Relax The Back

Fantastic experience. Chris Botosan went out of his way to make this a perfect transaction.
Thank you very much.

We bought two zero gravity chairs 2 years ago. We love the chairs and have no complaints about the operation or the comfort. However, we noticed that on both chairs the «leather» is shredding, and on one, large tears have appeared which are very unsightly. I called the store and was told because they are out of warranty my only option was to buy a «kit» and replace the cushions. The cost? «Only $ 790 or $ 1200 if you want the upgraded version». This is PER CHAIR. Apparently, the crap they sold me is no longer available which, of course, indicates that they know it’s crap. I find this an unacceptable business practice by the manufacturer. They should replace the defective cushions at a minimal cost not attempt to make additional profit because they sold inferior material in the first place.

My wife and I visited the store today, primarily looking for an inversion table. Although the Irvine location was closer to us, because of all the negative Unilocal reviews we decided to visit the Laguna Niguel location instead. We are glad we did!
Albert R. was there, filling in for the regular manager Dan. Albert was knowledgeable, courteous, and basically a very nice guy! My wife and I asked him a ton of questions about inversion tables as well as Tempurpedic beds. Albert was able to answer all of our questions and was able to explain many of the pros and cons about various inversion tables and beds.
If the regular manager Dan is half as good as Albert, you’ll have a great experience with this store.

We visited Relax the back in February 2014. We were looking to purchase a new bed. We had also considered sleep number bed. We were looking for a comfortable bed that would help me with my neck and back ache issue. Dan, the manager at Relax the back assisted us with our needs. We sampled all the styles of Tempurpedic mattresses as well as their version of the sleep number bed. After spending alot of time in the store we left and had lunch to discuss the purchase. In the meantime, we saw another Tempurpedic store and went in there to compare. By far the better deal is at Relax the Back! They offered 48 no interested financing the other store offered 36 month. The other store did not give us the same personal attention that we received at Relax the back. So we went back and made our purchase. At that time they were also offering a $ 300.00 bonus for anything in the store. After our purchase we had a couple of issues with pricing and everything was matched an taken care of with no problems. I had taken a pillow with my bonus money and 3 weeks later returned it because it was not right for me. They kindly exchanged it and help me get a better fit. I would not hesitate to refer anyone to Relax the Back in Laguna Niguel based on the great service we received from Dan. Also, when our tempurpedic mattresses were delivered the delivery men took great care in making sure our bed was set up correctly as we had also purchased an adjustable bed on one side. This was a little tricky but they made it work for us and told us to contract them if we had any problems.