Office Depot

The reason why I gave 1 start for this store because they have no customer service for one simple question they put me on hold for 14 minutes look like they selling hold on a phone

Man this place is really starting to SUCK! Went in to make a big business purchase. If your credit card has a chip, you can’t slide your card anymore. Well, their system SUCKS! It didn’t work for the previous customer and it didn’t work for me. He couldn’t unfreeze it and his associate took her damn time to try and help so I just walked away.

Nowadays, you have come to expect a level of customer service that’s mediocre at best, especially at large retailers. However, once in a blue moon, you have an experience
that is so pleasant that it renews your hopes not only in customer service, but humanity.
Ok, maybe I’m being a bit over-​the-​top, but it’s still really nice to get help from someone
whom you feel genuinely cares.
Today, I needed a large quantity of prints and Office Depot just so happened to
fall on my route to work. I stopped by their print department, and a gentleman by the name of Christian, helped me immediately. He was patient, knowledgeable and was able to keep his
focus on my project even when the print section was suddenly flooded with clients.
He never rushed, delivered every project and put a smile on each of his clients’ faces
before they left the store.
Management, take notice! Christian is one of the key assets to this particular location.
Thank you for your help Sir!
TIP:
— For any print work, go here.
— Thank me later!

I went into the store to buy a lap top. There for 10 minutes wandering back and forth in the isle. Never had any one approach me. I got no information or lap top.

My review is specific to the gentleman in the print/​copy area. I went there today to make some prints and was not only helped by one associate but three. Not because I had too many things to print but because they have an amazing team working in this area. Micle was very patient as I searched for my coupon code. He rung me up and showed me how to use the cutter to cut up the print I just made. As I started cutting 1 of 40 sheets another associate, Danny, stepped in to offer help with the cutting as he saw I was struggling to get my cuts straight. This guy was exceptional. He gave me some tips and I continued along. He came by again after 10 minutes to check in on me and offered assistance to expedite the process. He was not only helpful but an extremely jolly guy. He had great positive energy. Him and another associate, Joshua, assisted in getting my sons birthday cards cut fast! I was out of their in 2 minutes versus an hour, which is how long it would’ve taken me to cut them. I am so grateful to the team and made sure their manager Nelson heard about it.

Terrible customer service. Every time! Unfortunately its in a very convenient location for La Crescenta people. I just attempted to buy some school supplies for my class with a gift card I had never used. The cashier told me my gift card was a «dead card» and that I had already used it. When I got home I checked the balance of the card online. Nope! not a dead card, never been used, plenty left on the card to cover my purchase. So disappointing.

Very disappointed. Went in on a Monday morning to pick up bubble wrap and packing boxes. Went to «Pack and Ship.» Department was unkempt, no adequate supply of boxes, and no one seemed to care.

I am an elementary school teacher. Every year I purchase uniformed pencil boxes for my students to use for the school year. I prefer them in matching colors so I take the time to go through several boxes. Sometimes I even have to visit several stores to reach my goal.
I was in the area and decided to go in and see if they had what I needed. I asked the young clerk if they had them available. She assured me that they had PLENTY. I let her know that I needed 24 blue boxes. They find the tall ladder and look into one box. They were able to find four blue pencil boxes in the first box they opened. She lets me know that there are several more boxes so we begin to look through them. Then a few minutes later she tells me that her supervisor tells her she can NOT take anyone more boxes down from their supplies because they are at «back to school season». The young girl didn’t know what to say but wasn’t allowed to finish helping me find what I needed.
What in the world? I was ready to purchase 24 boxes at $ 3 each and they were NOT willing to help?!? I don’t get it! I also had a cart full of other school supplies as well.

Had combine 2 files real quick to submit a form before its deadline. Cristy not only helped me but she even taught me how to do it. It was so easy… But I could be pretty illiterate sometimes when it comes to computers.
Anyways moral of the story… Catch a fish for a man and you feed him for 1 day… Teach a man how to fish. And you feed him for life: mind blowing:

Sad… When they hire Ex-​Homies with no experience in handling customer service… Went in with a warranty certification for a product defected Epon laser printer … Went in with my warranty but since I didn’t have my receipt it was non-​returnable… Later to find out that all they needed to do was contact Office Retrieval, since I’m on their computer… they do keep records of an actual receipt at 1800−721−6592… I will not buy anything more than pencils and pens and maybe some paper there…

How are these places still in business? Amazon please put them out of their misery. Even this one which is «high end» is horrible. From one CEO to another, quit while you’re ahead.

First impression is everything, I was greeted by a friendly person right as I walked in and asked how I can be helped, I wanted to know who can help with a PDF print for an invitation, he pointed and the gentleman standing behind the counter to the right of the store… as I’m approaching the counter, I’m greeted with a gangster style head bop… like really?!! He was so unprofessional and so short, I asked if he can help with printing invitations, his reply… we only have regular paper! followed with I’m a moron stare… ya bye, I won’t be coming back. Meanwhile another customer appeared to need a little more hand holding with what he was there looking for… one of the other employees helping him responded to him Ya or NO!!! Poor man was stuttering scared and went uhh yy… employee «what it is»?? Ya or NO! I felt like I was in the wrong «neighborhood» LOL we are in La Crescenta right? I wasn’t expecting to feel like I was in the ghetto. Won’t be coming back

I’ve never been a fan of this store until today. I had major issues printing my own labels at home, and brought a mess of a project on a jumpdisc to the guys at Office Depot today. Christian, in the printing section, was incredibly helpful to me. He went over and above what anyone would be expected to do for a customer. He wanted to make sure I went home happy, and I did. Hence the review, and a new outlook on this store. Nelson helped out too. I appreciate you both thank you!

Super nice and helpful! Thanks Danny! I found what I needed quickly and found something else I needed on sale too. Easy parking, well-​organized…

I just had some old pictures of my dad blown up to 20×30 at office depot to use for his 60^th birthday. The pictures came out amazing and the staff were so nice about helping me with it. Would love to get more pictures done that way again soon.

I had to give these guys a great review for all of their help. Clean, organized store with really friendly and helpful customer service and they’ve had just about every item I’ve looked for. Every location should be like this one!

I’ve been coming to this Office Depot for years. The layout of the store may have changed, but it’s still maintained its cleanliness, ample amount of stocked items, helpful employees, and great customer service.

Working in the local area, I always come here for my office supplies. There’s plenty of parking and the staff here are nice. Only a couple of times that I’ve been here and they were out of what I needed.

I stupidly put in a huge print order without checking the prices.
So here’s the bad news: They’re printing costs a lot.
The good news is their customer service (particularly manager Mike) is so understanding and outstanding that they gave me a break. The store’s clean and no one’s mentioned it but (I guess since they’re a little out of the way in La Crescenta) you almost never have to wait long, if at all, to pay since it’s never crowded when I’ve been.

they are always clean and help you with whatever you need. Sometime they can be very slow completing their works.
also, they have almost everything I need in stock, so it is very convenient for me to shop here.