I normally order on line. Pizza is good and delivered quickly however each time I ask the driver for crushed pepper and parmesan the driver looks at me like I’m crazy/weird!!! I was told I need to specifically ask for it when I place my order. So the next time I ordered online I call and ask them. nope the driver was not aware. The next time I put it under special instructions. and again nothing This is the last time!
Isabel R.
Évaluation du lieu : 4 Las Vegas, NV
This was our very first experience with this particular Papa Johns and I have to say I was really happy. Baked pizza perfection! I also LOVE that they gave me a choice of how I wanted it cut! We chose squared cut and my picky 8 yr old ate more! I will definitely be ordering again. Delivery was SUPER fast!
Leilani K.
Évaluation du lieu : 1 Anaheim, CA
Felt like trying out papa johns since we live right next to Pizza Hut and that’s usually the convenient place to order from. Plus all the football games playing and the .50 promotion I gave it a shot until I found these long stands of hair in the pizza. So I called and spoke to Karen the supervisor that was unapologetic and truthfully could careless. Her concerned seemed more focus on answering the phones. She did what most people would and offered me a refund and credit or new pizza. I’ll never order from that place again.
Tony H.
Évaluation du lieu : 1 Las Vegas, NV
First time ordering from PJ’s. Price and delivery time were decent. Pizza was not sliced all the way, so we had to tear the slices apart. We also ordered plain wings with Buffalo sauce on the side. They sent ranch. Our first time was also our last.
Karyn K.
Évaluation du lieu : 5 Prudhoe Bay, AK
We are new to the neighborhood, busy unpacking our new house and not in the mood to cook. We placed our order online, but noticed that since our house was so new the exact location was not correct. I contacted the store right away to inform them of this. There was some miscommunication at first. We were originally told that if our address was not pulling up that they would not deliver to us. When I asked to speak to the Manger, Terri got on the phone to make things right. She took down the directions and had the pizza out to us in no time. The Driver/Deliver Gentleman was very professional and apologetic about the original miscommunication. I would recommend this papa johns location and would order from them again. Thanks! 12⁄05 — I ordered online for take out. The guy at the front was very nice and was able to get my coupon to work.
Tom S.
Évaluation du lieu : 1 Southwest, Las Vegas, NV
Absolutely then worst pizza I’ve ever eaten. Even gave them a second chance several months later. Just as bad. When I emailed the corporate office, they promised to have someone call me. Never happened.
Daisy D.
Évaluation du lieu : 3 Southwest, Las Vegas, NV
Ordered online, wanted the 2lg for $ 7.77 special… It rang up $ 5.24, so I wanted to call and make sure both pizzas were on the order. I waited on hold 20MINUTES!!! I swear when I finally gave up holding on the phone the delivery guy was at my door 5min later… So, they are fast, both pizzas were there, and pizza was good(hence the 3 stars) but honestly I think they field phone orders hoping people will just hang up. Hopefully the manager of this store is aware… With keeping people 20min on hold you’re definitely losing $$.
Lily B.
Évaluation du lieu : 1 Las Vegas, NV
I wanted a menu here, So just dropped in, but unfortunately they gave me a menu insolently. And unpleasant look that the staff of the old woman seemed to get angry. It was disregard even if I said thank you. I was made feel very unpleasant by her. It was just an imperious manner. I thought did I do something wrong with them?! Unfortunately, I definitely won’t order a pizza here.
Maggie G.
Évaluation du lieu : 5 Las Vegas, NV
Im giving this location 4 stars over customer service i received from Andrew. I often order from the app but this time the app messed up my order and did not show some of my order that was paid for when submitted. I called the customer service line that was completely useless. Andrew not only went over and beyond to fix the issue, he also made sure that it was all there.
Chris R.
Évaluation du lieu : 4 Las Vegas, NV
Usually order online for delivery(and occasionally pickup) about 1−2x a month. Never had a real issue. Orders are correct and arrive in a reasonable amount of time(usually a lot before the estimated arrival time. I feel that I tip a fair amount, so perhaps that has something to do with it). It’s a bit surprising to read other reviews complaining about incorrect orders, late delivery times, etc. One time I placed an order for delivery, only to find that a family member already brought home some pizza, so I called the store to cancel my order and the staff member was professional and was able to cancel my order with no issues. I always use one of their special offers/coupons when ordering online. Love their thin crust and the special seasoning(even though it’s probably all sodium).
Matt W.
Évaluation du lieu : 1 Las Vegas, NV
What a disappointment… I have loved Papa John’s pizza for years and always made them my «go to» pizza place. When I moved to this side of town I was ecstatic to find out that there was a location within a couple of miles from me. Unfortunately, the last few experiences I’ve had have been less than pleasant and after this last I will not be ordering from Papa John’s again. The reason I am displeased with their service is due to my last three deliveries from them… yes…THREE times my delivery has been incorrect. The first time my pizza was delivered with the wrong toppings. I had ordered bacon and instead received sausage. That night I had people over, however, so trying to get a replacement just wasn’t worth the hassle. The last two times I ordered delivery I asked for Chicago cut(cut into squares instead of traditional) and both times were not cut as such. Now, this seems like a very small thing to be upset over but at the end of the day, it is something I ordered and didn’t get it as such. After the second time of it happening I called them about it and was told I’d be compensated with a free pizza coupon but have yet to see anything arrive. Being someone that works in customer service, I hate when customers only write reviews or offer feedback when it’s only a result of bad customer service(I always fill out surveys and offer positive feedback when I have a great experience somewhere) but unfortunately this Papa John’s location has not made me feel like a valued customer and this is one of those times that my feedback is coming off a negative experience.
Garren J.
Évaluation du lieu : 1 Las Vegas, NV
Bloody lackwits. Have messed up every single order I have ever placed through this particular location. Expect a very long wait for your delivery order, or they may botch it entirely and Rekey it as a pickup. Every time I have gone inside to pick up an order, staff are angry at one another, rolling eyes, and the atmosphere is chaotic and occasionally abusive. 1⁄5 stars, turdfest.
Andrew B.
Évaluation du lieu : 1 Las Vegas, NV
We ordered delivery online at 10p. At midnight we attempted to contact Papa Johns to find out what was taking so long. The phone rang unanswered for 3 minutes the first time and then I called back and let it ring for 5 minutes straight, again without answer. The pizza finally arrived at 1210 and it was cold. The delivery driver claimed that the manager/owner sends everyone home at 8 leaving the restaurant understaffed. Completely disappointed and I will never order from here again. If yell have the option for negative stars, this place would get them!
Amy Q.
Évaluation du lieu : 1 Las Vegas, NV
I seriously wish I would have read the reviews before even considering this place. Obviously this location has major issues! Last night I ordered pizza at 8:51pm and called at 9:35pm because my order still had not been delivered. The guy that answered needs to improve his phone etiquette, he sounded like a complete idiot. When I called he said it would be on the way in 10 more minutes and that they had a 90 minute wait time! He even went ahead to tell me that it stated it online, & when I checked the wait time said 65 – 75 min not 90 minutes! Regardless of how long it would take, both of those wait times are ABSOLUTELYRIDICULOUS. I called back and canceled my order. I ended up calling Domino’s and within 10 min they were already on their way to deliver my pizza. I will never order pizza from this location again.
John G.
Évaluation du lieu : 5 Las Vegas, NV
I ordered a couple of pies from this location for pick up. I was a little reluctant after reading the customer service reviews… But soon as I walked in I felt welcome. They had all the employees in the back shouting out welcome, and wishing me farewell when I was departing. Service was prompt and the gentleman helping me was very nice and polite. You can tell that they have probably read these reviews and are trying to up their game. Oh, and of course the pizza was delicious! Thanks, papa johns crew on Cimarron! Keep up the good work!
Avigail W.
Évaluation du lieu : 1 Southwest, Las Vegas, NV
i tried calling in an order here a week ago. However, nobody bothers to answer the phone regardless how many times i called. I keep thinking, its too this place to be closed. So i decided to drive down there and see why they dont answer the phone since its only 2 mins away from me. Let me say that there were 5 aholes working at that time. I tried calling again while watching them. & in my disbelieve one of the ahole just looked at the phone and let it rang. Hahhaa… this place is a disgrace!!! If i could give this zero out of five stars. I would!!!
Rich M.
Évaluation du lieu : 1 Las Vegas, NV
Do not order from this location on Christmas. It looks like the driver sat on the pizza before delivering to us. What a shame. I even gave a 30% tip up front.
Alex J.
Évaluation du lieu : 1 Las Vegas, NV
The first and last time I order pizza from these clowns again!!! Order took 40 mins more than stated and when the illegal alien showed up, it looked as if someone sat on the box of pizza. Needless to say it was all F’d up! Smashed! Wtf? I had to scrape toppings off the box! I can’t express this enough! DONOTORDERPIZZAFROMTHISPLACE! You’ve been warned.
Oscar L.
Évaluation du lieu : 1 Las Vegas, NV
This review is not for the establishment, it’s for the individual who represented the establishment at the time, Jose. I’ve always had a wonderful experience whenever I call this place. We’ve been ordering our pizza over the phone at this location for months now at least once a week. We never spend under 30 dollars. But today I spoke to Jose using the same phone I always use, but Jose asked me to repeat myself every 2nd word. Now I don’t mind repeating myself, it’s the way he asked and his tone of voice from when he picked up to when he hung up. He sounded like he didn’t want to be there and he also didn’t really care if he got my order right, which is why I asked him to repeat it. He also sounded irritated because he couldn’t hear me. I’ve always had a great experience when I order here, I think some of the staff even know me by my voice an my favorite line«extra cheese, don’t be shy.» But Jose today was just rude and not listening to what I said at all. I think a customer service and phone etiquette training from one of the other employees would really help out so people who are new to this establishment aren’t frustrated with an employee who lacks the simple fundamentals of customer service. Just some feedback! Most of you guys are great :)
Brian P.
Évaluation du lieu : 3 Las Vegas, NV
Ordered my pizza online and then showed up 20 min later to see if it was ready and was told that it would be another 5 min, so I paid and then sat down to wait. Then a rush of people came in and the phones started ringing off the hook. The 5 min I was told to wait became more like 15 min and my pizza was sitting on the rack and I still had to wait because the cashier at the front was tied up with multiple phone calls and customers at the register. Apparently this location only has 1 person that’s allowed to hand out carryout orders? Can nobody else step in and help when there is a packed room of customers? There were plenty of employees and all of them were either making food, on the phone or standing around while continuously teling the cashier that she had customers waiting. When I finally got my pizzas everything was made correctly and tasted delicious, especially because we were starving! If you order from here when it’s super busy it’s definitely faster and less of a hassle to have it delivered.