Knauz Mini

One star review for the service department at Knauz. I brought my 2012 Mini in for an oil change and engine check. They identified an oil leak in my engine and gave me a rental. They kept my car for over a week to fix the leak. When i finally got to take it home, the engine light was back on within 2 days. Took it back to Knauz and they told me i needed a software update. So I paid almost a hundred bucks for that (which took another 2 days). After taking it home the engine light was on AGAIN after another 2 – 3 days. I finally took it to Patrick Mini in Schaumburg. Turns out the service team at Knauz had neglected to reconnect certain wires after fixing the oil leak, which caused a different leak in the evap system. The software update was entirely unnecessary. Do NOT go to Knauz for maintenance. Seriously. Go anywhere else. These guys are amateurs.

After getting what we considered a bad deal at MINI of Chicago we decided to come here to see what are options were. Lauren was so helpful and we communicated through email and the phone to make a deal before we got to the dealership. She was so friendly and helpful, as well as the rest of the employees. It was a much more comfortable experience for us and we got into a car we are happier with. We hope Lauren is still at this dealership when it comes time to trade in again, we will definitely be back.

Wow. The local college greek system has taken over Knauz. They are more concerned about looking cute than doing their job.
I am sitting here waiting for an early termination of my lease. I phoned ahead to let them know I was coming in. There are no other customers. Nobody here knows how to do it, so they called the former manager to come from his other job to do it. They didn’t think to do this until after I arrived & sat her for half an hour waiting for them to get their act together. Talk about insult to the injury of having to pay all the early termination fees.

I just leased a 2015 Mini Cooper S from Maria Makris Clark. Maria made the leasing process smooth and effortless. I am over the moon happy!
My lease term was coming to an end. Maria informed me of some new lease incentives as well as the new lease tax law. She knew exactly what I was looking for. After reviewing a few lease car options (all of which came with the same premium package as my 2012 Mini Cooper), I chose the 2015 Moonwalk Gray Metallic Mini Cooper S. It was also an upgrade from my regular Mini. My monthly lease payment was right where I was wanting it to be.
If you’re in the market for a Mini Cooper, Maria is your woman. She knows her stuff and provides excellent customer service throughout the process. A consummate professional.
Thank you again, Maria!

This is in response to Ray R. at Knauz Mini, who gave Knauz status-​quo business response to my detailed critique. I wouldn’t give your last name, either. In light of the numerous and terrible services I have received from Knauz.
Since you mentioned his name, I will not be contacting Dave Rolain, Service manager. If you did any research; which clearly you did not, you’d be aware that he is the unprofessional service manager that I have had to deal with for much to long.
I have very little desire to engage with your so-​called service manager, whatsoever! He is clearly part of the problem with Knauz.
A Dissatisfied Knauz Mini Customer!

Have been a loyal MINI customer here since 2002! They are great sales people to work with and very upfront with pricing.
I have also gotten ALL my maintainance on my MINIs here and never had an issue. Plan ahead and ask for loaner car to be ready before you come in. I don’t live close and often take the loaner so I can get other things done. With the new MINI service Bay and salesroom I can also get work done in comfort with coffee Wi-​Fi and comfortable seating area.
I loved my 2002 Cooper S and my wife is loving the all4 Countryman. Likely will be back again for another MINI.

Purchased Countryman from mini Knauz. Two months later inquired about adding racing striped and Countryman letters. Called twice left VMs, no call back. Ok well, you’re not interested in business then so be it, maybe your sales department does so well to supplement your parts/​service dept, who am I to judge?
Another three months go by and yellow «check engine» light comes on. Call on Thursday the earliest available appointment is on Tuesday and the latest at 3PM. That’s ok, who cares about accommodating most folks that work 9 – 5, fair enough schedule for 3PM
Day of the appointment arrives, at 11:30 get a call from a young lady informing me without any apologetic tone in her voice that they will not be looking at my car today, as they are over booked. No kidding, word for word. Earliest they can take me is next Monday. Why did I make and appointment, and what’s with the 3 hour notice?
Following that conversation I also spoke with the service manager for Mini/​BMW, pretty much the same response. I hang up the phone and called Patrick Mini, they service guy says: «When would you like to come in?» I had to gasp upon hearing this. So it wont be me accommodating the service department but the other way around, because I am a customer? What a notion? I wanted to hug him over the phone!
Bottom line, this review is for service/​parts department only as I had a pleasant experience with my purchase. Its time for some customer service training, dear mini service and parts, its time…

I have bought several Mini’s from Dan at Knauz in Lake Bluff and even a BMW. Dan’s knowledge of the Mini and BMW line is excellent. He was able to answer all my questions and ensure I was getting a car I was going to be happy with. Dan and Justin’s easy going style is refreshing and made the entire shopping experience strew-​free.

I love this dealership. They’re super accommodating and also very friendly. I purchased my MINI coupe from them this summer (buy a mini from Dan he is the BEST)! He’s really fun and also knows EVERYTHING about MINIs. Everyone on staff there is awesome! Their service and financing departments are top notch too!
+ They’re dog friendly!

I worked with Dan on my MINI purchase back in May/​June and was BY FAR the best car purchase experience I have ever had. I made the rounds (american, imports) and got the standard run around, games, etc. Dan was very straightforward and got me a better price the the negotiated averages I found from other buyers around the country. Great service, responds quickly to communication, great guy to deal with. Highly recommend this dealership and the MINI brand.

Bought our car here, so we get our service here. Pleasant experience. BUT! Make sure the guy who did your service talks to you, instead of the intern/​trainee. Trainee guy just reads off the sheet «yeah, looks like it’s fine, wasn’t broken, we found no trouble» and the service guy says «all the wires weren’t connected right, and loose, and there was other problem x, causing your engine to overheat, and we fixed it all, so now it’s fine and having no trouble».

Never busy, which means all services and test drives are always available.
Downfall: From the moment I walked in I realized the customer experience was vastly different for me in comparison to «broil» who joined me (bro-​in-​law). Broil is a native to Deerfield and White.
It sucks. You’re thinking about purchasing a car and they’re stereotyping you. WTF?! Color coded treatment.
Only 3 Mini dealerships nearby and if I go with a Mini, I want to give the business to a dealership that doesn’t pull this kind of crap. But amongst men, Knauz is a highly rated dealership.