Off Broadway Shoes

Walked in tried on some boots. Was never greeted, never helped. Actually a sales associate walked right pass me to ask another lady if she needed help. After the woman said no, the sales associate again walked directly pass me, like right in my face. Idk I think the associates here are racially biased. The don’t seem to be interested helping the minority customers. This experience put a bad taste in my mouth and I will not return.

Walked in looking for 6 inch all black heels with an ankle strap. Wandered around the store for half an hour with no assistance offered. Walked out. Wasn’t greeted at all although there were reps walking all around the store. Won’t be returning.

I thought this was Saks related. No such luck. It’s just a big shoe store with isles and isles of shoes… yet very few wides so nothing for me.
The salesperson was helpful but didn’t seem to know the stock that well. My standard question when faced with limited sizes is «What brands run wide?». No one seemed to know that.

Oh my… Off Broadway may have stolen my heart… (I’m sorry for cheating on you, DSW). Conveniently located in Downtown Summerlin, I finally had a chance to mosey over there on my lunch break.
Oh boy. Shoe nirvana! I think DSW may have a bigger selection, but Off Broadway is having a sale on their boots, so my eyes lit up like a kid in a candy store. The standout about Off Broadway, however, was the customer service. Maybe it is because they weren’t busy, or they are a new store, but the staff was SO helpful and kind. I was greeted when I walked in, they explained where things were, let me alone for awhile to browse, came to see if I needed any help, checked sizes in the system when I couldn’t find something I wanted, explained the shipping options. It was pretty darn remarkable.
The boots I got were great (and on sale), and the clerk who rang me up was similarly friendly and polite. It’s probably a bad thing that they are close to my job… Because like Arnold says, «I’ll be back!»

Be careful ordering ONLINE with this company. You may think you are ordering a certain color shoe as a photo may demonstrate. Only it may not be accurate. Unlike Amazon. Com, this company will not let you cancel the order shortly after the order is placed and you will be stuck with the shipping fee.

I have to admit when it comes to shoe stores, I am totally biased. Since I work for a major online shoe retailer, I feel like I am a huge cheater whenever I go to a brick and mortar shoe store! Every once in awhile I will venture in to see how a particular brand fits or looks, but I never buy.
Off Broadway is fairly small and doesn’t have much variety. The prices are high and even their clearance section wasn’t a very good bargain. On the other hand, the staff was very friendly! If you don’t like to buy your footwear online, I suppose it’s just as good as any other brick & mortar shoe store out there.
I feel guilty even reviewing another shoe retailer!

I discovered Off Broadway Shoes in L.A. and have visited it whenever I was there. I was thrilled to find them at Downtown Summerlin! But I’m still nursing my wounds over not finding the navy blue cowboy boot in my size a year ago in L.A., and they sure haven’t made an appearance at this new outpost.
They have a great selection of shoes and boots in all price ranges. I don’t think it’s as extensive as DSW, though. Still, it’s wonderful to have a big shoe store closer to where I live.
They have a fairly generous return policy, 60 days I think. And if you’re a guy who wears a very small size shoe, they even have some au courant styles available. I didn’t buy anything for myself on this visit, but did manage to find two pairs for my husband, who can NEVER find anything in his size. Not that he ever thinks he needs shoes, but I know better.
Nice addition to Downtown Summerlin, across the parking lot from Trader Joe, which means I’ll be checking their stock often.