Subway

This is a Subway restaurant. Their business model follows the corporate standards like most other stores do. I’ve reviewed other Subway’s before and the only thing you can possibly dock points for is when a store is consistently out of a certain food (bread type, toppings, vegetables, etc.). This store meets expectations in this area.
Where this store *exceeds* expectations is in its phenomenal service, in particular the manager Shanti (spelling?). Her friendliness is contagious, her care is genuine, and her memory is exceptional about what her customers typically order (which further verifies how much she truly cares).
I do not normally write reviews for service alone, but Shanti deserves all of it. You could honestly bring your employees here to just sit in the store and watch her all day long and your business would be better off because of it.
I go out of my way now to go to this Subway. Well done, Shanti.

Came in just before closing for a quick sandwich. Was looked at like we were intruders, she rushed around and very poorly slapped together a sandwich. Didn’t know how to make a bmt and I had to tell her twice what I wanted on it. She was clearly elsewhere in her head. Place was very dirty and just very very poor customer service. I won’t be coming here again.

Great place and very friendly employees. Me and my boyfriend have been to this location about 3 times now and each time the lady behind the counter was very pleasant and nice. My sandwich was great and my boyfriends as well.

We stopped here to grab a light dinner last night prior to our flight. The employee who was working was talkative, pleasant and polite. My chopped salad and my grandson’s combo meal were both prepared as usual. A long line came in just as we were leaving; how the single employee handled the crowd I don’t know but we had zero complaints.

My mother always said to say nothing if you cannot say something nice. Thankfully, this does not preclude me from offering constructive criticism.
HEAR YE, HEAR YE Linthicum Subway Patrons!!! There is a fundamental lack of attention and dexterity in the assembly of sandwiches that makes your food resemble something bitten by an itinerant puma.
It disheartens me so that the employees of this location exhibit such wantonly vacuous smiles… Subway does not require the administration of Halcyon to employees, does it? I’m just asking!
Save your money and your hunger. This location is the afterbirth from an EPIC FAIL and a hot mess.
Perhaps this review was less than constructive? Please accept my apologies, fellow Unilocalers. The anger welling up in my soul as I look at my pitifully-​prepared sandwich has wiped away any recollection of grace or indulgence for incompetence.