Steak ‘n Shake

The drive through is one of the slowest I’ve ever been to, ever! You have to order at the window and wait for them to prepare it. Don’t bother, go in our go somewhere else!

Have been to this location several times. Have always had terrific service and delicious food. Always prompt. Staff always delightful and courteous. To be fair to the other reviewers, my trips have always been dine in and during the day. If you really want to experience horrid service, opt for the Applebee’s next door. When you get tired of not being waited on you can come back over here and eat!

An excellent example of a diner style hamburger restaurant. I’ve been to this Steak ‘n Shake about half a dozen times now, and I always leave happy. On this visit in particular, we were waited on by Jazzlyn, and she was an absolute gem — cheerful, prompt, and helpful. I’ll be back whenever I’m in the area.

#83
This is a tough one to write as I remember Steak ‘n Shake from when I was a child. We would come to a different location about once or twice a month to grab shakes, fries – whatever we could sneak when mom was not with us and it was dad’s night to «cook.» It was my ‘after cheerleading practice’ favorite request. Apparently a lot has changed over the decades since I was dropping in with my dad and brothers as a little girl.
The first visit we simply visited via the drive-​thru to grab shakes on our way shopping. The line was super slow moving, but it was okay since we were in the comfort of our vehicle and planning our daily chores. After a serious ten minute wait in the drive-​thru we received our shakes – the wrong shakes – yet we did not notice until we paid and were driving out of the parking lot. I thought it would be asinine to turn around, find parking, go in to the actual restaurant, find a manager and get the correct shakes – I supposed i would just deal with it.
So now you ask, «Why the heck would you give them a second chance after that fiasco?» Well, I was still trying to convince my companion that Steak ‘n Shake was as awesome as my childhood memories dictate. He gave in a few days later and we tried again as we were in the Stonecrest area meeting some friends.
Well… Ugh ;(
We decided to go inside and sit this time so that the drive-​thru could not do us dirty again like last week. Not the best idea. We waited to be seated in a somewhat lightly filled restaurant for an exaggerated period of time. Then, we were not actually greeted but barked at, «Two?» I thought to myself, «Yes, wonderful, you can count, I guess we are off to a decent start here, huh?»
Miss Personality (the hostess) took us to a dirty table littered with crumbs in the back of the restaurant and pointed and walked away. Ooooooookay… I guess we can clean our own table. We did, then we sat, then we looked at the menu. I shared that the fries were so dynamite and crispy, and we had to get some to split. At least, I would like to get some to share if someone would come and take our order. And, yes, about 15 minutes later someone did come and ask if we needed help. I felt as if I was in an episode of the Twilight Zone and Rod Sterling was about to step out from behind the counter and narrate some bizarre plot. But, not so. Just this ultra-​classy waitress looking at me as if she were stabbing me with her eyes. Ouch.
I decided to visit the restroom while we waited for the food to be served. I think that is about when I lost my appetite. I felt like I was at Fulton County Stadium after a double-​hitter in the late 80’s. You remember that old stadium, right? The vile bathroom upkeep? Some things one never forgets. Gross.
I wondered if this Steak ‘n Shake had an actual manager running the place? You know, teaching and training silly things such as customer service, service details, yada, yada, yada… I concluded that there must not be.
I returned to the table, completely grossed out, and not really in the mood to relive my childhood memory of after cheerleading crispy fries at Steak ‘n Shake. I was going to take one for the team and not let my companion know I was unhappy so he could enjoy his food – but I did not have to – he was ready to go as well. Something about the waitress and her attitude.
I placed a $ 20 on the table (not sure why I thought $ 20 was a fair amount for the drinks, but whatever) and we left. I will not return. I will suggest that no one I know tries to force me to return either.
Stephani Frowns for Steak ‘n Shake ;(
#bringacanofdisinfectantifyouplantoeathere

They are busy and apparently understaffed. Our waitress took forever to bring drinks. We asked for refills and napkins, neither came after we reminded her twice.

The service is very slow, whether it be in the restaurant, drive thru or by a call in order. The customer service is not good either. There are always tons of employees working but no one will help anyone. Line is always out the door. waiter/​waitress doesn’t check back frequently. Tables not bussed. Worst of all is every employee purposefully ignores customers. They do not make eye contact and do not respond when you try to get help. To go order not right and made a burger with cheese on it for a person whom is allergic and was informed 3 times of such. Associates do not care and spend more time socializing with each other than doing good work. sadly not surprised by any of these issues every time I come back.

For a «fast» food place, the service seems to be one without purpose and extremely slow. From beginning to end. First and last time ill visit this location.

I’ve been sitting in this drive thru for 45 minutes. Seriously questioning my own judgement at this point but good lord Steak n Shake!!! This is ridiculous! Never again will I come to this location.

All the times I’ve been to one of these chains it’s been great, service is slow drive thru seems faster, food was always on point and delicious! Good food for a good price!

It used to be my favorite but it’s changed

My friends and I had a late night on the town and decided to go here. Walked in, there were probably 20 tables free, hardly anyone in the place. Waited about 5 minutes without anyone acknowledging our presence. Walked out. END of story.

Horrible service no matter what time u visit this place it’s always a 15– 45 min waiting the the drive Thru. The food is pretty good but not worth the wait. I remember 1 time I decided to try there breakfast i was very excited because there was Barely a line but as always the line moved very slow and when tried to place my order the lady on my speaker told me they stopped serving breakfast early today I could believe my ears. And another time I waited in the drive Thur for almost a 1hr and when got home I unwrapped my burger and the bottom bun was missing. These are just two of the worst stories this place sucks far as service but the food isn’t bad. If your going to visit dine in

The service is slow, and many people who came in the same time we did left. So if you see that it’s busy, go ahead and put your name on the sign-​in sheet (By the way, they want tell you to sign in, but when they come back to get you for your table they’ll ask you… «Did you sign in»… what where the sign telling me too.)…
But the food is ok, not the best Steak and Shake out there… but ok

Food is great. Service is terrible as always. They can catch a law suit from this dirty, slippery, slimy, grimy floor

This place is the slowest and worst customer service I’ve ever had. I love the company and have been to different restaurants around the Atlanta area and have had wonderful service.
The staff has been rude and unwelcoming to me on many occasions.
The only reason it gets a star is because I love the company but this particular location sucks.
My most recent experience the gentleman working the drive through charged me for a double steakburger and told me it’s the same price as a single steakburger which is what I asked for.
And they still screwed up my order

Terrible. Drinks were so late, they came with the meal. Cold fries. A cooler full of Red Bull, but the previous manager took the key home with him, so no Red Bull available. Out of vegetable soup. I’d rather eat at a gas station.

This is my first and last time eating here. It’s late, so I understand things being a little slow but there were only 3 people in the drive-​thru line and I saw possibly 2 small groups inside when we drove around.
So what’s the excuse for the shitty service?
I got home to find my order totally jacked up. I’m so annoyed that I don’t even want to eat it. It was a waste of time and money. At least McDonalds has never f*@&ed up my order!
Avoid this place if you can help it, folks!

Everything was alright till the end. My food took forever to come out but my waitress was wonderful so I let it slide. I ordered the spicy chicken sandwich with fries and a side of onion rings. The fries were soft and cold but the onion rings and sandwich were pretty good. When it was time for me to pay for the food, I had to witness the cashier and manager arguing about what time the cashier was supposed to leave. I ordered two milkshakes to go at 4:07 PM and continued to listen to the manager and cashier go back and forth.
Fast forward to 4:30 PM and I am still waiting on my shakes. Now at this point I’m mad… it shouldn’t take that long to make two milkshakes. I go up to the cashier and ask for a refund and she asks me, «Are the milkshakes taking too long?» What do you think? I reply, «Yes, I can’t wait any longer. I have somewhere to go»…She has the nerve to say to me «I understand. I was supposed to leave at 2 and I’m still here.»…What?!
So after she tried to get the manager for the refund, she tells me that the manager is about to start on the shakes now (23 minutes later). At this point I don’t even want the shakes so I tell her to give me my money back anyway. The manager comes up to the register without acknowledging me, he didn’t even look at me. He gave my «refund», said sorry, and walked away. I look down at the money he gave to me and realized that he only gave me a refund on one shake… I bought two. I got my money back but I will never return to this restaurant. It is unprofessional and not worth my money.

Horrible service, food was wrong, they ran out of real strawberry, the Staff down to the manager had nasty attitudes. Didnt have napkins had to ask for some. Waitress was new, seem like she walk in and was hired 10 mins before we walked in. They didn’t have any kid menus, and when we asked prices on an item she would just place the order before we gave her the ok. Never told us price, on top of the fact that we had to wait 1hr for a side order of fries. My classic burger had no toppings and it took 15 mins just to get lettuce and tomatoes.
Manger did discount our food, but he act as if he didnt even wanted to be at work. He Kind of slick rushed my husband while he was complaining about service.
Will never eat here again!!!
They don’t deserve any stars!

Read most of the reviews and still had to swing by and find out for myself. The funny thing is most of these reviewers can’t even spell, yeah I get it you must’ve been using the phone.
Recent reviewers informed the line wait is long, this is true somewhat. The drive thru line wrapped around the side, it took me about 15 min, i recommend to go here on a day when you are not in a hurry. Then again it was 10 cars ahead and the inside was packed.
Royal burger w egg — not bad, it was tasty but nothing like the pictures. Obviously. Tossed in the bottom of the bag with my cup of fries on top, so when unwrapped it was somewhat smashed down.
Chicken tenders 3 peices — Typical just like what you expect. Nothing bad to say about. It came with a tiny ranch cup that was 10% filled.
Fries — skinny and not greasy at all.
Totaled to about $ 9 not such a dent in the wallet.
Service was ok, simple thats actually all I need. Don’t really care for the super cheering corny worker type. I’m from the west coast so this was first time visit. I will comeback but only if I can’t make it to Chik Fil A on time.

Steak’n’Shake ist ein sehr sehr guter Diner zum frühstücken! Wir hatten je eine warme Pfanne mit Hackfleisch, Käse und ein biscuit als Nachtisch, eine Coke (kostenloser refill!!) und das für gerade mal 9 $ pro Person! die Bedienung war sehr nett, schnell und freundlich! sie hatte immer ein Auge auf die Gäste! wer in der Gegend ist, sollte unbedingt hier einmal essen!