CiCi’s Pizza

Can you say outdated? Was not impressed with food, service, or environment.
Too many seating places dirty, tables cluttered with dirty dishes.
Kitchen does not seem organized. Not enough pizzas are made to accommodate for the number of people the place can hold. Also, only one drink location for such a large dinning area, always standing in a line for something.
Salad bar is very small and disappointing.
Have been to other locations that did a hell of a job. Lots of unorganized employees here.

Do NOT go here if you want to be treated well. HORRIBLE customer service. I just asked if I could split the bill between two cards and they were extremely rude and told me no when I’ve had them split it at another cici’s.

I come by from time to time when I’m in town to kill time and enjoy the pizza. Every time I see Albert, I notice how attentive and alert he is. Today he over did himself. As soon as I walked in I was greeted with a smile. Before I got to the buffet, Albert asked what kind of pizza I preferred and made sure to have it made for me. Through out my whole visit he made sure I was taken care of. I especially enjoyed my visit to this location. Albert is one amazing staff member and because of his courtesy, and friendly customer service, I will definitely be back.

Ewww Weee I hate this location!
I’ve visited this location more than once and every time it’s the same ol’ mess, It’s crowded, messy, and unsanitary. The staff is young and could careless, and the cooks are slow.
At my last visit, they wouldn’t honor my gift card. The cashier told me she had never seen that particular gift card. so I explained I purchased it at another location. So of course I asked for a manager, just to be told the manager had left to go pick up stuff from a different location. The cashier never bothered to see if the card would swipe, and needless to say I never got my order.
On a different visit I was so annoyed sitting at the table listening to the floor manager and an employee talk about how much they hated working there and chatting about all the other places they had applied that day.
The employees are young and I could tell they get along really well, because they did more laughing and playing than cleaning and serving.
Every time I’m here we have to order pizza, because they don’t like to set out too much food, which I don’t understand because the place is crowded. I even had to ask for cheese for my salad and the salad girl said they keep it in the fridge because people take to much and she always have to order more. SERIOUSLY
My other visits were for kids birthday parties, It’s not a freaking Chuckey Cheese.

Today this place was spotless. Salad Bar was wonderful. When you visit try their flat Italian Pizza, we usually have to ask for it buts its awesome

Well we primarily order for take out. We have never had an issue with our order being wrong and not hot ready for pick up. This is the closest CiCis to Desoto and I am always hesitant to go to any business in Lancaster but I have been impressed by their friendliness and attitudes of customer services especially over the phone. Never judge a book by its cover. You can expect the floor to be a little dirty at times but it is not that they are not clean its the kids, when it gets crowded I think it can be a bit much to handle. The manager runs a tight ship. The best part is the fact I can get 4 pizzas for $ 20.00!!! Wheewww!

Most of the food at the buffet was old and cold. The pasta was hard from being out for so long. It was my first time going to Cici’s I don’t think I will be going back.