AT&T

I was in earlier to day and it was a bit busy. I had a problem with my iPhone that it did not have any service for calling and receiving calls. The girl that helped me was not as knowledgeable on the problem I had. She basically told me my phone needed to be fixed and told me where to go. Or just buy another phone. After I talked to her I felt like she wanted me to buy instead of helping. I went home and went on line to find a better solution than spending more money.
I found the solution to my problem online. Better to go online than go in to a store that wants you to buy another phone.
In my experience and what I know since I have worked in the same type of business. I had an awful experience. The wait time was way too long. And the employee was not very helpful. I had to find my own.

I watched my wife deal with these fools they are not only rude they are pretty dumb when it comes to anything regarding customer service. If they cant upgrade you then service issues are the last thing they understand or are capable of dealing with. Verizon has their problems but at least they don’t act like idiots in the customer service area. Good By AT&T

I had 3 different recent experiences with the Lihue AT&T and let me tell you about them.
First one, I went in to inquire about (not buy) the iPhone 6 when it first came out because eventually I wanted to use my upgrade and get one. Before I could even ask my question, the sales person just looked at me like I was dumb and bothering him. He told me that they’ve sold out, so why am I even asking? I told him that I wasn’t there to buy one, I just wanted to ask some questions about it. He said to come back when they have some in stock. So then I asked him when is the next shipment. He replied, «No clue.» I left the store so irritated!
Second experience was much nicer. I had this other sales person help me and she was really professional and friendly. She upgraded my account and sold me the iPhone 6+ 16gb in a snap. I also wanted to get the 6+ 64gb for my wife, but they were out of stock. She told me that there more coming in and encouraged me to call back and see if the shipment arrived, then she could help me with that purchase. I left the store satisfied.
And finally, my Third experience was on the phone tonight, inquiring if the Lihue Store had received the 6+ 64gb yet. The person on the phone just said, «Nope!». Then silence… So I then asked if they were getting in more shipments or when the next one was supposed to arrive. She said, «Yeah…I have no clue!», then hung up…
This AT&T store is a mixed bag. Sometimes you get good service and sometimes you get terrible service. When you go in, it’s like rolling the dice. And based on the other experiences I had with them before these 3 different experiences, the odds are terrible!

i recently switched to AT&T from verizon.
i was helped by rashell when i originally went in. she was friendly, and made sure all my questions about porting over my existing phone numbers was a breeze.
she also helped me pre-​order the much anticipated iPhone 6 plus.
today, on launch day for the iPhone 6/​6plus, whitney assisted me and made everything smooth and easy for me. after waiting 12 hours for this phone, i was so appreciative for the help i received.
i am so glad i made the switch, not just because the staff here is great, but i know i will be saving some $$ on my monthly bill.
thanks, AT&T for welcoming me!

Really helpful guys! My phone was water damaged and I was able to get advice from them on what to do in order to save my phone/​get a new one. Especially since there is not a single Apple Store in little Kauai.):

I don’t normally like to stop at wireless carrier’s stores unless I’m upgrading a phone or changing a plan but I came here with my mom when she wanted to look for a screen protector for the new iPad Mini that was just recently released. I have to say that I was impressed that this was one of the few places on the island of Kauai that actually had the screen protectors available to purchase!
Upon entering the store, we were greeted fairly quickly by a rep who even held the door open for us. I wasn’t the one that was shopping for anything since I already had all I needed but I have to say that the rep that helped us was pleasant to deal with. He was very knowledgeable and open and so was the rest of the staff. Mostly my mom dealt with the rep, but despite that the others in the store asked me at least once if I was being helped which was good.
The selection of phones on display are decent too. I like that pretty much every demo unit on display is actually a live unit that can be used. I’ve been to other places on the island where the demo unit on display is literally a dummy shell which doesn’t help if you’re shopping around for anything and want to see how the device works. In addition to the phones the selection of accompanying accessories was overall great. Considering they had iPad Mini screen protectors which I couldn’t even find at the Apple Store here on Oahu, that’s pretty amazing! Kudos to the reps for being pleasant and knowledgeable too.
All in all, if I really needed to get a specific accessory or happened to be on Kauai when the latest & greatest device to be sold by AT&T was released, I wouldn’t hesitate to come here. I’m glad to see that the service at this location, despite being on a neighbor island isn’t sub-​par.