Puppy Love

Best dog groomers ever, they were priced very well, & spoiled our dog, even gave him 2 bags of treats, he looked and smelled amazing when I picked him up. Very good customer service, I recommend this place very much, you won’t regret it

I just moved to this area of town and was looking for a place to take my baby Diesel. I found Puppy Love they did an excellent job. Exactly what I had asked for., When I picked him up, he was spunky, happy and not traumatized. I could tell they treated him with care and spoiled him with puppy love.
I would highly recommend this place. Gina

Great place. I always bring my dog here, and he always comes out great and happy. Employees are super nice, and they groomed him exactly the way I asked.

The first time I took my dog here they did an amazing job and they groomed him perfectly to my specifications. It has been about a year since I have come back to this place but when I brought him back in today there were new people but they lady said she was from Beverly Hills and she was a professional and she could do everything I specified. I was charged $ 55 which was $ 10 extra for «matting» when my dog had one knot in his tail that I couldn’t brush out. I was under the impression that my dog was going to be bathed and groomed and I was going to pick him up looking clean, smelling nice, and have the haircut I asked for. I have taken my dog to a lot of groomers and they have never once complained that he wouldn’t sit still or they couldn’t finish cutting him because of any issue. This lady was full of excuses and didn’t even finish my dog or bathe him. I paid her $ 60 for a job I could have done myself. His cut is choppy and uneven, she messed up his ears, and didn’t even get the knot out of his tail. I can tell my poor dog didn’t have the best experience there either as he was not his usual happy self after getting groomed he seemed a bit scared and wanted to get out of there asap. I would highly recommend staying very far away from this place I hope they run out of business they are taking advantage of people and ripping customers off. I am hugely disappointed that I paid for a terrible and unprofessional job that was not done correctly. I wish I could get a full refund from this place. DO NOT TAKE YOUR DOG HERE!

If I could give zero stars I would. ZERO!
The OLDER women behind the counter that’s so called trying to make this guys business better is not by all means. She puts up a HUGE front like she’s this wonderful business lady from Beverly HILLS…
She not.
If anything she’s making his business 10x worse!
I Took my GF’s dog lambie here on November 21 2015. Dropped him off at 9:30am and was told To come back at 3pm.
Like I said before This lady was blabbering about how she’s from Beverly Hills this that and the other, how she’s had many locations in Beverly Hills and Las Vegas, showing me how she does things and so forth.
Sounded more like she was trying to push puppy loves customer’s out and on their way to her store fronts and locAtions.
Shady…
We brought LAMBIE here because we had brought him here last year and who ever cut him did an amazing job! PERFECT. We were expecting the same job but were greeted upon arrival with nothing but EXCUSES. A TRUCK LOAD OF EXCUSES. Even a voice mail. This is very unacceptable! Very unprofessional at that.
Upon further inspection this lady didn’t even bath my GF’s dog… He still had a matted tail and she CHARGED us $ 10 extra for matting… Like WHAT THE HELL?!
COME ON!!!
I feel bad for the actual owner because this lady is supposed to be promoting more business, better business at that and she seriously just made this guy LOOSE another customer…
Not to mention she said something about if you refer 3 dogs you’ll get your next visit free… LOLOLOL why would I recommend ANYONE to this place.
That older women is a joke… That one SO CALLED BEVERLY HILLS BUSINESS WOMEN… I would never recommend this place ever to anyone.
Save your money and most important your dogs safety and mental well being. Who knows what this older women is doing when we’re not there.
SAVE YOUR MONEY AND GO SOME WHERE ELSE… Even fucking petco. And I hate not supporting mom and pop shops but with customer service like this it’s just not right.

Since new owners took over my dogs suffered with long wait times in cages and after numerous directions on how I want my girls groomed they continuously failed to do so. It’s all about getting as many dogs in there as possible seven days a week. I went to Vicki the previous owner for 13 years and since she sold her business the name Puppy Love as far as I am concerned is dead to me.

The previous owners were great! What happened to this place is disastrous. Second time I came back and I regret it even more now. I explained to the lady not to touch the ears and tail of my Pekingese dog, I get her back all chopped up! Ears completely gone in addition the cut is all choppy. Not professional groomer. Also they only take cash which is very strange! The cut was $ 45 my mom gave them 60 and the lady said she had no change… I hate being hustled! As a business that takes cash only I highly doubt you don’t have $ 10. If I was picking up my dog I would leave no tip. Never bringing my dog back again. I really don’t think the groomer knows what the hell she is doing. Please don’t bring your pets here…

This is not the Puppy Love which earned high marks. That owner sold to this scoundrel. I took my dog there for grooming and they kept stalling on when I could pick her up. Many hours later, I picked her up shivering and whining. She had never done that before. When I got home, I noticed that they had cut her. They kept her all that time because they knew they had done damage to her.
If you value your pet, do not go near this place.

I called after dropping my dog 3.5 hours ago. Employee Kimmy on the phone was extremely rude, I don’t mind waiting few more hours, but try not to talk to your customers in such a rude manner!!! The owner and the receptionist were very nice, I was even asking to have membership with them, I would never come back here again as long as Kimmy is there.

i bought a groupon for the puppy package and called ahead to make an appointment, although they told me they had already discontinued the groupon they were still able to accommodate me :)
the puppy package basically came with nails trim, ears cleaning, anal glands, wash and a trim.
the place is a small hole in the wall shop located on spring mountain and decatur, but the people were so kind! the service was prompt and professional. my shihtzu came back happy and clean.

I have taken a couple of my dogs to this groomer for many years. Decent price, decent job and good location for me but I have to say that the new owners have really stepped it up. Our dog Kirby got the best cut EVER last week when he was there. I have always been satisfied but I feel like more attention to detail was taken and he looks just adorable. Will continue to trust them with our very special family member.

First saw their Groupon and seemed like a great price so I called and made an appointment. When I called, he said there were openings at specific times so I picked one that worked for our schedule and took my little guy there. I understand that it being the first time there, it might take a little longer. But when I arrived at my appointment time, the guy up front was like we’ll call you when he’s done. I asked about how long, and his response was well definitely by the time we close at 5! I brought my little guy in at 10AM! He said there were several dogs in front of mine and it would be awhile. I understand this is how some grooming places work but to my understanding I had an appointment. I let them know i couldnt keep him there that long and that does not work they said they’d skip dogs and probably finish by 1. So just be aware that if you make an appointment its not necessarily the time they will groom them. I didn’t want to leave him there the whole day! And when we were discussing the cut I told them I wanted him cut short since he gets shaggy and it was getting warm out. When I picked him up it didn’t look like they cut anything! I didn’t say anyhing because I made a little bit of a stink about the wait and I couldn’t wait longer for him to redo it. He smelled good and his nails were clipped so I took that for costing $ 33.The man grooming in the back commented on my dog and he seemed very nice, the younger guy up front was, well I wouldn’t say rude, but when talking to him he was only looking at his iPad and that seemed a little strange considering I was trying to talk to him. Next time I’ll just pay the extra and take my guy somewhere else. Thanks.

Bought a Groupon thinking I would get what I paid for, a discounted grooming. Man was I shocked when I picked up our two Australian Shepard’s. What a beautiful job puppy love did on our girls. Maggie nick named bear for her size and thick hair has never looked so good. I highly recommend puppy love groomers and put there level of expertise up against all groomers in this town. Thank you and look forward to their next appointment.

My poor little Maltipoo has been through a lot lately and hasn’t been groomed because of health issues. My poor pup was very matted and Anthony at Puppy Love did a wonderful job without having to completely shave her.
I purchased a Groupon and will definitely go back for future grooms.
The staff was very friendly and the wait time was perfect. Once I arrived my baby was waiting for me and not as jittery as usual.

I purchased a Groupon deal for this groomer, they sold out of the small dog size deal and instead I purchased a medium size, thinking it wouldn’t make a difference. I call to double check if it’s ok to use this groupon to get my dog groomed when they tell me that they cannot honor it because of the fact that my dog is small and the groupon says it’s for a medium-​size dog. In my opinion it should not matter if I paid a little extra for medium-​size groom when my dog is actually a small dog, I am very upset that I was not able to use this coupon because they made a big deal about it! I will make sure to let my contacts know to avoid this company and to go elsewhere because it doesn’t make any sense as to why they wouldn’t want to make money doing a small dog groom and me paying for a medium size groom price. It’s very disappointing that they won’t be getting any money from me!

I have taken snow to many groomers and all were ok until this groomer she came out explained and went over what I wanted told me how long it was going to take she was very nice the person at the front was also very nice (maybe the owner?)and answered all my questions I believe this to be our best overall grooming experience the cut came out even better then we talked about and for the price we will be back for sure