Knauz Body Shop and Detail Center

I was hit by a semi & wanted to find a body shop associated with a Hyundai Dealer since my vehicle was a lease. The repairs to my car took almost 2 weeks. This was ok — I understand it takes time to get things done. The damage $ amt exceeded the quote so they contacted the insurance & was able to get the additional amount approved. They did this the same day I picked up the vehicle from the repairs — so I was only able to give them the original amount that was quoted. She told me that was fine they already contact insurance & it was approved & I didn’t have to worry about anything else. I then left a couple days later to go to Ohio & handle some family stuff. I was there for almost 2 weeks. I then got a nasty voicemail & email stating that I owe the additional amount & that if the insurance had sent me the $ I have to give it to them it isn’t for me to keep & that would be stealing. Apparently the insurance company sent the check to me instead of Knauz directly — but because I had been in Ohio — I had no idea this happened. After I reached out & explained I was in Ohio & that once I got home they would have their money & that I didn’t appreciate being accused of being a thief the woman was like «Oh well we have an issue with people keeping the money.» Ok I can understand that, but in no way is it right to accuse me of stealing, especially when barely 2 weeks has gone by & I had no idea what happened. I gave them their money & I thought I was done with them. Fast forward to 2 months later. I take my car in for an oil change to Midas. Immediately the guy comes out & asks me what happened to my car. I told him I had been hit by a semi a couple months ago but my car was fixed. He asked me the details of the accident. The semi had hit me on the rear passenger side corner. He said the wheel is bent, the control arm is bent & the shocks are leaking. He stated this would be consistent with the impact of being hit by a semi because he said you would have to have be hit pretty hard to do that kind of damage. After finding this out I immediately contacted the insurance company & was told I needed to take it back to the shop for an estimate. I contact Knauz & let them know I was going out of town but if I could bring my vehicle in for an estimate on return. I brought it in on a Saturday after they told me I could — but what they failed to tell me was no techs would be available for an estimate. I live in the city of Chicago — it’s over an hour drive to Knauz. So I went home with plans to bring it back during the week. I primarily work from home & live on a oneway street. Working from home means my car sits for days at a time not being used. Well between my getting back from Knauz on Saturday & going to use my car on Tuesday-​someone hit-​you guessed it!-the passenger side of my car. There is a long scratch & dent on the passenger door. It’s not huge — but enough the panel will need replaced. Later that week I then brought the vehicle back first thing Friday morning ¹⁰⁄₃₀. I asked again if they would be able to provide me an estimate for the insurance. That is all I wanted — an estimate on paper to give to the insurance. I didn’t want anything else done. They told me they needed to keep the car to look it over & would give me a rental that I would not have to pay for. So I took the rental & went home. I received a call back stating my car was in an accident that is why the rear passenger wheel is damaged. I explained that happened earlier that week & was after Midas had seen my car & confirmed the additional semi damage. The amount of damage to my wheel is not consistent with a dent towards the front of the car nor the amount of impact needed to make a rear wheel base become bent. Knauz is refusing to give me an estimate, I had to rush the rental car back, being told I have to pay even though I didn’t ask for it. I still don’t understand why I couldn’t get an estimate, or why I was treated this way. I’m now taking legal action against Knauz & the company that hit my car.

Took the car back, and everything was taken care of. Paint was touched up and body figment was fixed.

Excellent work – have used them several times over the years. Handles all the details and paperwork with my insurance company. Rental cars. Huge facility.