Lakeway Floors

They installed the carpet in our new home two years ago and after just 18 months it needed to be stretched in several places and shreds.
They did come out and stretch the carpet in our bedroom (but not before telling me they’re doing us favor and would normally have to charge us so they’ll get to it when it’s convenient for them) but now that I need them to come back to stretch the carpet in our master closet they won’t return my calls. At first I was told they would get someone to my house when they had someone in the area and I was fine with that, however, that was two months & several calls ago. I guess they’re never in our area. Now they won’t return my calls.

Additionally, our carpet continues to shred and each spot that meets hard flooring makes a crinkly sound as if there is no padding. This I find especially frustrating since we paid for the thicker padding and there feels to be not much padding at all. I felt better padding at the apartment we lived in while our house was being built.
Let me not forget to mention that they had to redo the specialty tile in one of our bathrooms 3 times before they got it right because they either used the wrong stone, color of grout, or both.
There tag line is «Whatever you imagine, we can do it». Well, I imagine getting quality workmanship and products when I pay for it and for my carpet to last longer than two years.
Let’s see if they stand behind their online statement of, «.In other words – quality and attention to detail with good old fashion service.» If they make good, I’ll let you know. If you don’t see an updated posting from me, they didn’t stand behind their quality.
12÷28÷15 Update: I don’t understand how my builder ordering the carpet has anything to do with the quality or workmanship of it but Lakeway Floor’s came out to stretch my carpet within two weeks after my post.