Cold Stone Creamery

Decent place to get dessert. I appreciate the fact that it was quite warm inside, despite it being an ice cream parlor and that it was quite chilly outside. The ice cream is a little too rich for me, but I’m not too big on ice cream in general.
Service was friendly, but a bit slow. Our order got mixed up and we had to wait for them to make the correct order. I got the churro dish with chocolate instead of caramel. Again, a little too sweet for my taste, and the churros weren’t the greatest. It’s still a decent spot to grab some quick sweets and hang out with your buddies.

Cold Stone distributed coupons that said «One Free Waffle Cone with any purchase»
Apparently I’m naïve and I understood that to mean a waffle cone full of ice cream. I hadn’t been to Cold Stone for years, and thought this promotion was a wise move to get customers back in the store. When she charged me $ 11 for two servings of the smallest portions (one in a cup), I felt tricked, deceived. The ice cream was delicious, but I won’t be back any time soon.

Uh-​oh. Desiree is back on Unilocal,yelping it up! Here we go.
. Let me first say that I’ve been here before and the service was good and friendly. I only give good reviews when the service is exemplary and I only give bad reviews when it’s horrid. You can guess how this one’s going to go!
I had been wanting cold stone Rocky Road since Friday but wasn’t able to get out there until today. I also want to mention that I’ve only been there during evening hours. Anyway, I digress! I walked in knowing exactly what I wanted and ready to order. I should have known it wasnt going to go well when the heavily made-​up chit that took my order was staring at something over my shoulder the entire time she spoke to me. She began pounding out my order (literally, she seemed angry?) which was a coffee lover bit and for my dear mother (who didn’t even like it btw). When she was done and piled it into the quart container she realized there was a gap and proceeded to fill it with plain coffee ice cream. I say nothing because I’m tired and want this to be over with as much as she does. She starts on my Rocky road, which I ask to add caramel to. She finishes mine with no complaints. Maybe she’s getting the hang of it! She starts my aunts rocky road and again fills a big gap at the top with plain chocolate ice cream. Ok look, at this point I can see the finish line and am just ready to pay. I turn around to grab a fourth quart of Founders favorite out of the freezer for my dad and to my dismay I notice she’s stacked the containers on the counter. Oh no! This is how the rest of the encounter went.
Her: do you need a bag?
Me: (in my head «no. I’ll pile them on top of my head and carry them that way») yes please.
Her: –slaps some paper bags on counter– here you go.
Me: Ummm. Do you know which rocky road had the caramel?
Her: not sure –walks away–
Me: –opening containers both sad and confused searching for my caramel while realizing containers are a mess with ice cream dripping down sides–
Her: here’s another bag if you need it. That’ll be thirty-​five dollars.
Me: –hands over credit card while bagging my 4 quarts of mess and confusion–
Her: –slaps credit card on counter with no receipt– here you go –walks away–
Me: –grabbing napkins to wipe down last container while getting pitying look from customer–
Needless to say she didn’t get a tip. Normally I’m the type of person to speak up but I was feeling a little off and frankly still a bit shocked. Anger didn’t hit until I got to my car. I just spent $ 35 on ICE CREAM and got some of THE most subpar service ever. If I wanted to be mistreated by a little hispanic girl with fake lashes I would have stayed home and talked to myself! It would have saved me money calories and grief!

Ice cream is good, service is not. How do you order 4 «like it» sizes and have different amounts in each? And how about a smile from someone. Spending $ 20 on ice cream and someone could care that you came in. The good thing is there are 3 frozen yogurt places places on this block, I’m sure they will take my money this summer.

The ice cream flavors and combinations at Coldstone are a magnificent calorie bomb. Not a place to make a habit of going if you’re watching your weight. Last time I was there I got the german chocolate cake ice cream– mixed up with a brownie, caramel, coconut and nuts… oh man!
If you go, keep in mind a feeling of patience. The workers there are a lot of high schoolers, some of them having this as a first job. Last time we went the girl was trying to put bananas in a fudge sundae, and could not figure out what my mom was trying to order when my mom just wanted a *gasp!* SMALL. That like it/​love it/​gotta have it thing is just confusing. I always have to rehearse myself before I order.
As long as I haven’t eaten much and have time to study up, I will go back again some day.

Great ice cream! Great service! That’s all I need and I’m happy!

Skip Cold Stone!!! Go to Tate’s around the block. It’s worth seeking out. Let me tell you why Cold Stone really gets me P.O.ed. The workers behind the counter are standing there folding over your ice cream with a metal spatula thing as if they’re actually «making» ice cream. Really?! Quit playing with my food and give it to me. It doesn’t give you the right to charge such high prices for ice cream. Plus when people tip them for this fake labor their workers are supposed to sing. I’ll tip you American Idol Contestants to NOT SING. This is not a musical and it’s degrading for everyone involved.

I know some people absolutely love this ice cream, but it really doesn’t do anything for me. Meh. I’ve experienced better.
So, what is it about Cold Stone ice cream that doesn’t dazzle me? I am an ice cream lover, but I have never been able to finish a «Like It» cup here (the smallest scoop size). I eat a few bites and then just lose my appetite for ice cream. It’s too sugary. It’s too filling. There’s something dense and heavy about it; this isn’t light, fluffy, melt on your tongue ice cream. The consistency just isn’t right. It’s more like rubber cement or tar than creamy goodness that is advertised in the store name, «Cold Stone Creamery.» I have tried a BUNCH of different combinations, which is one of the big pulls of this ice cream place, but they’re all the same. Every bite of Cold Stone I have, I think of what an absolute waste of money and calories it is. There is something artificially sweet about this ice cream that just really turns me off. Blah.
Also, there are only a handful of tables at this location, so if you come at a busy time (especially nights during the summer), then good luck finding a place to sit. I get dragged here from time to time if a friend wants to go, but there is better ice cream than Cold Stone in La Grange, like Tate’s Old Fashioned Ice Cream Shop. If I were you, I would avoid Cold Stone at all costs, unless you happen to get a free scoop on your birthday or something.

Always Always Always get their Birthday Cake Remix — AUH-​MAZING whoever came up with this concept!
It has an old school vibe without cutting back on modern conveniences. The ice cream is always served to us quickly, with a smile on the person’s face making it, whenever there is a line after the movies it goes very quickly so were not waiting forever!
The only thing I would change is the price, though you get a lot for your money; it is just ice cream after all; me and my boyfriend usually share the large one– they just need to cut back on their prices! I’ll definitely be back (:

We bought a cookie dough cake from here for my dad’s birthday and I cannot stop thinking about it. Although higer in price than Baskin Robbins, Cold Stone offers quality ice cream and creative cakes. Not only was it beautiful, it was made of the most delicious cookie dough ice cream and filled with huge chunks of cookie dough. If you love ice cream and don’t mind spending a little extra,

No wait after a movie lets out? Score!
My ice cream tasted fresh and was served cold. The freezer case was filled with cakes and looked wonderful.
The staff was pleasant and efficient.

I am just not a fan. Too sugary (yes icecream has sugar. but theirs has way more)…long wait usually… which leads them to rushing you to order and if you take their time they can be rude. Oh yes and over priced.

The family and I like coming here for dessert when we eat out in the area. There are a lot of restaurants in the area. Cold Stone is a little pricey so it’s not an every day type of ice cream shop. I think you do get a fair serving size though, and I usually cannot finish the bowls/​cups I get. My current favorite is the Cookie Doughn’t You Want Some, but I like how you can just look at the toppings and create your own… Kit Kats and vanilla is always a winner for me. The kids are into custom creations.
The staff is always peppy and they sing (sometimes terribly) when you tip them.
Parking is somewhat limited, but that’s the area in general, which is my biggest complaint. We usually find ourselves walking here after dinner. Overall, we like the place and the chain in general.

Nope, I’m not paying 5 BUCKS to snack on someone’s hair!
That’s a direct quote from my husband, who insisted we leave the bustling Creamery after waiting in line for about 4 minutes and then finally arriving at the counter to view the ice cream choices.
Mind you, I’m anxious to get my hands, lips and body up close and personal with some delicious original ice cream flavors for which they’re famous. And I’m hearing my husband in the background saying, «Honey, they’re not wearing hair nets or gloves. And look at the fan that’s used to provide the refrigeration, its covered with gook (he’s an engineer, he notices this stuff)…that gook gets blown around the ice cream.»
«But honey», I’m saying…“We went to two other ice cream shops and…”. Then my eye caught a blonde teen bending and reaching into the ice cream display with hair hanging and scraping dangerously close to the ice cream I was lusting after… and my stomach turned. Well, its still kinda turning at the thought…
So I’m like, OK, honey you’re right let’s beat it!
But before leaving I tried quietly and discreetly asking one of the teens with hair hanging down if there was a manager on duty. To which she replied, «I’m in charge». I cringed… and continued carefully and in a low and polite voice that perhaps only she could hear added, ‘perhaps you want to suggest to your team that they wear a hair net and gloves’, to which she replied, ‘sorry ma’am’.
Well we hastily departed, sans ice cream. Unless something changes we wont ever go there again and I certainly would not recommend it to anyone I like.

NOM NOM NOM NOM NOM ICE CREAM NOM NOM NOM
Service here is interesting, but damn if the deicious pound packing ice cream doesn’t make it totally worth it.

This is probably some of the most delicious ice cream I’ve ever tasted. They start with a generous portion of your choice of ice cream flavor, then add in toppings (like candy, crushed up cookies, nuts, and whatever else you want!) and mix it up on, well, a big slab of cold stone. This unique process makes for an amazing taste and texture unlike anything else. The only drawback to me is the price, which is way higher than your average ice cream shop. It’s worth it to splurge every once in a while, but definately not something I would do all the time. There are Cold Stone Creamerys all over Chicago and the suburbs, but this one is located right next to the LaGrange Theater, making it a great place for a pre– or post– movie snack!