Chuck E. Cheese’s

We came here during the week and it was empty. The manager and employees were friendly and they had new game machines from when we last visited. We had a half mushroom and half sausage pizza and it was okay. Sometimes the machines don’t work so you have to call an attendant. I wish Chuck E was had more energy when he comes out. Overall, we had fun with playing some games and my daughter enjoyed herself.

Horrible service. I went there today around 2:30 and asked that I wanted a small pizza and the salad bar. The boy behind the counter told me that they will put up the salad bar at 3:00, so I paid and kept waiting and waiting and they did not put the salad bar back. I went and asked them that it’s 3:30, and once again the boy behind the counter looked at another guy that worked there and started blaming him for not having the bar up and kept laughing at each other. Then they said it will be here in 10 min. Well at 4:00 pm they finally put half of the bar up and by that time I was so mad that I asked for my refund and instead of apologizing to me the little girl behind the counter was giving me an attitude which was uncalled for. I take my son there often and they are very short staff and unprofessional cause they hire little kids that don’t care for customer service. I’m very disappointed.

We stop here to play the games only. Great for 30 to 45 minute stop. They change out the games regularly so there is usually something new. The food leaves a lot to desire, but you don’t come here for the food. The place is clean and staff is friendly.

I was here for a birthday party… and wow it has changed since I was small. The pizza was ok but it is a great place if you want your kid to beable to run around and you don’t have to watch them like a hawk. The GM at this location is very nice.

We celebrated a birthday here just recently and had a great time! The service was good, pizza was ok and the price was definitely right! But the main thing… the kids had an awesome time! Thanks Chuck E! I would have a party here again.

We had our daughters 3^rd birthday there today and we had an awesome experience! Our server/​host was friendly and helpful, the kids had a wonderful time playing all the games, the pizza was pretty good too! It was such a good day it was worth the money especially since we didn’t have to setup or cleanup!

Yes, it is THAT BAD! Beyond the horrible food, they only allow you to have 1 beer per hour. As if this hell hole isn’t bad enough, they only allow you to have one beer. The Chuck E Cheese mascot they roll out every hour is a depressed turd, who doesn’t even try to interact with the kids. And forget about trying to cash in your tickets, the line is 90 minutes long. This place needs to close, you are an embarrassment to Orange County. Save your money and go to Dave and Busters!

There staff here is Amazing so helpful and super friendly! Thank you guys for helping me host another amazing party!

Amazing staff I went on 03-​04-​2016 all the staff that was there on the night shift was amazing helpful and friendly idk if they changed the staff but they where great A+

Chuck E Cheese Mascot is a racist. The Mouse kept only throwing the free tickets to a particular nationality. He made sure to only throw the tickets to his/​her far left which makes no sense because he/​she usually throws the tickets up in air towards the center to ensure every child has a fair chance at grabbing the tickets. So disappointing to see.

Every time we come here there is not enough staff and very rude. Today we waited 30 mins for staff to assist. They have an underage cashier up at the front so when someone orders an alcohol beverage she has to wait until someone over the age can pour the drink. There’s staff walking all around and none will come and help in the areas to get the line down.

If you don’t mind a funky smell in the air and your children wandering out due to short staffing, be my guest. My brother & wife planned their daughter’s 2^nd bday party there on a Sunday & not surprisingly, it was pretty crowded.
They rope off the entrance/​exit as a safety precaution, but we often saw ppl letting themselves out without staff checking to see their stamps match the children they leave with. As soon as I walked in, I was taken back by the waft of some funky smell in the air, but after 30 minutes, I got used to it.
All we ate was some greasy, pepperoni pizza & a pre-​ordered birthday cupcake with lots of frosting on top to make it look like a cake. After dabbing a bit of the grease off the pizza & sprinkling some crushed pepper, it actually didn’t taste too bad. Maybe I was just hungry. But the crust was thin & crispy, and the sauce had some decent flavor to it. I’d even go as far as to say it’s better than Pizza Hut and little Caesar’s! (3 stars though) The cupcake was cutely decorated & if you’re a fan of frosting & yellow cake, you’d be happy with it. (3.5 stars) I noticed later that they have a basic salad bar, wings & a couple other options, but none of it seemed enticing enough for me to try.
Although a couple games were out of order, my niece & nephew seemed to enjoy themselves. However, I was very disappointed that they won a lot of tickets (nearly 200) and yet, that amount only allowed them to get a few pieces of candy, a plastic bracelet & some rubbery insect toy. I can’t imagine how much $ you’d have to spend to get the bigger prizes! I’m glad I don’t have to frequent these establishments much!

What a disaster! This location is completely understaffed, disorganized and every other game or machine is either broken or steals tokens. Only one ticket redemption machine is working forcing us to pay cash for treats for the kids. The best words for this place are «rip off joint».

We have come here multiple times for birthday parties & just to play. Always a good time but this past week really showed me why we love to come here!
Last Friday afternoon we (husband & 2 year old daughter) came to play. It was really slow which was awesome! All the games were working and Paul (who is so friendly & helpful) was stocking all games with tickets. Getting ready for a busy night I’m guessing.
We came last night (Friday night) for my cousin’s birthday party. I have never seen it so crowded before! They had to turn people away it was so packed! An employee told me there were lots of reservations that night all at the same time. Everyone seemed to be having fun which was what matter most. It felt like I was at a concert or something!
Anyways.for how crazy busy it was I really am impressed! Of course Paul was there with a smile on his face & was constantly refilling tickets or giving kids tokens for ones that got «eaten by the game» He really is a pleasure and does a good job.
Food did take a while to come but that’s because it was packed so I can’t complain. When it came out it was hot so that’s okay with me :)
Veronica was also very helpful. We decided to save our tickets (we were waiting in line to check out the prizes-​we even told people to go ahead of us cause we just wanted to look) A crazy guy yelled at me and my 2 year old telling us that he was waiting longer and he has kids to get to bed! REALLY? We were just looking & second we all have kids that need to get to bed guy! CHILL OUT! Sooo… I asked Veronica if they had a stapler (to staple ticket vouchers together) She went in the back and looked for me! I thought that was really nice and thoughtful. She said she couldn’t find out (she told me she’s new) it didn’t even matter that she couldn’t find it. The simple fact she even went to look is 5star service! Thank you!
It wasn’t the cleanest I’ve seen the place but again-​the place was maxed out to capacity. Customer service is really important to me and if it’s clear that they are doing the best they can with the circumstance – I’d rather have employees cater to the customer’s needs first and take care of the mess after :)

11:00 reservation, manager finally shows up at 11:45 to open the store. There must have been 50+ people with reservations standing in the sun outside waiting desperately for the place to open. Guess that’s what happens when you have a group of high school kids running the place. AVOID THIS LOCATION AT ALL COSTS!!!

2 stars only because my 4 year old likes this place for whatever reason. Been here a few times, including this past weekend, mainly so my son can play games and run around… not to eat. This place is fairly clean and it’s very close to our house… that’s about the kindest I can be. Games are pretty awful and there seem to be significantly less than others I’ve visited… bad combo for a parent. Really makes me sad when I think of how cool these places were when I was young. Oh well; as long as my son wants to come and since it’s close, I’ll unfortunately be back.

First time at this particular place. first some of the staff is great friendly great customer service Melina was nice And the greeter as well. The manager now she has a horrible attitude especially with her employees right in front of customers. I especially enjoyed the fact that for some reason we had to wait for 50 min to get a pizza that was cold and hard and then our wings we waited an extra 45 for that as well. We are sitting watching everyone come in and in 10 min get there food. So we decided to go ask I just loved the answer on why our wait was long apparently we ordered our wings extra crunchy the only people that I guess ordered them like that so they had to be put into the oven twice! Then 5 min later we received our none crunchy wings. So yeah I don’t think I will be coming to this location again.!! I do hope the manager does change her attitude towards her staff.

Came in to use my old tickets that I accumulated on Chuck-​E-​Cheese cards from my childhood. went into the store and the employee working said there was no tickets on any of my cards… that’s funny where did my roughly 26,000 tickets that my brother, sister and I accumulated over the years? Was given a number to contact in regards to getting my tickets back… the person on the phone said that she’ll give me 5,000 tickets! what a joke ! I couldn’t believe they would offer me compensation that equates to 20% (19.2307 to be exact) of my original tickets back. Thanks for stealing my money Chuck-​E-​Cheeses

The worst. Games kept taking our coins, or or not giving us our tickets. The photo booths were out of paper. The bathroom is gross and looks like it hasn’t need deep cleaned for a long time. Our food took forever to come out, fries cold, tiny portions.
It seems like this place has gone way down hill from eight years ago when I first started coming here. Only positive: nice staff.

This place has gone down hill. I never truly had a «bad experience» at Chuck E Cheese until I recently started noticing how understaffed they are for sure and how much cleaner this place can be. I came on a Saturday, which was extremely busy. We tried to find a table but every single one of them was DIRTY! When I tried to look for an employee to help clean, there was not 1 single employee in sight! I ended up cleaning it up myself. I’ve always liked their salad bar and pizza.
I waited about 15 – 20 minutes in line (which was quickly getting long) at the register just to simply get tokens. There was no one to help at the register until what looked like a 16 year old girl, who’s friends came to visit her at her work, was just looking at the line build up and pretended she didn’t see us until even one of her friends said «Aren’t you going to help them?» the girl grunted and said «Ugh fine I was hoping someone else would.» Management should put a little more effort onto hiring or have a supervisor working to watch over their teeny bopper employees.
The car ride with the photo was also a huge mess and broken. The photo print paper was all over the floor BUT they should’ve put an Out-​Of-​Order sign because kids were still going on the ride using up a token when they weren’t even getting their picture taken. I was there for 2.5 hours and in that time not one single employee was available to pick up that paper mess.