Whataburger

So I had to go up to this location 3 times because they could not get my order right BUT Trish the manager was pretty understanding and reimbursed our ticket plus gave us exceptional customer service. I am not happy having to drive up there three times to get a correct order because of the stupidity of the employees but am very thankful for the management that stepped in and took care of us.

this location is terrrible. after 11 it takes forever. and they totally forgot my food when me and my wife just went through.

I have been coming here for a very long time. There is no place better than Whataburger. The best thing is the service and those incredible biscuits. With people like Theresa and Sam there is never a need to worry about missing out on service. Bravo you are shining examples of great customer service.

This Whataburger is not very good. In all honesty most Whataburgers have food that is pretty much the same. This place had food that was pretty close to the standard expectation of Whataburger but the place had a few aspects that will make me always choose another Whataburger instead of this one.
The good thing was that the fries were well-​salted. The burger was constructed decently but it was cold. All the ketchup tubs were squashed and the Dr Pepper was out of syrup.
The dining area itself was cold with a strong draft of cold air, and this is on a day with a dusting of snow on the ground. Really, this blasting of cold air was pretty miserable. I moved around to several spots but it was all the same.
The layout of dining area is odd: there are several large tables in the middle and long benches lining the outter walls which makes the place feel like everyone is starring right at everyone else. The ordering counter was also a big strange with the fryers directly behind the cashier. It was just a strange layout and didn’t resemble other Whataburgers in the area.
With so many decent Whataburgers in the area, I see no reason why I would ever visit this one again.

really used to like whataburger. this one always gives me undercooked fries. i mean its on a timer! u put it in the fry oil basket. hit the timer. wait till it beeps and remove… soooo why oh why do i CONSTANTLY get raw potato? its frustrating when it has happened more times then i can rememeber. there is a location on 121 in town that i have better luck with. use that one.

Service here is great! That’s because I told the manager that I’m a Unilocaler. He gave me the best table that they had. He made me a personal burger at my request. Only thing I didn’t like about whataburger is that everyone here is a kiss ass. Like damn niggas let me enjoy a fry first before you ask me if I need extra ketchup or spicy ketchup.

The food has been below average here for awhile… not indicative of the chain. i stick to other Whataburgers in the area.

I’ve had the misfortune of giving this awful place my money, and I’m here to warn you against making the same mistake. I assumed that the 15 minute wait when I was the only person in the drive thru was a fluke, but now that I know these people made a combined effort not to serve our police officers, I understand now that these people are pure trash.
Do NOT give this place your business. If you want rotten lettuce and stale buns, then be my guest.
Edit: Since the ignoramus that caused this was fired, maybe things will change! Going from 1 to 3 stars

Not indicative of all whataburgers!!!
Myself and another uniformed Texas Peace Officer, were refused service at this location at about 810pm today Tuesday September 15^th. The person, later to be known as Manager Calvin Brown, told us upon our entry, «We dont serve police officers»… not even in that «I’m messing with you kinda way». He meant it. We hadnt even made it to the counter yet. We asked if he was joking, he staired straight faced and did not respond. We left.
We did not freak out, cuss, break things, threaten, assault anyone, we just left… drove straight to Dairy Queen and enjoyed a quick meal before work.

This is not my favorite Whataburger location. The food is not up to par and often comes out cold. The service doesn’t seem to know what they are doing and has gotten my order confused with others multiple times. The drive through is also very slow. If I’m going to Whataburger, I prefer the one in Highland Village.

Don’t give this place your business unless you want a pube hair on your honey butter chicken biscuit

I simple on and off the freeway between Denton and Dallas, we swing through this one after late UNT games when in need of a quick bite on the way home. We’ve only been through the drive through and they’ve never got our order wrong. What more could you ask for from a Whataburger?

I went through the drive-​thru yesterday for lunch. It was hard to hear the person taking the order and I’m assuming it was hard for her to hear me as I had to repeat myself a couple of times. There was a mix-​up on the drink (was given a tea instead of Fanta) and the second drink came out with drips down the sides. Discouraging to deal with dripping red soda in the car. The burgers weren’t fresh tasting, especially the buns. The fries, however, were perfect which I guess made me happy in the end. I’ll probably go back because I’ve had much better from this location in the past, just hope this was a one-​time fluke.

Bone fragments found in my hamburger broke my tooth. I was hoping you had more fortitude to do the right thing. Look for my rolling billboard advising unsuspected victims of the hazards awaits. Claim No. 30 131 416 468‑0001

Ugh. Whataburger. Maybe I don’t get it because I’m not from Texas. It seems Whataburger serves the same purpose as White Castle up north. Greasy food that only a drunk person could love… and have the same exact regret as they do for the copious amounts of liquor they imbibed.
I’ve not eaten here while drunk, but I have tried this place several times. I seriously tried to like it after moving here; I really, really did. I tried different burgers, fries, chicken strips… None of it was even remotely tasty. To top it off, I always feel sick after eating here.
I’ve sworn off Whataburger, now, and am sticking with Wendy’s or Popeye’s when I absolutely have to eat at fast food.

Came in around 5 in the morning. It was slow and I ordered a burger and was going to do some paperwork while I was waiting. I got caught up in what I was doing and realized that I had not gotten my meal yet. I looked at the manager and He realized I did not have my meal. He immediately kicked into high gear and apologized to me. He wanted to do anything he could to make it right for me. This included upsizing my meal, a free apple pie, and a refund because of their screwup.
I had my new meal in minutes and it was exactly as I had asked for. The burger was cooked well with fresh jalapeños, plenty of bacon (quite possibly extra) and crisp lettuce.
The fries were hot and crisp while not being greasy. This is a change from so many other chains.
I will be back if I am in the area again. The willingness to go so far above and beyond speaks volumes to the management here as we’ll as the integrity of the chain overall.

The food is not bad at all. They all ways get my order right and seem to get it out pretty quick with it being cooked fresh which I appreciate but this location seems to be dirty every time I go in, which is kind of a big deal to me!

Actually across the interstate from what is listed. Delicious food and spectacular service. The burger I had was delicious and the help could not have been more personable. I’m from NC and have never eaten at one of these. I was very pleased with what I had!