Ent Associates of Greater Kansas City PA

I see Dr. Cowan at the Lakewood office for sinus issues. I had surgery with Dr. Covington in 2010, had temporary relief, but was back for a CT and check up in 2015. I had surgery scheduled w Dr. Covington and something came up the week before. The staff handled it quickly and effectively & got me in with Dr. Cowan. I’m SO glad they did. He’s professional, knowledgable, caring, and has great bedside manner. Not only did I have a great surgery with him but he ordered labs and allergy testing to ensure old problems don’t resurface. I HIGHLY recommend Dr. Cowan

So… I have experienced similar issues to the other people on here who have written reviews. First off let me say my Doctor, Kelvin walls, is not bad at all; I do like his service. With that being said ENT Associates of Greater Kansas City needs to get their stuff together. They are very UNPROFESSIONAL, UNORGANIZED, AND HAVE THE TIMING OF A HIGH SCHOOL STONER. I KID YOU NOT. I am not a happy camper with this organization. Here’s my story… I was going to be late by about 10 – 15 minutes for my original appointment due to issues leaving work. When I called and spoke with them to try and push back my appointment by 15 minutes (or really any available time) they told me they could not do that because it would hold up the rest of the appointments and I would have to reschedule for the next available appointment which was a WEEK LATER. Fine, I understand timeliness is important and I was glad AT THAT TIME that they actually cared about that. So, I come in for my next appointment and guess what? About 45 minutes after my scheduled appointment; I’m finally called back to the room to see the doctor. DURING THIS TIME THAT I’M WAITING TO BE SEEN, WELL AFTER MY SCHEDULE APPOINTMENT, PEOPLE ARE COMING IN AFTER ME AND BEING CALLED BACK BEFORE ME. Hmmm, so if I’m going to be 10 – 15 minutes late I have to be rescheduled for a week later but when I’m here on time for my appointment I have to sit there for 45 minutes before I’m even seen, while other people show up late and then are still seen. Very nice work ENT associates of greater KC! Very classy and professional! What a joke… Then during my appointment we discuss the surgery that I have to have done and FMLA paperwork that needs to be filled out for my job due to the fact that I will be missing work to recover from the surgery. AT NO TIME DURING THIS CONVERSATION DID THEY SAY THEY WERE GOING TO CHARGE ME $ 20 TO FILL OUT FMLA PAPER WORK (which takes them all of 5 minutes to complete). CONVENIENTLY FOR THEM THEY DIDN’T TELL ME THIS UNTIL AFTER MY SURGERY WHEN I CALLED THEM TO GET IT FILLED OUT. I had nowhere else to turn to, so I had no choice but to pay it! I had figured the THOUSANDS OF DOLLARS they were receiving for my surgery between my co-​pay and the insurance company would be more than enough money for them to take 5 minutes of their time to fill in the blanks on a couple pages of FMLA paperwork. After all they wasted over 45 minutes of my time by not being on time with their own scheduled appointments. I guess that doesn’t matter to them though. My surgery that I was scheduled for didn’t take place until about 5 HOURS after my scheduled time. I LITERALLY LAID IN A BED WITH AN IV STUCK IN MY ARM FOR SO LONG THAT THEY HAD TO SWITCH IT OUT FOR A NEW ONE BEFORE ROLLING ME BACK TO SURGERY. Now from what they told me, there were complications with the first surgery which is why mine was pushed back for hours upon hours. Fine, I understand things happen and my heart goes out to that person with the complications. I hope they are doing well. With all that being said though I really find it hard to believe after both of these experiences of my own personal time being wasted; they can’t waive a $ 20 paperwork fee that they never even told me about to begin with! On top of all this stuff, even after paying $ 20 that I was never even told about, my paper work hasn’t even been received by my work yet. Even though it is 2014 and email has been around longer than I have been alive, the only way to get it to them is for me to take more of my time and drive back to their office and drop it off or fax it to them. What a joke. I faxed the document to them, waited days, no response. Finally I drive back to their office and drop it off in person. They say they never received the fax (again what a joke). When I hand them the paper work I said twice, «This has to be sent in by 7÷17÷14.» They said no problem we’ll move you to the top of the priority list. A couple days goes by, my work hasn’t received the paper work so I call them YET AGAIN to find out what in the world is going on. They say, «Oh, we didn’t know what days you needed marked on the paperwork. We called you and left a voice mail. (Complete BS) I checked both my work and personal phone. No missed call from them on either one, let alone a voice mail. So, I give them the dates and they say, «The lady that does the paperwork is gone for the night.» This was on the 16^th. I talked to the manager up there named GABE (Gabriel) and reminded him that it HAS TO BE SUBMITTED BY THE 17^th and TODAY IS THE 16^th!!! He again said no problem we’ll move you to the top of our priority list and make sure it’s sent in tomorrow for you. GREAT… Thanks buddy. Today is now the 19^th and MY WORK STILL HAS NOT RECEIVED MY PAPER WORK!!! THIS IS THE BIGGEST JOKE OF A COMPANY EVER. AFTER WASTING ALL OF MY TIME, LITERALLY HOURS THEY STILL WON’T BUDGE ON $ 20 PAPERWORK FEE THAT THEY NEVER TOLD ME ABOUT TO BEGIN WITH!

I chose Dr Douglas Cowan at this office after reading reviews on another site. He did an outstanding job of dealing with my severe nosebleeds. He was thoughtful, patient, and professional. It was necessary to initiate a nosebleed before cauterization; I was in the chair more than 3 hours. Still, in spite of some equipment that didn’t work, Dr Cowan did an excellent job. His assistants were also thoughtful and professional. So, why, only 4 stars? (Dr Cowan deserves 5.) The equipment left something to be desired. The women at the front desk IMHO seemed not to take their job as seriously as the medical staff. They seemed somewhat preoccupied and cool – or maybe I am spoiled at the front office care I am accustomed to at my primary care doctor’s office. In any case, I would recommend Dr Cowan and ENT Associates.

Wow, talk about running an unethical business practice. We were told while making an appointment on the phone that the service for uninsured patients would be $ 100, and any additional fees, if any, will be applied at the time of service. However, after the service was rendered, our bill came out to be $ 180 with a discount. Apparently, the original office visit fee, which we were under the impression was going to be $ 100 because of what we were told initially, was actually $ 225, but with a «discount» was dropped to $ 180. We don’t know what the additional fees were and it was never explained.
Regardless, if we were told beforehand that the fee is actually $ 225 and not $ 100 with additional *hidden* fees, then we would have been better prepared. That is highly misleading and is a poor reflection on a ‘professional establishment.’

This place is unorganized and rude to patients. I was told 3 days before surgery that I was scheduled, that is after calling repeatedly requesting the information they told they’d send me in the mail. Then I’m told to have my work fax them the fmla papwrwork. I do but theni receive a call less than 24 before surgery saying they won’t fill out the form until I pay $ 20. Why didn’t they tell me that when I talked to them to begin with? I’m not supposed to have anything but tylenol 10 days before the surgery. But I found out about the surgery 3 days before so I know I didn’t do that right. Then a lady from the office calls and argues with me about how she mailed the info. Seriously? There’s Christmas and new year’s lady. Call your patient and let them know what’s going on. Make sure they got your info. And first and foremost do not argue with your patient about if they got the info. I think they’d know best. I’ve been sick over 2 months now. I want to get this procedure done. But the incompetent staff definitely had me reconsidering. The only reason I didn’t cancel is because I’m so miserable and tired of being sick. I highly recommend finding somewhere else to go other than this office. Go with an office that will treat you sensitively and respectfully. These people don’t care about anyone. Only about getting their money!

We were referred to Dr. Andrew Pavlovich for our daughter after she was getting a sore throat every month. He was an amazing doctor. He was very friendly and definitely knew what he was talking about. He made a diagnosis quickly and recommended we have our daughters tonsils removed (which she will this summer). He was very kind and sensitive when explaining the procedures to our daughter, as it can all seem very scary for a six year old girl. (And hooray! Now that she won’t be sick every month, we can kiss her pediatrician bye bye!) the waiting room was clean and tidy. There was a short wait, but nothing unusual. I would definitely recommend Dr. Pavlovich to anyone having ear, nose, and throat issues.

In my personal opinion:
My appointment was at about 2:50. I was told to get there at 2:20 to fill out paper work… fine. I get there and the paper work is only 4 pages. WHY do I need to arrive THIRTY minutes early to fill out FOUR pages of paper work. How disrespectful of my time… but whatever. even though the questions repeated themselves (please get the stickers to put at the top of the page so I don’t have to write my name and birthday OVER AND OVER… but whatever I went with it. So then they are still about 15 minutes late calling me back… Good thing I got there THIRTY MINUTES early (sarcasm). Then the doctor was even later. I mean this guy is an ENT. Seriously… figure out your schedule and stop double booking people. Well the appointment was for my 14 month old daughter who was pretty upset at this point.
Dr. Ellis came in… I feel like he was rude and condescending. He reviewed her for a few minutes then tried to argue about her diagnosis that was outside of his field. He didn’t seem to want to answer my questions. I ended up walking out because I personally felt like he was incompetent. I wouldn’t trust him to wipe my dogs’ nose. I feel like he blew off symptoms I was telling him about my daughter and I feel like he made comments about her situation without having the information to make the comments he made. I didn’t feel comfortable with him treating my child. I have a degree in Biochemistry yet I feel like he talked down to me.
I will not be back.
Why two stars then… His staff was really nice.