Pizza Hut

0 stars for this store due to the management. As a former employee of this store I can say the manager, Shelly P., is the worst manager in existence. Not only does she treat her employees like crap, she also yells at them in front of the other employees and customers. She gives the delivery drivers the orders to be delivered late and so of course the customers are going to be upset and not tip, then literally screams at them when they get back to the store. Also as someone who worked with her every morning I have never seen her wash her hands after handling money and goes and then she touches food. Most of the other employees there are good workers but the manager is the WORST! I will never order from this location, EVER! Even if it was free.

Very poor service. Called in my
Order at 7:15p after taking my order the lady said my order would be here by 8:05p. 8:25p my
Son came to and complained so I decided to call and check on my order. The lady said the wait for delivery was two hours. If communication was a priority maybe that should of been told and I would of just picked up in order instead. Then she comes back on the phone and said my
Order left the store twenty minutes ago and should be there soon. Well another 25
Mins passed and I called them again. She asked a manager about my situation and came back telling me we will give you %20 off. Pizza Hut keep your $ 2.50 please obviously
You need too train your employees or hire better ones. Then she said it will be 30 more minutes then she put me on hold and said the driver left with my order. It is now 8:50p let’s see what time it actually gets here. Sorry but I hate when people bullshit, and sugar coat stuff. just tell the truth it’s much better that way.

Here is a tip for ordering your pizza online from pizza hut… DONT! Go some place else, anywhere else! I ordered my pizza at 9am to be delivered at 11. I get that it’s only an estimate but my pizza arrived at 11:45 as I was leaving to take my kid to school! Beyond annoyed! When I called in to find out where my pizza was I was on hold over 10 mins to speak with a live rep, then they hung up, I called again was again on hold forever, when the girl finally answered she said my pizza left at 1105. …it arrived COLD at my house at 1145! This is why I never order from pizza hut. So many better options out there

My boyfriend ordered a pizza for delivery 50 minutes ago. Pizza never arrived. He called to confirm and find out what was going on. They told him that the delivery drivers car was stolen. They asked multiple times if he wanted to cancel. He asked why no one called to let him know that the driver would not be delivering and the employee said «his phone was in his car» ok… I guess no one in the store knows how to pick up a phone?! Anyway, I ended up driving here to pick up instead of waiting for another delivery driver. Ive been here 20 min and the phone has been ringing non stop. I would avoid this place!!! Nothing but problems almost every time we order.

I’m not sure if it’s because the management has changed at this location or if I just have good luck, but my order was perfect. I ordered online for delivery, and I received an email shortly after confirming the details of the pizzas as well as a delivery time. I was honestly doubting my choice with ordering from this store due to so many negative reviews, but I hope mine will change someone’s mind. I received both pizzas in 25 minutes, and they were hot. Hut estimated 30 minutes. Tasted the way they looked, which is a bonus.

Ordered the pizza one and a half hours before the pickup and it was not ready for another 45 minutes. Manager needs a lot more training.

This is the worst location I have ever dealt with. The last 2 times our orders were completely messed up and when you try to call back the phone rings forever or is busy. Don’t bother with this one.

I am still reeling over the fact that my pizza was delivered 10 mins late and cold. And they did not offer any coupons or discounts for delivering it late. Luckily, I do not mind cold pizza, but my better half does. Come on PH… you can do better!

If there was an option for zero stars, I would have picked that. Ordered a pizza and breadsticks online… pick up time said 12:03pm. I arrived just about that time, order was not ready, I was told just a few more minutes. At 12:25pm (22 min after my promised pick up time) I was given a half cooked pizza with about 6lbs of cheese on it. I ordered a pizza with light/​easy cheese mind you. The breadsticks (I have a picture) were so nasty looking and when I asked what was that sauce all over the breadsticks I was told it was butter. Well, the breadsticks were so old and cold… the butter didnt melt. Sadie (the manager on duty) showed ZERO compassion or empathy and never offered a solution to the problem… just asked if I wanted a refund. No offer to remake the order and have it delivered or even apologize. Nothing. Just take it or leave it buddy.
While I was there, the phone never stopped ringing because nobody working there would answer the phone. A few other people showed up to pick up orders and left without their orders too because they didnt want to wait another 15−20min on top of their promised pick up time.
Its sad that in a town built on the service industry there is very little quality service to be had. This Pizza Hut is no exception. Just stay away.

I cannot believe how horrible their service is. You can’t get through and when you do they put you on hold again!!! It’s so irritating. This is not the first time but enough is a enough!!! I will never call them or get pizza from there again. Papa johns it is!!! 0 STARS

Order is not ready at the promise times. Took an additional 20 minutes. Phone rang nonstop during pick up at the store. No one answered it. Staff did not apologize for the delay in the food. Take your business elsewhere.
The food is decent for the price, if you take advantage of the online coupons. I listened to a person place an order and the employee not give them a deal package because the person did not ask for it. Bad customer service

LONG WAIT TIME. No one answers their phone at this location. Food arrived 40 minutes after the 1 hour quote time (1 HR 40 minute wait) and was COLD. No apology. No call to let us know it was going to be late. I was disconnected twice on 2 separate tries to get through on their phones to find out where our food was and still was not able to connect after waiting for over 25 minutes on the phone. VERY POOR EXPERIENCE. I DO NOT recommend this location.

After a long day of errands, my fiancé and I wanted an easy meal so we ordered for delivery. The wait said an hour and eight minutes. An hour and a half later, I called and was told that my order had left not too long ago. Great… we live 5 minutes down the road so maybe it’ll be here any minute now. Another twenty minutes later, the pizza, pasta, and breadsticks come and they were cold. Not just warm, but cold. We ended up having to heat the food up on the microwave. I was less than pleased with this experience.

This place gave me food poisoning on new years eve. Seriously screwed up everything. I ordered about 11a.m. or so by 8:30pm I was sick as a dog. I didn’t eat anything else that day hadn’t even drank any alcohol. I got the pretzel crust mushroom and jalapeño pizza dinner box. Ridiculous, they need to make sure the food is consumable, I’ll never eat from Pizza Hut again.

Ordered 2 pizzas, breadsticks and cookie desert… After 1 hour and 45 min of waiting for my food I called to check up on it and was told they were backed up. When I asked to speak with the manager, I was told she (Shelly) was too busy to come to the phone. Completely unacceptable. Poor poor customer service. They offered me a $ 20 credit on my next order… Lol save the credit because I won’t ever be ordering from here again. Ever.

The thin crust pizza is always good and is always what we get but never try the Serracha chicken. After eating a bite of it it burns your mouth so much that you spend the next three hours in agony. Whoever is in the kitchen making the sauce needs to reformulate. Because we eat level 10 Thai food at least three times a week. And this stuff ruined our whole dinner. Had to throw the chicken away.

Epic fail after epic fail. Make sure you turn on your oven to reheat your food. Waited 20 minutes past the ready time for food. Watched an employee set it on the counter and walk away, leaving it for 10 minutes. I guess they need it to cool before giving it to you.
These issues have been going on since we moved to the area a little over a year ago.
I order $ 150-​$ 200 of pizza from pizza hut every month for work and home. The pizza hut near my office is great so im not sure why these guys have issues. Maybe they have no internal audit procedures.
Not recommended. Will not use this location again.

I receive my confirmation email as I always do and it gives me the time my delivery should arrive. Granted I always give them wiggle room. I live maybe 2 miles from this location and only getting a phone call from pizza hut 45 minutes after my food was expected to arrive is a far stretch. Then to call back with no answer I decided to call their store to be waiting on hold for 15 min & getting disconnected and the second time finally getting through after another 15 min.
The guy on the phone said «oh, yeah we’re a little backed up now». So they sent me my food for free. It has now been 2 hours after my original delivery time and I still have nothing. Not even a phone call. The reason I ordered delivery is because I have no transportation, now I have no food. I’m so upset & starving. I have never experienced this kind of unprofessional treatment. Oh now my food arrives, cold, wings are not crispy and the bread sticks literally were cold and nothing like they are supposed to be. Horrible quality.

Pizza Hut has always been one of my favorite pizza places since I was a kid so I have to stay loyal to my past lol but my number one fav is Numero Uno, I always have to go back to Pasadena to get my Numero Uno fix, but in the meantime it’s Pizza Hut, sigh… but its all good. They are fast and I have never had any issues with my pizza at the location I go to which is on blue diamond/​cimmirron .
I know there are other good pizza places out there you all say but seriously I really like the taste of the pizza dough. So far so good with this location so I am sticking with what I know lol. Happy eating xoxoxo

The past few months this place was on its game but after last nights order I see they are back to their bad habits which drove us away. Example green pepper for the whole pizza and only one, let me repeat that, One green pepper was on the pizza. Wanted a pineapple Hawaiian pizza out of pineapple so had to settle for a build your own and they could not do it correctly. Yes I am back to that one and very lonely green peeper but there were other members just as lonely, take Mr. Ham three slices had a piece of Mr Ham but that was it. Pepperoni did you ask? Why yes he was invited but only made a brief appearance on one and a half slices. I say one and a half cause they cut him down the middle leaving half with his brother and the other half all by himself.
Hope they get their act back together cause for a few months they were rocking and a smoking the other pizza guys.