The Garage

Great service from Nate, after the car was picked up I noticed a few details. Took the car back and they fixed it right away, overall great service. Highly recomended, it will be my first choice when in need for a body shop. Thanks Nate

The first time I took a car to The Garage, I needed the front passenger door and side panel replaced after another driver flung open her door without noticing that I had parked next to her. I picked The Garage because it’s near where I live and I wanted to support a local, family-​owned business. The man I talked to, Nate, took down the information he needed to contact my insurance company and then drove me to Enterprise Rent-​A-​Car on Orchard (which I hadn’t known was there). Within a week, the mechanics had not only replaced the panels, but had nicely matched the faded silver paint on the rest of my eight-​year-​old car.
The second time, my mom had discovered that someone had dented her front passenger door and taken off without leaving a note. I recommended The Garage. An employee actually drove her home when she brought her car in and then picked her up a few days later when the car was ready. The door-​to-​door lifts were very much appreciated because my mom was then in her 70s and walked with a cane.
The third time I took a (new) car to The Garage, I needed the back bumper replaced after a minor rear-​ender. Again I got a ride to the rental car place, and again the repairs were done in a few days and the paint matched perfectly.
The fourth time I took a car to The Garage, the damage was extensive. It had been rear-​ended while parked, and the left tail-​light, trunk lid, bottom of the trunk/​car, back bumper, front bumper, spare tire, and spare tire cover all needed to be replaced. The Garage got it all done in three weeks and left the car looking brand-​new on the outside. When I came back a couple days later to pick up one of the manuals — my car is a hybrid, and someone had probably consulted the manual — I mentioned that the Check Engine light had come on that morning, so I was heading to the Toyota dealership. I told them I knew The Garage hadn’t worked on the engine at all and figured it was due for a checkup. But Nate offered to run a diagnostic, read the results, asked when I’d last put gas in the car, tightened the gas cap, erased the Check Engine log entry, turned the car off, then on. Problem solved: Check Engine doesn’t mean just a problem with the engine; it can also mean the gas cap is loose. Take note, Toyota hybrid owners.
I should note that when I dropped off the car on Visit No. 4, I couldn’t get there until nearly three hours past the 5:00 closing time on a Friday night, because the accident happened in late afternoon in San Jose. I left a message on the after-​hours voicemail without much hope and was astonished when Nate called me back and said he’d come back to The Garage to check in my car. After all that, when the tow driver took off for his next call, Nate drove me home so I wouldn’t have to wait for a taxi in the dark.
I’ve gone through my history with The Garage to make it clear why I keep going back to this place: The employeers/​owners are easy to deal with, know how to work with insurance companies, use quality parts (NOT the cheap plastic panels that easily pop off), work quickly and well, are attentive to detail, including the paint (whether the car is ten years old or less than a year off the lot), and give exceptional customer service.

Reliable, dependable, and friendly! Quick work with fixing things up, my family can always count on them to get our cars up and running. :)
Definitely a place you’d want to work with when having auto problems.

I absolutely love this place, I’ll never go to another shop. They have fixed what another body shop messed up. With my vehicle accident my car should of been totalled, but the last shop fixed it and charged the insurance almost as much as the car was worth (they were AAA associated). I still had problems with it and brought it back multiple times. Finally I said forget it. Then a friend recommended The Garage, and man ohh man I wish I would of taken my Car there in the first place. Nate took one look at my invoice and continued problems on the car and agreed it should of been totalled too. But the other place was just trying to make money. My frame was bent and yet they straighten it, front end was all smashed and they fixed the whole thing in a half ass way. Nate was able to make the insurance pay more for them to have the car fixed correctly. I’m sure the insurance wasn’t too happy they ended out spending more than the car was worth by that time. But that’s their fault.
So it’s been years since this happen, but since then I gone there for other minor hits, had both my sisters go there, when one was involved in a accident and other a hit a run. Also had my fiancé take his car and since I worked a auto repair shop (not body repair) told all my clients to go there when they needed work. I no longer work at the shop, but I even got my old boss hooked and he tells everyone or bring vehicles in.
Never let the insurance pick a place for your vehicle, do your research.

I have NO problem giving this place 5 stars! It was a pleasure doing business with Nathan. I needed a new bumper from a hit and run, and not wanting to go through my insurance and pay a high deductible, I was able to save a bit of money and do a cash sale. After I dropped my car off on the morning of repair, I couldn’t find a ride home, so they were more than happy to give me a lift home and pick me up 4 hrs later when the repair was finished! When I got down there to look at my car, not only was the bumper new and shiny, but my car was washed and had a few scratches buffed out. It was like icing on the cake! Very professional and as a women, I didn’t even wonder if I was getting a fair deal. I can highly recommend them without blinking an eye!

My car got into a hit and run and I needed to have both front and rear bumpers replaced. Nate did an amazing job, I felt like I had a brand new car when I came to pick it up. Amazing customer service, easy to work with, very accommodating. I highly recommend this place!

We’ve had a couple of issues, and we’re lucky to have a place like this. The guys are quick and easy to reach. I really feel like they side with the customer. Our insurance didn’t want to approve the headlights for our BMW to match the originals we had, but they pressed to bring our car back to its original state without any additional charge to us. They’ve always worked quickly to get us back up and running.