Logan’s Roadhouse

This food was so disgusting. How can you go so wrong with chicken tenders and broccoli?

The place was about half full of customers. My wife and I walked in and stood in front of the host stand. Two employees talking to each other at the stand, but not to us. After 5 minutes I asked if we could get seated and the girl grabbed two menus (not saying anything, but we followed) she basically threw the menus on a booth and walked away. Anyway, after a long wait we ordered.
When the meals got there they left the food but no silverware, took me awhile to get someone to bring some silverware to eat it with.
Wife got chili which was not good. I got the chicken fried steak. When I poked the coating the whole coating just crumbled into little pieces so I know it was pre-​frozen and really, really fried. Steak was tuff and chewy. We ate very little of the meals and the rolls and salad and left.
Use to like this place but this is not the first bad experience here.
We will not try again.

Saturday, September 26, 2015 was our first AND last visit ever to a Logan’s Roadhouse.
The food was beyond sub-​par, bordering on disgusting. My husband had the steak and shrimp. The steak was of poor quality to begin with, and then overcooked to make matters worse. Since when does medium-​well equate to gray in ANY «chef’s» tiny mind? His baked potato was too salty for him to eat… and this is a man who adores salt.
I ordered a house salad and the Kentucky Trio, requesting chicken strips, mozzarella sticks and fried pickles. The tomato in my house salad had clearly died of old age in the kitchen; it was mushy and flat-​soured. When our mains came (35 minutes after ordering) the mozzarella sticks had morphed into tater skins. The waitress did remedy the issue, but on top of forgetting our silverware, the disgusting salad and the horrendous ticket time, by that point it was beyond unacceptable. The fried pickles were overdone, the marinara sauce was watery… in all, the warm dinner rolls were THE only redeeming point to the meal.
$ 50 for two people, and 7 hours later we’re still tossing the Tums bottle back and forth between us. Neither of us can understand how this place is still in business.

Very disappointing… this place has REALLY gone down hill. I met a friend for lunch and they weren’t busy, but I am thinking it’s 2pm on a Wednesday so that was to be expected.
Friend ordered Salmon and sides… I had a baked potato and salad… the meal didn’t come out at the same time so my friend had to wait. The salad was ok… but the potato looked as tho it was about 2 months old! I started to eat the salad and waitress returned with the other meal… and I told her that the potato was nasty. Her response was «Yeah…I kinda thought that too»…WTF???
If you are a sever and know that the food is nasty… don’t even bother to bring it out! Do you NOT want a tip??? She did offer to get me another one but I declined, after she said they are cooked in the morning and let them sit in foil (in the warmer) until served. I did tell her that I would probably order dessert but she didn’t even bother to ask when she brought the bill (before we were finished)
Friends Salmon was rubbery… and had very little flavor. She was very hungry so she ate it.
While it has been some time since I had been to this restaurant… I was amazed how the service and food quality went down hill. I used to work on West Sag and had lunch there weekly. For the same price… you can go to Longhorn (across the street) and get a tasty lunch with great service.
I won’t return again.

Logan’s did contact me soon after my previous review to fill out a survey but only gave me a slight apology. To me a survey doesn’t qualify an appropriate apology for the lack of respect at this restaurant.

My husband and I went here a couple of months ago. We loved the peanut buckets. The food was excellent until I was eating my entrée and a little green bug was crawling around under the edge of my salad bowl on the table. I showed it to the waiter who was close by. I put the bug in a napkin & gave it to him so that the kitchen staff could be aware of it since it must of crawled out of my salad bowl. The waiter acted like I had planted it. He never took the bug to show the kitchen help nor was anything taken off our bill. Don’t know if I will eat there again after this.

The dinner rolls are so amazing! Warm, buttery, fluffy perfection. And the portions are generous. Chicken with mashed potatoes… Comfort food! Delicious!

Very impressed with the service, waitress was very friendly, even went to the effort of labeling my to go box. Their dinner rolls are delicious, unfortunately you cannot stop with one

I went back with my mom since we had a 3 dollar off coupon, I actually didn’t know what I wanted to eat I kept staring over the menu, I went with the 2 full meals for 14.99 and the deal they had blew my mind the waitress was nice and gave us a couple minutes to decide it was a nice gesture, she got us some fresh rolls which were fresh hot and good. I decided to go with the B.b.q. Mesquite Cooked Pork Chop with 2
Caesar salads that were delicious the ingredients were crispy delicious the sauce was perfectly spread the cheese was good and the croutons were fresh good, crispy and crunchy, the pork chop was perfectly seared it was perfectly cooked on the inside it melted when I ate it, the fries were also excellent the 2^nd meal I got was the Mesquite Grilled Salmon with sauce and fries, the Salmon blew my mind it was crispy it was excellent, perfectly seared and perfectly cooked I put my knife on it and it was so perfectly it literally fell apart as I cut it, the food I received was excellent! I was brought fresh drinks and asked if I needed anything else which was a very nice gesture and was even given 2 small things of butter because we had 1 more roll, that was nice, I liked that. I will be be returning with my brother, he has to try your food, Thank you Logan’s Roadhouse, E-​yay

This place has awesome tasty food and drinks it was everything the next time I visit this town I will be coming again with more people to enjoy it as I did, thankyou !!

We go here once in a while because the food is good and they have a two entrée special. We hadn’t been in a long time and went tonight. We sat at the bar which is usually fine but tonight there seemed to be a problem and the service was quite slow. My wife had the salmon which was pretty good. I had the grilled meatloaf which I’ve enjoyed in the past. Tonight it was way over salted and had a lot of pepper. Also they had the AC cranked and it was uncomfortably cold. I mentioned it to a hostess who more or less said it was my problem.

One of the best restaurants in the area. The steaks are cooked perfect with great fries and amazing bottomless rolls. This truly symbolizes the American dream

I had hand surgery Thursday, and after Christmas shopping, stumbled into Logan’s at 4:30 PM with low blood sugar and an attitude to match. Seated immediately, my server popped up right away, helped me with my coat (my bandage was huge) and let me get settled in. After I placed my order, I realized I forgot to ask her to have the kitchen staff cut my steak for me. Well, it came out of the kitchen hot, juicy, and cut up into bite-​sized pieces. She anticipated my needs and provided exemplary service. The food, as usual, was delicious. Absolutely no complaints about Logan’s Roadhouse, it’s my favorite steakhouse in Lansing.

First visit was horrible. I ordered a medium rare steak, get it cooked well. Second steak I get is raw, send it back. Manager comes with steak that was microwaved. Youngest son had chicken tenders, no problem there. 16 year old had a hamburger, loved it. No problems there. Wife had salmon! Overcooked, VERY dry.
Called next day to corporate, had local district manager call. Explained our visit, was told that NO ONE uses a microwave at Logans. I’ve been in the business for over 20 years and can kinda tell when food has been microwaved. Anyway, was given a $ 40 credit.
Next visit, I ordered the salmon. INEDIBLE. Horrible tasting, waaaay too much salt. Sent it back and got one of the, if not THE, best tasting salmon I’ve had! This is what should have happened on first visit first try.
Managers still need to sharpen their customer service skills and listen to customers once in a while.
We will be going back but they are on a VERY short leash, hopefully next visit will be better than the first two.

I come here at the request of my wife about 10 times a year. The quality of the food here has been less than satisfactory for roughly 50% of my visits. The décor matches that of a roadhouse… bad art on the wall mixed with various pictures and neon signs.
The good thing about this place is that you don’t have to eat or buy appetizers. You are immediately served with nuts and bread upon being seated.

Some of the BEST and most attentive service I’ve experienced! The food was about average for a chain (though I admit I was very impressed with the ribs! GREAT service and decent food! Worth your buck!!!