Factory Direct Appliance

Stopped by here because we are building a house. We were looking at the high end ranges, Thermador and Wolf. Their show room was excellent. They had a lot of top end appliances to get your hands on. At this price point, I want to see, feel, and touch. Some ranges were live so we could see how they work. Their sales person was very knowledgeable and very helpful. He was friendly and very easy to talk to. This made the showroom much more conducive to learning and shopping. He provided printouts of the model comparisons we were shopping for. Prices are fair.
The only kicker is they don’t provide delivery to our location. That’s a game changer. These ranges weigh about 450lbs and up.

My Husband and I remodeled our kitchen, and brought all our appliances from Factory Direct. Any minor issues we had with the appliances Factory Direct took care of immediately.
We did take a extented warranty on our Paykel dishwasher because of the repair reviews. I am glad we did, because we had many repairs.
Factory Direct Service Department did the repairs on the Paykel Dishwasher. Because of all the repairs, Factory Direct Service Department contacted the Paykel District Rep without my knowledge. The District Manager contacted me directly about the many issues. I decided not to exchange for another Paykel Dishwasher, and Paykel reimbursed Factory Direct for their cost. Factory Direct reimbursed us within a month for the amount we paid 4 years ago for the dishwasher without a problem.
The customer service and service department is why I would buy from this location again. I have never experienced this kind of customer service from both departments.
In addition, Our sales person was Daphne Briar. I would highly recommend her. She listened to our needs and never pushed one appliance over another. Any questions or concerns Daphne took care of it immediately.
Doreen