love this place. Very professional and friendly staff. I never had problem to reschedule or even get «Emergency» appointment.
Me and my kids seen different Doctors and hygienists at this locations and never had any problems. Every employee makes you feel very comfortable and treat you like a family.
I very impressed with service and wiliness to accommodate in every possible way there customers, including payment plans, schedules and procedures.

They would not clean my teeth because like everyone else who has reviewed this place, said they need to do «deep cleaning». They try and steal your money! FOUR different people saw me in my visit and was very impersonal. Do not come here!

Horrible. This place is the Walmart of dental practices. They treat their patients like a piece of meat, try to sell you on expensive procedures AND when you leave and go to a dental office that actually treats their patients well, they have the nerve to charge you $ 30 to email your x-​rays to the new office. I checked with my new dentist because I thought this seemed shady, and they said all dentists are legally able to charge this fee but Castle is the only one that actually does. Like I needed one more reason to think they’re awful.
Avoid this entire company. If you want a fantastic dentist with a friendly staff that doesn’t try to upsell you like used car salesmen, go to Buda Dental.

This place is horrible. I went here and they recommended me to get a deep cleaning which was not covered by my insurance policy. They did not tell me how much it was going to cost until after procedure was done. They also told me that they could not use the xrays that I had from my previous dental clinic. They ended up billing me over $ 700 for a cleaning and xrays. After I complained they were a hassle to deal with and I had to pay the bill or it would go to collections. Not to mentions the front desk staff was very rude. My recommendation is to not go here no matter what your circumstances are.

Crooks & Scam Artists! I have DMO & used to to this dentist back in ²⁰⁰⁹⁄₂₀₁₀. I switched jobs in 2010 and got new insurance so I was able to use another provider. Well I went back to my former employer and now have DMO again – so I was forced to go back to Castle for my routine dental care. I had an appointment there today & after xrays, a brief visit with a hygienist & a few minutes with the Dentist (female) I was presented with a list of over 8K (prior to insurance) 1800 (after) worth of «suggested treatments». Bottom line is that in 2010 they said I needed a deep cleaning and I paid for and I ended up over 500+ out of pocket for their recommendations. I’ve seen their reviews on Unilocal and they all pretty much say the same thing! BOGUS/​INFLATED recommendations. I refused their cleaning $ 140 out of pocket and they refused to do the standard cleaning covered by my insurance. I have no idea why and didn’t stick around –not that they even seemed interested in explaining why. Do yourself a favor and go elsewhere. I am now searching for a practice that accepts DMO & is accepting new patients. I’ll drive the distance to not have to deal with these people.

I’m glad I read these reviews — I called this dentist to see about coming in for a cleaning for myself and daughter. I called twice, the first time they put me on hold for 15 minutes and never came back. I called again a few hours later and they immediately put me on hold a second time, I waited around 5 minutes this time, they never came back and I hung up… if they don’t have time to answer the phone I sure don’t want to try to see if they have the «time» to examine my teeth.

I’m not sure I’ve ever felt so strongly about writing a review… and in order to paint a perfectly clear picture of how I feel about this place, I just want to say that I would NEVER GO HERE, even if a heavyweight boxer punched out every tooth in my head.
The business practices of Castle Dental ARE A SCAM. And I’m not just talking about the Castle Dental in Kyle, but I feel quite certain that every single Caste Dental operates under the same principles.
You could have a perfectly awesome, clean, cavity-​free, gingivitis-​free smile, and these jokers will tell you that you need a «deep cleaning», and WILL REFUSE THE SERVICE of a regular dental cleaning! They will flat-​out tell you that it simply isn’t done anymore because of some «new guidelines» that they have to follow, and you’ll have to pony-​up the big bucks… because insurance will only cover a regular cleaning.
Um, guys… there is a reason why insurance covers a regular dental cleaning, and not some new-​fangled, ULTRA-​expensive «deep cleaning» that requires the patient to be numbed-​up like a piece of meat. These people will not only do the car salesman hard-sell…they will REFUSE TO CLEAN YOUR TEETH! They’ll even get defensive & rude when you begin to ask why. I just sat there dumbfounded when they told me this stuff. It’s cute, too… they even have a semi-​scripted speech as they try to sell it to you.
The long & skinny of it is that I realized that I’d have to wait for a solid year until we could change our dental coverage for a dental cleaning. This is what it’s come to, folks… don’t give in & fork-​out the big bucks! Stand your ground & go ANYWHERE else!

I have taken both of my boys there twice now and we are happy with this practice. The hygenist is super and the dentist is so much better than the last one we saw in Austin. They are very nice and very helpful. I am going to start going there myself next month.

Worst Dental Practice ever!
When I first walked in to Castle Dental in Kyle, it was hard to stomach how terrible the front office receptionist was. In short, the receptionist was rude, unknowledgable, and not at all helpful.
When I sat down for my new patient exam, things seem to get a little better. The hygienist was friendly, and the dentist was pleasant. My experience went rapidly downhill upon completion of the exam.
The dentist recommended that I get a «full mouth cleaning» with fluoride varnish and irrigation. They recommended this after telling me what great shape my teeth were in. My insurance company didn’t cover the expensive cleaning procedure — instead, it would cost me $ 125 out of pocket (with Castle Dental’s generous discounts). I asked if I could just get a basic cleaning instead (since my insurance would cover that), and I was told that they could not help me unless I did the premium high dollar cleaning that the dentist recommended.
Since when did a «recommendation» become your only option? How is it possible for a dental practice to force procedures that your insurance company doesn’t honor as medically necessary?
I will NEVER come back to this dental office, and I strongly advise that others steer clear of it as well.