Lowe’s Home Improvement

This store sucks for customer service. We have been there on the last two Sundays after church and there is only one or two checkers although they probably have 6 or more registers. They have no self check out like other home improvement stores so you are forced to wait in line to check out. We had three items and got stuck in one of the two open lines behind a few plumbers that were buying multiple plumbing fittings and tools. The first setback was a call to the manager to give his override for a tool purchase that was marked on sale, Okay, that took a few minutes and by then about 6 — 8 people in line waiting behind us. Chad the manager left and the cashier started doing the remaining items and came up with a 50 cent item that didn’t have a tag on it. This required a call to the plumbing department. Nobody answered and the plumbers said just charge them what the other fittings cost. The cashier said she could get fired. The crowd was getting frustrated and unruly. Needless to say it got worse from there as the manager then came up and couldn’t rectify the problem. It was embarrassing and stupid over a 50 cent piece of plastic. We had been in line for about 10 minutes and finally gave up and put our items down and left along with several other customers. What a joke. We wont be returning to this Lowes — EVER! We went to Home Depot and bought what we needed and checked out quickly and efficiently.

I tried returning a defective Whirlpool 50 gallon electric water heater. It was in the box, drained, and I had receipt showing it was purchased 24 days prior. The manager refused to issue a refund (or even in-​store credit) because he could not get credit from Whirlpool, as Whirlpool does not accept returns without a return authorization, something they don’t issue under ANY circumstances. So … I’m left with a $ 280 water heater that doesn’t work. Funny thing is Lowe’s store receipt clearly states «if for any reason you are unhappy with your purchase … return it within 90 days for full refund …»
The manager said that doesn’t apply to Whirlpool water heaters! Any lawyers out there looking to start a class action lawsuit against Lowe’s, let me help!
This really isn’t relevant to the above, but I have purchased over $ 6k worth of Lowe’s products in three weeks for a house project I am working on. Every purchase has been made on their store card. Nothing like rewarding your loyal customers, eh?

The commercial services has always Gone above and beyond to help me as a contractor. Compared to Home Depot, it’s night and day.

This place always has what I need!

The way I see it, Home Depot is for serious do-​it-​yourselfers, while Lowe’s is geared towards devotees of HGTV design shows. It looks and feels less like a no-​frills home improvement warehouse than it does an upscale store where one can shop for color-​coordinated wallpaper, paint, and fabrics, carpet and tiles, lamps and lighting fixtures, and big potted plants to stick in an empty corner of the living room. At this location, there’s a huge adjacent garden shop filled with lots of lovely vegetation and accessories like fountains, birdbaths, ceramic pots, and windchimes, with nary a plastic pink flamingo in sight. Finding sales assistance proved to be a problem — strategically placed call-​buttons are useful only if the page is answered — and while four employees staffed an empty customer service center, just one register was open to accommodate a rapidly growing line. However, the star I might have withheld was retained when a well-​priced washing machine was delivered exactly at 7:30am as promised, with the old one removed and the new one installed in less time than it took to brew a pot of coffee. In an age when «we’ll be there between 8:00am and noon» usually means they show up between 3:00 and 5:00pm, service like that is worthy of five stars and always wins my return business.