Pizza Hut

Really can’t believe this place is in business. The food is def not what you would expect from Pizza Hut. We ordered just breadsticks for a late night snack thinking they couldn’t possibly mess that up. The breadsticks took over 1 hour and were horrible. Tasted like vomit or something worse. Would rather starve then eat at this place again

Very bad customer service
My food took 1 hour to be delivered and the pizza was not even what I ordered.
I called to talk to the manager and they didn’t want to fix it so I called Domino pizza and I received my pizza less then 30 min and it was delicious
I am not ordering from Pizza Hut any more.

There is nothing I liked about this Pizza Hut gave it a second chance had been there before and customer service was horrible so I said why not just give it a second chance biggest mistake ever never recived my pizza!!! Driver (Steven) kept arguing with me that he gave me my order when he never did and he kept saying «yup I gave it to you» or two males I couldn’t believe he would think I would lie about that !!! Not to mention for the amount i spent my ID card wasn’t pre verified Please save your time and money and take your business else where

Matt the manager was very unhelpful and honestly had no idea what he was talking about. Worst Customer service ever. I ordered 2 pizzas and wings and the only pizza I enjoy from Pizza Hut is the pretzel crust. It’s the only pizza I order for myself and the other pizza and wings were for other people. I called that night and explained the situation to Isaac who was quick to credit me a pizza and said he’d bring it to my door within 30 mins. I explained how I didn’t have time and was late for a separate engagement and he said no problem we will credit you a pizza for your next order. 4 days later I call and speak to Matt the manager who told me Isaac was not allowed to make credits and he then explained how they do not give credits for incorrect crust flavors. He then stumbled upon his words and changed his excuse claiming that night I was able to get a free pizza but not today. Makes no sense when my order was incorrect and I was already told other wise by an employee. Matt wanted to argue over $ 7 and I order at least a $ 30 three times a week from this location. I will not be ordering from Pizza Hut anymore and will be contacting corporate.

I have never had such bad customer service from a Pizza Hit before. I usually order from the San Juan store that is a fast location.
Thanks delivery driver mark for making fun of me and blaming my disability for the reason that you couldn’t find the address. I hope you feel good about urself making fun of having one fucking leg…
That’s fucked up dude… no fucking tip for you.

Order online. The delivery was quick (30min) the driver was friendly and the food was good. Their wing tasted amazing. It’s been awhile since I’d had Pizza Hut. I’ll definitely order from them again!

Just tried to order, and no one can find my address and we are less than a mile away. Dumb people

first of all id like to start off by saying i decided to make a Unilocal account just because of the situation i just experienced it was that bad and i was so incredibly upset at the fact that I ordered a pizza and around the estimated delivery time I received a call from a private number about two times (i never answer blocked calls) the guy who was supposed to deliver my pizza left a message was very rude saying he was outside and wanted me to answer the door .he called again i answered and he said ok so this is the 4^th call by the way would have been my last call and I’ve been knocking on your door and you don’t answer so where are you are you here are you even home you at the pool or what? so i went outside he was not there (im thinking he got lost) so i told him i was outside and didn’t see him he said well yeah i went downstairs because u weren’t answering i have never had such a disrespectful delivery guy i told him he didn’t need to speak to me that way he was he was being rude and just deliver my pizza so i went outside and there was nobody there so i ended up calling pizza hut to cancel my order and file a complaint with the manager and he just said im sorry thank you for letting me know and ill cancel ur order !!! I’ve never been so upset about someone’s customer service! so anyways i ended up going to pollo loco and received excellent customer service and im enjoying a pollo bowl now :) !!! which by the way i gave 5 stars to

This Pizza Hut location is terrible! I gave the drive 2 dollars tip and they added an extra 5 dollars! Total of 7 dollars tip without my authorization! I called the store and the manager (not nice or apologetic) was arguing with me about it ! Just give my money back !!! I gave my credit card info so they would credit back and they never did !! I have to call them back tomorrow! What a f*** hassle and pain in the butt !! Everybody out there be aware of this location and their scam with the tips…

Tried to order a pizza and some cinna stix at 130AM on a SATURDAY night and they didn’t pick up their phones. App wouldn’t work. WHY not open

Have been ordering pizza hut for yeeeaaars. Family is pizza hut lovers. However I just moved back to Aliso and I order dinner box… not only am I charged for ranch for wings but waited almost an hour for food. Delivery guy didn’t have cheese or red pepper. Not a biggie. we are hungry. The wings had a tsp. Of wing sauce… no marinara sauce and no ranch. I ate watched a movie and called them. I told them I’d call sooner but by the time i would wait for them to bring stuff it would be another 20 min and we already waited almost an hour. He was rude and told me I should have called immediately and told me that «it didn’t matter» calling corporate. Done with pizza hut.

First I want to start off by saying I understand I should not expect spectacular service from a fast food restaurant. This review is warranted because it has exceptionally bad service.
I’m going to speak about two separate incidents.
1. I ordered carryout over the phone. They told me it would take 15 minutes. Once I arrived at their location 15 minutes later, it took another 20 minutes to receive my order. When I was handed the food, I told them how long I had to wait and what I was promised. The employees did not care.
2. I walked into their location and ordered for carryout again. I asked how long it would take, and they said 15 minutes again. I decided to get some food at KFC, which happened to be in the same complex. My receipt was completed at 6:10pm. I did not receive my food until 6:45pm. I sat inside and the cashier who spoke to me, saw me the whole time. She never bothered to update me on the status of my meal. I had to go up and speak to another lady working in the front. I told her the situation. She went back and got me my food in about 5 more minutes. I explained over and over again that my food was very late compared to what was promised. They again did not apologize or even offer some sort of future discount.
I’ve ordered pizza from many locations and this has to be the worst one of them all.
You’re better off going to any other location or chain. The people here DO NOT CARE!

After years of being a loyal Pizza Hut customer I will NEVER order from this location again! About a month ago I ordered a pizza, bread sticks and wings. I had requested the driver to bring some red pepper with him when I placed the order also. Since the deliver drivers at this store never seem to keep them on hand or even in their car unless specifically requested. 45 minutes pass and still no pizza, no calls, and i’m sitting right by the front door so I know I didn’t miss them. I call the store to see whats up and they say he’s on his way. The driver (an older gentleman, possibly Russian) finally arrives another 20 minutes later with no red peppers and NO WINGS! I tell him I ordered wings and he says oh i’ll go get them and bring them back. Fine, i can deal. So we break open the pizza and bread sticks and I am not even kidding the bread sticks were rock hard, not even edible. So I call the store to explain what had happened. After requesting that my wings at least be free they offer to give me a credit for a free order of bread sticks. Fine again, i’m not here to make a scene as long as I get what I ordered and they are edible!
So today I order a pizza and a 2 liter of pepsi online just before noon. I immediate call the store after my order is placed to request my «free order of bread sticks» The woman I spoke with, Deborah, said she will put the bread sticks in my order but she doesn’t know how to remove the credit so she will have to check with the manager when they get there later. Fine as long as I get them with my order. So my pizza should be arriving by 12:25. It is 12:45 and no pizza. I give it a few more minutes, I look outside a couple times to see if they are lost in the complex and nothing. So I call and she says the driver is leaving now… So my pizza is not even leaving the store until 30 minutes after it is supposed to be at my apartment! Whatever, at least its on its way now… 1:20pm I finally get a knock on the door, 55 minutes late! Low and behold its the same delivery driver from the above experience and again NO BREAD STICKS!!! I asked about them he said they aren’t on the ticket you didn’t order any. I explain I had called the store and had a credit because you guys screwed up my last order too! He apologized and said it was a new person up there and they were busy. I say forget about it i’m not doing this ever again and send him off with no tip. I then call the store back for a 3^rd time. Explain I did not receive my bread sticks and Deborah says she put it in the bag so the driver must have taken them out since they weren’t on the ticket. I explained my frustration and apologized to her if she is new because most of my frustration stems from my previous experience as well. However, this is unacceptable and I will not longer be a customer!
Not to mention my pizza was cold when I finally got to eat it too! I have also experienced waiting to pick up even and unevenly cut slices. But i think this is a small issue, this is Pizza Hut… I am not expecting a 5 start restaurant. But I do expect every piece of my order to arrive on time at least! I don’t know who is to blame, whoever is in the store or the delivery driver involved in both instances but I will not longer order from this location.

Love their pan pizza, double pepperoni :) DELISH! Never had a problem with their delivery service.

My biggest problem with this Pizza Hut location is the service. I stopped ordering for delivery because it usually takes 45 – 60 minutes, which is ridiculous for pizza delivery. If I order to pick it up, it’s ready in 15.
But aside from that, the customer service IN the store is horrible. Each time I arrive, I stand at the counter for at least 5 minutes before my presence is even acknowledged. Not on that, but it seems like the people working there go out of their way to avoid making eye contact with customers so they don’t have to help or speak to them.
The food’s OK. I’ve never had a complaint about it, with the exception of the pizzas being cut with very uneven slices. But the service has left my husband swearing he’d never enter the store again, and when I do, I just pack my patience.

Unilocal! Should be a blog for helpful criticism and not a place for haters to vent which is predominantly the case: To Gabrielle S. your critique is an exercise in futility. You complain about how your pizza’s cut? Instead next time be contemplative and not make mountains out of molehills when you could of just busted out a knife.
Pizza Hut like any other fast food, is what it is, a convenience and with a high attrition rate of employees, service varies. Quality of food remains the same since they’re all cookie cutter franchises.
Pizza Hut not Whole Foods but its good.

My husband and I always order from this location for dinner when we’re in the mood for pizza, it’s usually here at a decent time and it’s okay pizza. Nothing spectacular, just good greasy pizza for a lazy night.
The wings are a hit or miss. Sometimes they’re really good with lots of sauce, but sometimes they’re really cheap with it.
The reason they only got 2 stars and not 3? We ordered for lunch today and it took over an hour to get here. That wouldn’t have been such a huge problem except when I called to ask when our pizza would be here I was told, «We tried calling you to let you know we don’t start delivery until noon but it went to voicemail, he should be there in about 5 minutes.»
Neither of our phones had any missed calls or voicemails…
And then when our pizza got here, we had ordered a pan pizza and got hand-​tossed. And a slice was stuck to the top of the box with the cheese all dry, the box was crushed like someone had sat on it. –_​_​–
It was like they had made it when we ordered it, let it sit around for an hour until it was time they started delivering and then brought it to us after it had gotten cold.
Just don’t order here for lunch.

Bless me father for I have sinned: yes, I ordered a pizza from the Pizza Hut. I know, it’s greasy and calorie-​ridden cheezy crap, but it’s pretty good.
I love pizza, really, anytime, and anywhere, but, with that said, this Pizza Hut is annoying. It took them 2 hours to get to my house once. They did offer me a free pizza, and a credit, but really there is nothing convienent about two hours. In addition, they ALWAYS get lost on the way to my house. There is again nothing convienent about directing someone to your house. I once called the manager, after a driver gave up, and he said, «OK, I’ll send my best driver.» Really, PHut manager?! Why didn’t you send him the first time, or is he reserved for the regulars. With all that said, Pizza Hut is a tasty treat.

On a Sunday afternoon when I didn’t feel like cooking for the hubby and his friends because they hogged the TV with football, I ordered from here.
We ordered several varieties of pies since the $ 10 special is still on. The person taking the order told me that they are super busy and the food wouldn’t arrive for an hour. That was fine with us and the delivery guy was here in less than an hour.
I am used to the delivery person in Burbank that carries chilly flakes in case customers ask. This time, the guy didn’t have any on him. He said that we have to ask for it when we place the order.
The pizza was good but not as good as the one in Burbank. But better than other Pizza Hut’s I’ve tried.
Will most likely try them again.

Let the $ 10 Pizza Wars begin!
‘Up until now, Costco was the only place delivering a decent $ 10 pizza…
Since Pizza Hut started their any large, $ 10 pizza promo, Papa Johns started their own marketing campaign and $ 10 pizzas. Round Table has a one topping, $ 10 pizza as well. Don’t think Dominoes is on board yet…
$ 10 Pizza Rankings:
1. Pizza Hut — Notes: A great pizza; generous toppings; good variety; not all PH pizzas are created equal
1. Costco Pizza — Notes: Great sauce; large; limited selection; the Laguna Niguel Cabot Rd. pizza is fair; the Heather Ridge location makes a great pizza; not all Costco pizzas are created equal
(Not a typo — Pizza Hut & Costco are quite comparable)
2. Round Table — Notes: A good pizza; one topping only 8/​
3. Papa Johns — Notes: Even after their «new» recipes, still mediocre despite their different choices of $ 10 pizzas; Side-​by-​side, it still can’t beat the above three pizza peddlers. It’s not terrrible, just… «Eh…»
?. Dominoes — N/​A
If you’re a pizza lover, join the war!
Now, only if there was was a sushi war! 8)
— Aloha
Food: 4
Ambiance: 3
Service: 4
Value: 5