Spa Montage Kapalua Bay

My first time experiencing this spa and I wasn’t disappointed. From start to finish it was first class. Warm welcome by reception all the way to a fantastic massage therapist. As someone who likes to experience massage whenever I travel, this was one of the best services I have ever received. The facilities are amazing and you could easily spend the entire day there. I can’t wait to return.

I have been coming to the Spa Montage at Kapalua Bay for about 10 years. I used to think that this was the pinnacle of luxury, it was my happy place and even the background of my computer at work.
Sadly to say the standards are slipping here.
1 — the price has dramatically increased. My family and I always stay at the Golf Villas which used to include access to the spa facilities, much to our horror upon our last visit this added bonus is now a whopping $ 70 a day per person. Since this is my special place to de-​stress I bit the bullet and paid the money to get in. The spa services have also gotten more expensive, which I honestly did not think possible due to the price it used to be being extraordinarily high. I mean it get it… it’s at the Ritz and all but wow.
2 — they have grown the bushes and it no longer has an ocean view from the pool. It is still very beautiful and relaxing, but come on, cut the bushes and lets see that ocean! I didn’t fly half way around the world to stare at a bush.
3 — the amount/​demographic of people have changed. What was once a soothing and calm atmosphere to read a book and relax at some points turned into me not being able to find an open lounge chair and being loud and boisterous. Granted it was not like this the entire time I was there, but the staff used to not let this happen even for a moment before.
4 — it is very slightly starting to show its age and isn’t maintained as well as it could be. The gym is still nice with newer machines and an amazing view, but the lounge chairs outside are dirty with what looked like mould growing on them. The lockers haven’t changed in the 10 years I’ve been going there and they seem to have let go of about ½ the staff they used to have.
All in all, I still love this place and have great memories here. But I won’t be paying the fee to get in again, and the spa services are ok but you can find a much better deal at any of the other hotels or day spas in Lahaina.

Paradise! Not much more to say really — great facial in an outdoor hale, tidy facilities and helpful staff with handy and free parking right outside. Plus there is the added bonus of childcare in the hotel even if you aren’t a guest. Lovely and would certainly return again.

It was an amazing experience. We shared the couples romance package for our honeymoon and it was worth it.

The staff is super friendly and the spa is beautiful.
However, when I get a facial I expect hands to be used not a clarisonic, I can do that at home. I had the signature facial and it was a total of 80 minutes with 45 or those minutes an airbush blowing on my face. I left feeling very disappointed and let down. I will head back to the Hyatt or Westin for my next facial.
Or maybe I should just stick to a massage there.

This is truly as good as it gets! I spent this Thanksgiving giving thanks in the Kapalua (now Montage) Spa. I am a spa goer and a tough critic. I could not find anything that I would change. The staff was so friendly and welcoming, the facility was lovely, loved the steam and sauna. and… I must say that the massage I got from Meli (sorry — hope that is the way she spells it) was one of the top 3 I have had in my life! Spoiled! Must go back soon.

My wife and I scheduled massage treatments recently and had a fabulous experience. The staff graciously scheduled our treatments in the outdoor hale, so we could enjoy our massage treatments in an amazing and relaxing setting. Both massage therapists did an excellent job of removing all the kinks from our bodies.
The spa itself was awesome. The amenities were wonderful as were the staff. We felt spoiled from the minute we arrived.

I realized that I had to write a review of this place a few days ago, when I found myself comparing my incredible experience at Kapalua Spa to the recent experiences that I had at two other spas. Until now, I never knowingly deemed Kapalua Spa the best, but rather, I realized that it had become the standard by which I measured all others spa experiences. I find myself at new spas thinking things like: «the masseuse may be as good as the one in Kapalua, but the facility isn’t exotic or oceanfront»; or, «if only this massage were taking place in an outdoor tiki hut like the one in Kapalua, then it would be perfect»; or, «they don’t understand warm aloha and service here, I wish I was at the spa in Kapalua». Clearly, whatever magical experience Kapalua delivered through their aloha warmth, gorgeous oceanfront view property, glorious massage huts, and talented staff, it seems to have spoiled me for life.
I spent one glorious day at Kapalua Spa in January, just two days before my wedding, along with two of my best friends. The wonderful staff treated us like princesses. The service and facilities were out of this world, and over six months later, I still feel overwhelming grateful just thinking about the experience. They knew how to make magic, and how to make you FEEL amazing. Wonderful spa experiences that I have had since then, ones that I rate five stars, still don’t quite stack up to the experience I had at Kapalua. And in all fairness, I am comparing Kapalua Spa to other notoriously lovely spas, including two Ritz-​Carlton spas, the Bellagio Spa, a Canyon Ranch Spa, etc.
Perhaps my day at Kapalua spa was so perfect, in part, because I was a bride-​to-​be and that in and of itself is magical. It’s hard to say, but I know for sure that: the lead masseuse was amazing and gave a perfect massage, that the massage tiki hut on a hill overlooking the sea was like something out of a dream, and that I have yet to stop thinking about what a perfect day I spent there. The «special day lei» that the spa gave to me, made of shells with an aqua ribbon, now sits in my armoire at home, and every time I look at it, I smile.
Overall, my experience at Kapalua Spa was perfect, and it has become a treasured wedding memory. They created an ideal spa experience that I thank God for, and that other spas can’t quite deliver so perfectly. I will definitely return to Kapalua Spa the next time that I am in Maui, and I highly recommend it to anyone looking for a real luxurious, Hawaiian spa experience.

I spend a month on Maui every year and have enjoyed the Kapalua Spa for a number of years. The facilities are beautiful and peaceful, especially the women’s area pool which was clothing optional. The massages were at best average. They were very expensive, short, (a 50 min massage was usually about 40 – 45 by the time they did their set-​up) and the actual massage was average. But, It was beautiful, especially the outdoor huts. What made me come back year after year, usually 2 – 3 times per trip, was beauty of the spa and the kindness of the staff. They always found some discount or special that brought the price down and the day was a special treat and worth what I paid for it. They were friendly, professional and made me feel welcome here.
I was quite disappointed to find out that Montage took over the spa. I knew something was up when I pulled in to the lot and there wasn’t a single car there. I walked in and a young girl at the desk practically tackled me trying to sell me a service. The vibe of the place was totally different-​she tried to sell me the Father’s Day special, even though clearly had no use for it. When I finally said enough, and asked for any other special they might have for a woman, she looked at me like I was nuts and told me I needed to reserve now because the prices were going up. I left thinking that maybe I just hit the wrong person and would try again in a week or so.
Two weeks later, again no one in the parking lot or anywhere around except for two girls at the desk. Again they seemed stunned when I asked what the specials for the month were and their response was that pieces were going up so I’d better reserve an appt now. The total cost for a «50» minute massage was $ 198. (I understand the women’s pool is no longer clothing optional and the mood of the place is very, very different.)
I gave this place one star for its beauty, but there are a lot of beautiful places on this island without spending $ 200+ for a 50 min average massage. And the people running it are polite and professional. For a massage, I would check out Zensations in west Maui. Great professional massage at half the price. For the whole spa day experience, the Grand Wailea among others can fit the bill and they all run discounts and specials (and the front staff is professional.
In closing, this used to be my favorite spa (I regularly voted for it it for «best spa» in Conde Nast) but I won’t be going back. Gouging visitors and the hard sell is not what it is all about.

I hate Montage management. This place would get 5 stars if it wasn’t for the worst management in America. These people are the most disgraceful, disgusting excuses for quality customer service.
They tend to belittle others at ease, don’t find anything to complain about or expect to be ignored/​abused/​run over haha.

Being a guy, generally speaking, we have a tendancy to think that going to a day spa is a HUGE waste of time and money. Its just a place to get pampered and that’s usually just for women, right? WRONG!!! I couldn’t have been more wrong and Kapalua Spa proved me how wrong I was!
My girlfriend suggested we go and get a massage when we were staying in Maui. After unsuccessfully trying to talk my way out of it, I decided to book a Couple’s Romance package at Kapalua Spa. This place is awesome! They have saunas, a jacuzzi, pool, and outdoor therapy showers (plus all the amenities of a spa — private showers, areas for shaving and prepping, lockers). They also have areas for other things (manicures, pedicures, hair cuts), but we didn’t use those services. The couples massage was the best part of it. Not ever having a massage before, I didn’t realize how therapeutic it is! Years of knots and tight muscles just melted away.
Guys, if you’re looking to score some points with your lady, secretly book a massage here. The return on your investment is priceless! Lol

Incredible place to relax. The villas are amazing and to have this as part of the resort is awesome! Very private (especially mid week or two hours before closing) we were tempted to come here everyday! The shower amenities make it easy to go on about your day after some relaxation!

My husband and I spent the day at Kapalua Spa during our honeymoon. We had a couples massage outside overlooking the ocean. Our masseurs — Renata and Richelle — were just fantastic! The Spa amenities were lovely and the eucalyptus steam room was heaven. I need one in my home! The café made us really great smoothies.
Overall wonderful experience, great customer service. Very relaxing day!

I cannot imagine anyone giving this place less than four stars (I know some people refuse to give fives). This was the most amazing spa experience I have ever had. The facility is amazing, the staff is friendly, it is very clean and the outdoor hale massages are to die for. We went for a couples massage which included our own private hale and tub for a pre-​massage soak. We arrived early enough that we could enjoy the jacuzzi, sauna and steam room prior, these areas are separated for men and women. After our soak in the marble tub we received amazing massages outside!!! It was all very relaxing and definitely the way a massage should be experienced. Our day included lunch, poolside, which was a little crowded. Seems like these Unilocal reviews may be good for their business. The pool area is on the smaller side considering how many people were there. But we relaxed on lounge chairs under umbrellas until it started to rain. The best part was the rain made everyone run inside but it didn’t last very long so the crowd died down and we got a little peace and quiet the rest of our stay.
If you are Unilocaling for a spa and are staying near Kapalua you must make a reservation ASAP!

I made a reservation for a spa day at Kapalua solely based on the FANTASTIC Unilocal reviews Kapalua Spa has. I wish Unilocal had an All-​Star rating greater than five stars, because this place deserves it! Kapalua Spa from start to finish is relaxing and tranquil, the staff are quality and experts at what they do, and the facilities are incredible. The major point for Kapalua is to understand that the spa is what they do — they are not directly connected to a hotel or resort so I think this makes a HUGE difference in what they have to offer. I arrived an hour and a half before my first appointment, which was the perfect amount of time to get a tour of the facility (including the fitness room, locker rooms, steam room, sauna, and outdoor jacuzzi and bamboo shower), get changed, and to use the fitness area, the sauna and jacuzzi before my spa package began.
I started with a massage with Colleen in one of the outdoor Hale. I had never had an outdoor massage before but this is certainly the way to do them as you can feel the breeze coming in and out as you are massaged. The massage started and ended with a tropical fruity liquid. Colleen was very nice, calming, and professional. I nearly fell asleep the massage was so good!
I then went to a facial with Cathy, who was the perfect balance of educational, relaxing and engaging. We talked for most of the facial about a myriad of things, and she was super helpful about discussing the products she was using, the health benefits of such things, and also just in general about Maui and living there. Cathy was also extremely professional in her quality of care and was just a wonderful part of my day at Kapalua! She even left information for me at the front desk to take home with me should I want to look at the products and purchase them there at Kapalua or online once home from vacation.
The next part of my day was lunch by the poolside. This was perfect — sunshine, a turkey wrap, and coconut water combined to a quality mid-​day break from the pampering. There was a pool attendant taking orders from other folks at the pool including wraps or smoothies. The wait time being 15 – 20 minutes, I headed upstairs to see if I could grab a smoothie before my next appointment in 15 minutes. The staff were great in making sure the smoothie would be delivered to where I was going next!
I then had a manicure and pedicure with Sunhee who was extremely nice, attentive and careful with the pedicure and manicure. I even upgraded the manicure to a gel manicure which was the perfect choice given all the traveling I was doing the next couple of days. They have the large massage chairs situated to overlook the tropical greenery, the ocean and in the distance the next island. The manicure and pedicure went great and Sunhee was charming to talk to during the whole thing.
Finally, my day ended with a shampoo and blowout with Michelle. Again, what a wonderfully fantastic person to talk to and chat with as she did a wonderful job on my hair. I was planning on going out with my friends later that evening and she blew out my hair and then took the time to style it so it looked a little less «au natural» and more «together» than the do I had been rocking when I walked in that morning. Michelle is AWESOME!
Overall, I can’t say enough about this place — I have never found a spa experience quite like it and trust me I’ve been to a number of spas! Please go to Kapalua and enjoy what a wonderful experience they have to offer for any occasion!

Step into *heaven* and see how *amazing* it is…
Check out the *amazing* locker rooms
The gorgeous bathroom with amenities (razors, q-​tips, blow dryer, brushes, toothpaste, shampoo, conditioner, body lotion, deodorant, mouthwash, etc)
Work out on a $ 25,000 fitness machine (1 of 4). Yes, $ 25,000!!!
Go into the steam/​sauna room and afterwards grab a cold towel to cool off and admire the butterfly sculpted ice
Jump in the jacuzzi (womens)
Then cool off in the bamboo showers (womens)
And grab some pineapple water, slather on some mango sun screen, and head out to the co-​ed pool and jacuzzi to relax
There are not enough words to describe how *amazing* this facility is.
The guys have the same set up as us ladies do… AND they have a co-​ed infinity pool and jacuzzi as well with a bunch of huge comfy lounge beds. (sorry I didn’t get a pic of these as I was enjoying my time IN the pool/​jacuzzi lol)
The staff is exceptionally friendly and knowledgeable. The facility is well maintained and very clean.
Trust us… we didn’t wanna leave!!! Kapalua Spa, you are *AMAZING*.

The number one perk for staying at the Kapalua Villas is the use of the spa facility. I don’t think I can write something that hasn’t already been mentioned. It is wonderful! Great staff, quiet setting, showers, lockers, razors, shampoo, etc. Nice touches like pineapple water to keep you in that state of bliss. Another review I’m fearful of writing since this place was quiet with no one around but staff.
The pool and hot tub are fantastic! The steam room is scented with eucalyptus, and felt all my stress fade away. I’m kicking myself that we didn’t just show up here after we checked in, we didn’t look into it until a few days into our holiday.
The next time I visit, I will get a villa close enough so I can stumble out of bed and spend every day there.
Seriously.
(I just noticed another Unilocaler mentioned a gym. There’s even a gym?) That’s ok, I was on vacation!

Can I please just live here?
No, seriously. This place has just about everything I could want. I can sleep on the comfy lounge-​beds by the pool, use the gorgeous shower areas, they have a yummy menu, and I can work out in the state of the art gym. I was blown away by this gorgeous sanctuary (in the middle of the already gorgeous Kapalua, of course). We spent many hours here and I totally blissed out.
I also took advantage of the amazing gym facilities on my own. Wow– the weight machines were whisper-​quiet and they had the newest cardio equipment, each unit with its own TV monitor and USB hookup for your iPod/​iPhone. Forgot your own earphones? Don’t worry, they’ve got you; grab a pair at the front, then just drop them in the «Used Headphones» basket after your workout. They had one machine called «the Wave» which had a funky, cross country skiing motion (i think?). I had never seen one before, but it was neat. They also offer complimentary personal training lessons on using their new Kinesis equipment. AND you work out while looking at views of the ocean or one of their own waterfall pools. Gym– Excellent, A+.
Following my workouts, I would use the shower facilities. Along with fancy digital combination locks, each locker has a plush robe and a pair of those Hawaiian brown sandals. The restrooms/​showers are fully equipped for just about anything you need. They have disposable razors; yummy smelling shampoo, conditioner, and body wash; combs, brushes, and hair dryers in the vanity area; and extras like mouthwash, toothbrush/​toothpaste sets, unisex deodorant, and body lotion to finish you off. I loved it!
Now for the really indulgent treats. All over the spa, there were glass containers dispensing pineapple-​infused water, ice cold. Ahhh. Step out into the pool area, and you will find pumps of sunscreen, menus for poolside dining, and magazines to entertain you. I worked on my tan on the lounges, then cooled off in the beautiful infinity pool.
Just inside the separated women’s and men’s facilities, you will also find the Serenity areas. Here, you have to try the eucalyptus sea salt infused steam room. Breathe deep and relax on the cool tiles. Or go next door and use the traditional sauna. Be sure to grab a cold washcloth from the pedestal outside to cool your face; I loved that the washcloths sit on an ice block shaped like the Kapalua butterfly logo (see photo). I liked to follow all of that with a quick dash through the rainfall area, then jump into the waterfall hot tub. Heaven.
Out of courtesy to other spa patrons, I didn’t get as many photos as I would have liked, but trust me– the place is spectacular. The staff are all very helpful and friendly, so don’t be afraid to ask questions, and tip them for their great service. Most importantly, enjoy, relax, and live «Aloha».

A million times nicer than the Ritz Carlton’s Waihua fitness/​spa. This sits on the Kapalua Villas site across The Ridge sign. You have to check it out.
We were a bit confused on our first day staying at the Kapalua Villas on the Ritz Carlton property. We assumed the Ritz fitness center was inclusive for our Villa stay. After the Ritz guy tried to charge us and a few phone calls back and forth, the yoga instructor informed us that that there is a separate facility on the Kapalua site. We still stayed to take the $ 15 Ritz yoga class in the hotel which included our little party of two. Once we explored the Kapalua Spa afterwards, we realized that the grass was greener on our side.
Here are the main differences:
Workout facility at Kapalua Spa is state of the art, high tech equiptment with actual trainers there to assist you and show you how the machines work.
Classes offered (xtra $ 14) consist of yoga, pilates, zumba, water aerobics in the infinity pool. When I took classes at the Kapalua Spa, there were at least 6 other people each time AND you face the open ocean. Unlike the Ritz yoga class which was a $ 1 more, the Kapalua Spa opens up the doors so the whole room feels the ocean breeze. I actually was staring at a rainbow while doing my tree pose.
You could spend the whole day at the Spa relaxing after a workout and enjoy snack, smoothie, coffee drink at the juice bar. I loved sampling all the lotions while the barista made my Mayan Mocha.
Massages offered could be outside at no extra cost.
I enjoyed taking showers at the Spa more than at our villas. It is a great place if a bunch of girls had to get ready all at the same time because of all the spacious grooming locations in the locker room.
So it you are staying at the Ritz Carlton hotel, take the free shuttle over there for the tour, stop in for a coffee, and you will be amazed. If you are staying at the Kapalua villas or Ridge, walk over to the entrance by the Ritz Residence building, and enjoy.

Heaven on Earth.
It’s rare that I shut up. The newest addition to the Kapalua family, the Spa, took ALL words from my mouth. Peace. Nothing but the sound of water trickling, palm fronds in the wind, and birds chirping. Paradise.
Every corner of this gorgeous spa is absolutely breath-​taking; Asian inspired décor, lush landscapes, and plenty of room to just relax and reconnect with yourself.
I had a jail-​cell shower in my condo, so I actually showered at the spa a number of times. The Kapalua Spa also boasts some amenities that would make any normal person fall to their knees with gratitude. Spacious showers with fantastic soaps, squishy robes and sandals, ultra plush lounge chairs, pool/​spa area, uni-​sex relaxation lounges, secluded individual treatment cabanas, and all sorts of other cool stuff. I was stunned.
I went to the pool almost every other day for two weeks. Why? Three main reasons:
1.) NO KIDS ALLOWED.
2.) Limited seating at pool… no screaming, cell phones, and nonsense.
3.) Citrus water, free sunscreen, and ultra-​plush sun chairs.
The pictures I took don’t do this establishment justice, so I say we send Kwiri to rep us LA Unilocalers with her pimp-​ass photo skills. At any rate, I tried to capture some of the more impressive features to a Spa-​virgin such as myself.
The Kapalua Spa definitely has made a fantastic first impression. I relish my next opportunity to visit this amazing paradise in Paradise.