I adore perusing a GameStop, regardless of where it is. There’s a certain level of knowledge and helpfulness that I have come to expect from there. So let’s say that puts them at an automatic 3 stars. So why the reduction? Well, my BF has been looking for this one DS game for the last year or so. We finally found it in the pre-owned case and he grabbed it. He was super excited when we got back to the hotel to try it out and then his happiness was dashed. The game wasn’t working. We go back the next day in hopes of exchanging it for another game that he wanted except that he really wanted to test it out before committing to another pre-owned purchase. Denied. They don’t test the pre-owned games; they don’t even have a system on the floor that could test the games. We ended up just getting a refund. So GameStop, it’s in your best interest to either test the pre-owned games yourself or have a system available to test them.