Mike’s Auto Body

Very bad service. Said car would be done within two weeks, but it took almost five. I would not recommend bringing your car here to get fixed.

Five Plus Stars for Mike’s in Lafayette. I manage a fleet of vehicles, including several Chevrolet Tahoes, a Ford F250, Nissan Frontier Trucks, Dodge Chargers, Ford sedans and several Trailers. Many have needed body repair and paint. The service time and work has been everything I have been promised. Communication with the shop manager Brian Tilley is always pleasant and professional~! He is the best~!!!

For quality of work, it’s probably a 4 or 5 star place. But for communication and meeting expectations re: timing, it is a zero or worse. Never any status updates as car sat for days and days without progress. Calls not returned. Original 4 – 5 day estimate ended up at 18 days. And there was no communication about it. I’ll go elsewhere next time.

Had a key scratch repaired on the driver side door. They said the repair needed three days and I dropped off my car Tuesday morning expecting to get it back Thursday afternoon. I ended up getting it back Thursday of the following week. During this one week delay, they broke the window glass TWICE. This could be just a bad luck on their part, but the most disappointing part was a lack of communication. Most of the days that they promised to complete the repair, I had to call them to find out my car was not ready due to various reasons including breaking window glasses. The worst experience I have ever had with auto repairs. This place was recommended by my insurance (Farmers), and I complained to Farmers for this place’s poor communication and service.

This was the single worst experience with any company in my life!!! I brought my car in after the shop was recommended by USAA for a rear qtr panel repair. That’s it … just a rear qtr panel that was dented in a parking lot by a car going under 5mph … First off they completely fleeced USAA of that I am sure as they drafted up an estimate for 13k saying the frame was bent … yeah right! … But that’s not even close to the real issue … I made an apt to bring my car back in 2 weeks while they ordered the parts … THEY HAD MY CAR FOR OVER 6 WEEKS BEFORE THEY FINISHED THE WORK! 6 weeks for a rear qtr panel! Oh but it gets better … How could that be you ask??? I got a call after week 5 saying they don’t know how to tell me this but a rat has been living in my car while on their lot … YES A RAT! Plus it chewed through and defecated all over the carpets and the dealer said the carpet is on 14 week back-​order! When I finally got my car they did not offer to compensate me in any way for the 6 weeks of car rental, carpet issue or general BS delays … Yes USAA will be removing them from their preferred list and yes I will have to take them to court to follow up with the carpet issue … Just beware these guys are complete scumbags that is really the only way to describe this business.

These guys are the best. I had a minor incident & was concerned that a minor bump would cost major bucks. Not so! Rick was very fast, fair & kind, and saved me money!
I hope I won’t be visiting them anytime soon, for obvious reasons, however, if I need body work on my car, I know exactly where to go!
Thanks Mikes Auto Body! You guys are awesome!

I went to Mike’s Auto Body after my Prius was damaged in an accident. Prior to this, I had gone through 3 weeks of hell where the person that hit my car wasn’t responding to their insurance company and I was left driving a totaled vehicle. Once fault was established, I was told to go to Mike’s to get an estimate.
I dropped off my vehicle on Saturday morning and was offered coffee or water (thank you; I was hungover) and they arranged to have the rental place pick me up.
I went back to get my possessions as the Prius was a goner. 100% quality service.

My 6-​month old electric car was sandwiched between another driver and the center median of the 101 North. Both side airbags deployed. Driver and passenger doors were damaged and the front axle bent. My insurance company did not expect the car to be salvageable due to air bags.
Based on a recommendation, I took the car to Mike’s in Lafayette. They did a terrific job — easily the best service I’ve had from a body shop. Getting parts for my car was painstaking because it’s not a high volume model and there is no electronic ordering system. Mike’s patiently navigated this process and kept me informed throughout. At each step of the way, Mike’s provided detailed, fact-​based updates to keep me in the loop.
The repairs themselves were done well and thoroughly. From end to end, the whole process took two months but the tear-​down and repairs were done in under two weeks, as Mike’s originally estimated. My car was returned in new condition and I received a big education on the work along the way. I would use Mike’s again in the future without hesitation.

This is without question the worst auto body shop I have ever dealt with. The work was not completed on time and there were parts that to this day have not been installed. Additionally, several items that I left in the car were removed by their employees. Customer service was horrendous including no return phone calls and complete lack of follow through. Not sure how these guys are still in business.

Horrible experience at hilltop. They broke my key fob, the car was returned dirty, and the customer service out right sucked. Go to another shop!

This is a horrible shop. They returned my car where the parts didn’t match up and the bumper had broken clips and wasn’t secured to the car. Between me and my insurance inspectors they had to rework my car 3 times. They left buffing overspray all over my truck to where the trunk pad insert had to be replaced and a scratch from a tool on my front bumper. Heard they USED to be good but not anymore.

The best customer service! I went in to see if they could adjust my headlights not knowing if an auto body place also did mechanical things. Austin said he’d take a look at my Volvo, took my car, came back said they could it would be a few minutes. They stopped what they were doing, took care of my problem and did not even charge me! Now if that isn’t great customer service! If they would do that for me who isn’t even a customer they must treat their customers like royalty. They just gain a customer for life! So thank you to Austin and Amanda.

Terrible customer service. Brought the car in for an estimate, filled out all the forms making sure to select the ‘update me daily’ on progress/​setbacks/​status. Called two days later after not hearing anything, got the voicemail runaround, left a message but never heard back. Went in 5 days after dropping the car off, they hadn’t done a thing, the car was sitting there exactly as I had left it with them. I took the car back and went elsewhere. I will never go back and suggest you also avoid. I complained to my insurance provider and told them they stop suggesting they send customers there as it also reflects poorly on them.

A perfect experience. There are not many of those. I dropped in for estimate with no appointment needed. I needed a minor fix as my quarter panel had been pushed just enough to make the passenger door not open. 1. Easy parking 2. Very nice waiting area and 3. Everyone was friendly. This was in the latter half of the day and they fixed it right on the spot with minimal charge. They never tried to oversell. they just fixed my problem and the whole experience was a WOW.

Mike’s Auto Body was wonderful. I had some scratches on the side molding and door of my car, and they did a paint touch-​up as a courtesy. Now the car looks great. Another company I called about this said they would have to take off the door to fix this, as as a result, would additionally have to take of the back light, costing over $ 1000 and requiring an insurance claim. But Mike’s Auto Body did just what was needed, and I know where I’ll take my car in the future if it needs a repair. Thanks again Mike’s.

I had a great experience here at the Lafayette shop. They did the estimate fast and were much more reasonable than another local shop that I had taken my car to. Travis was my estimator and he did a great job understanding my needs and writing up the estimate and work order accordingly. It was very much a custom quote, with my needs in mind (for example, this was an older car, so an after-​market bumper made much more sense for me vs. a brand new bumper).
The work was done quickly and the car looked perfect. They cleaned it nicely, and were able to get rid of a few dings as well. Overall I was very satisfied with their work and how it turned out. And because of their work and service, absolutely recommend them.
The other nice thing about them is their location. They are a 15 minute walk from the Lafayette BART and that very much helped out with the logistics when my car was with them.

I couldn’t have been more pleased with my experience at Mike’s Auto Body. They were prompt, courteous and professional. Getting an estimate to get my car repaired after an accident was quick and they were able to process the repairs directly with the insurance company so that I never had to deal with the money side of things.
They kept me updated on the status of my repairs on a daily basis, and exceeded their completion estimate by 50%. And, the repairs are flawless, cannot even tell the car was in an accident.
I would definitely recommend Mike’s Auto Repair. They are fast, efficient, responsive, courteous and professional.

John and James were great in coordinating my Honda’s body work. The final product looked as good as new. In the last 5 years, my wife and I have used Mike’s 3 times for various body work and we have been very satisfied w/​the final product in each case.

I was actually surprised with how cool these guys were! They helped me out and actually saved me around $ 500! They were very professional and the way they handled everything with my car was very professional. :). Definitely recommend these guys on the future!
Kristin at the front desk was very nice and prompt with her service. Joe was also very helpful! Thanks guys!

My Porsche Boxster was hit broadside by a woman driving an SUV. I was backing out of my spot at the gym, and she backed out and hit me right behind the right door. My excellent USAA insurance sent me to Mike’s Auto Body in my hometown of Lafayette for the estimate and repair. They began work on the car on Monday and I got the car back on Wed afternoon. John was very congenial and the gal at the front desk was very helpful. The car looks terrific! Thanks Mike’s Auto Body !