Yogurtland

I don’t frequent frozen yogurt establishments, never really been a fan. I received an invite of sorts in the mail for a grand opening at Yogurtland. So I decided to finally give up my froyo v-​card and give them a try.
I attended their grand opening. They were giving free yogurt to anyone who showed up. I had the intention of purchasing an additional yogurt for a family member. I saw a few people doing the same as they had bigger cups as well. When I noticed the cup area was empty I requested one from an employee. I kind of got a bit of ‘tude for doing so. When I got to the register, I informed the cashier I was paying for one. I again received the same attitude. The cashier said, «Well, I need to weigh both of them anyway.» I was confused. I ended up not being charged at all so I can only assume I was receiving the odd behavior because they thought I was trying to get away with an extra free yogurt? Had I known they weren’t planning on accepting money, I wouldn’t have bothered asking for an additional cup.
I went again today to see what it would be like outside of a major event. It was better. The cup area and toppings were all well stocked. The biggest plus: I was able to get through the line without having to wait an annoying amount of time for the employees with rags and brooms to get out of the way. I understand keeping the area clean is a top priority when it’s busy but they were quite slow and holding up the line during the grand opening. I still got a bit of a cold shoulder from certain employees which I’ve become used to as it’s pretty much a standard anywhere you go in the AV. Oh well.
Four stars because the frozen yogurt is good and the deals they offer make it worth going. Not bad seeing as how they just recently opened. I just hope the service improves over time!

OK they weren’t busy the clerk saw I was by myself getting four yogurts she waits to charge me I pay and then she informs me she has no lids so how my going to carry four items out with no lids? Also disappointing that they don’t have any chocolate sauce only hot fudge or hardshell No thank you

I actually really like that this opened up here specifically because it’s open later than the surrounding froyo stores. It’s just so unfortunate that I got my hopes up tonight when searching to satisfy my sweet tooth. Came up to the doors just a few minutes after 10:30 to see all the chairs flipped and doors locked. To make sure I wasn’t losing my mind I glanced over at the store hours and saw that there is a piece of tape covering the «11pm» close time with «10:30» handwritten on top.
I’m not going to give this 1 star because I DO like yogurtland and I completely understand that sometimes businesses may need to close down a little early, but this just broke my heart tonight. Even on Unilocal it still said «closes soon» so I made a trip across town only to be disappointed. Boo.
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Update:
I have since been contacted by the manager and after some sincere apologies I was even offered a free yogurt upon my return.
I’ve also been ensured that it was a one-​time error that should not be reoccurring. It’s nice to know that they took the time to care about my review and correct the action. Definitely shows some compassionate management.

I’m not writing this review because of how good yogurt land is, we all know that. I’m writing strictly about the personal, sweet interaction we had with the girl working tonight. Her name was Wendy. I went in with my mom and daughter. My daughter is 3 and has autism. She’s very high functioning and well behaved. While I was getting our yogurt, Wendy was talking to my daughter, gave her some temporary tattoos, and even some M&Ms to keep her busy while i finished up. She then went on to compliment how polite and well behaved my daughter was. It made my night. Thank you so much Wendy, you made me, my mom, and my daughter smile!