Avis Rent A Car

The down votes are valid for this Avis Rent A Car according to one reviewer? I just had to laugh at that one. Especially Sara M’s review. Seeing that there are two sides to the story. If you are unsure of Avis’ policies, then how hard is it to ASK QUESTIONS BEFORE YOU RENT A CAR?
And how would a customer know that he’s a gallon short when he returns the rental car?
In the many years I have rented vehicles from this particular store, I have NEVER, EVER encountered an issue at this particular Avis. No car I rented from here has EVER broke down on me. All vehicles were given to me in CLEAN condition. All that is required from the renter is to adhere to Avis’ policies and upon return of the vehicle to fill the tank up the way it was when you received it.
Bassam and his wife, Iman, are very professional and friendly. In my several years of doing business with them I have NEVER had a negative experience with them. Of course not everyone will ever be satisfied with renting a car (you’re not buying the darn car you’re renting it!) but to claim that down votes are valid is completely wrong.
People, give this Avis Rental a try. The rates are fair, and if you return the car in the exact condition it was given you, fill the gas up the way it was when you got it and remember to state the mileage when you return the vehicle you should have a good experience, like I do.

Thanks Josh for your exceptional service recently, I will definitely be back to do business with you at Avis

Do not go to AVIS Laguna Niguel location to rent a car. I have used them numerous times and have ALWAYS found their store closed during published office hours. They are understaffed and extremely rude to all customers. Employees leave the store for 45 minutes at a time to pick up other cars leaving their office empty and closed. This Avis is poorly managed. Justin was completely unprofessional. He not only cursed at me, but also threatened to charge $ 250 extra dollars to wash the car because it has dust on it. Justin also informed me their store does not need or want anymore customers. Let’s all do them a favor and avoid their store at all costs.

I am a regular car renter… usually one per week usually at enterprise. Due to last minute planning, I had to use this Avis/​Budget closer to my house. Probably the worst rental place I have been to. The staff was unprofessionally dresses, the car smelled like smoke even though it was a no smoking car, I brought the car back a gallon short and they wanted to charge me 35 dollars for it… went across the street and filled up for $ 5. I kept the car an extra day and the quoted price was different than what I got charged and the owner is like «did you really think that would be the price?»…yea I do specially when I’m told by your own employee. Try another spot… and save yourself the headache.

The negative reviews are valid. Any professional business should not run their organization with the lack of customer service and disrespect as this Avis location. I have filed a formal complaint to Avis and BBB against this business. I do not have an issue with the rental car agreement or Avis. Rather the way this business is run. I returned my vehicle on time, but because I had to wait 1 hour, for them to check in the vehicle, because of other customers in line, they charged me an additional day. This is poor customer service. I can tell you I rent from Avis monthly and have never had this level of unprofessional customer service from the clerk to the owner. Amex refused the charge, so did Visa and now Bassem the owner went to a 3^rd party to collect. Amazing a place like this is still in business. Do not rent a vehicle from this location or fall prey to any positive fake comments.

We feel sorry for the owner but doesn’t explain his terrible attitude. We made a reservation from Sweden and when we arrived there was no car. When we asked what happened to our reservation, he threatened to call the police if we didn’t leave.

Convenient location. However the car we rented was less than clean. It looked at though it had been sitting in a back parking lot for weeks without washing. it had scratches and dents all over the place, all which I pointed out and made sure it was documented. The interior looked like it hadn’t been cleaned in a couple months. In the agreement there is a statement about pet hair having an additional charge if left in the vehicle. They should probably stand by their word, our car had pet hair everywhere. I’ll be calling corporate tomorrow.

I would advise avoiding this location at all cost. The agency operator Bassm Elasmar is rude and has no interest in trying to earn repeat business. He adds charges to the service without telling you and when you ask why he refuses to show you where it is in the contract. He spoke to me in a demeaning tone and pointed his finger at me several times. The staff is incompetent and can’t even work the computer to properly give rates or charges. Once again avoid doing business with this location!
Also the correct address is
30 242 Crown Valley Parkway
Laguna Niguel, Ca

This is the best place in OC to rent a car from. Dont bother trying anywhere else they just dont measure up. Chris is awesome and the owner Bassem is a first class act!

You’re going to get a good rate on a rental car from this place… and you get what you pay for.
Get ready for a tiny man with a thick accent who will do everything he can to get you to buy that pesky $ 9 insurance. Get ready to wait outside if that man has decided to go on an errand during the business day. Get ready for an antiquated ribbon printer… why do car rental places still have those? There’s one at EVERY car rental place!
But, seriously, if you need a car for the day — nothing’s lousy about renting one from this Avis… but nothin’s great about it either. A fair price, less than stellar service, and I got the feeling that if I didn’t mark every tiny ding on the form that I’d end up getting charged for it.
If piece of mind is important to you — you may want to go elsewhere. I’m not thrilled with this place… I’d probably try the Enterprise across the street before coming back here.

I’ve rented here a few times and every single time they claim they can’t pick me up because they are the only person working. Yet, clearly the sign in the office clearly states, «FREE LOCAL PICK UP!» If they can’t offer it, then for God sakes, TAKE DOWN THE DAMN SIGN!” Very annoying! Then when you get there, no one is in the office, you gotta wait atleast 2 to 3 minutes and wonder does anyone work here! Sux because they are only about a mile from me and they CANT EVEN PICK ME UP!