Cinnabon

Good but a bit pricey for what you get. Friendly staff.

Don’t usually do reviews on chain restaurants, but Teresa, the store manager is so sweet ! Just had to leave a review to acknowledge the awesome customer service, not everyday do workers deliver friendly service. Most of the time, they’re there to do their job and that’s it. So sometimes it’s refreshing to have a worker that is sincere, although the job may be tedious and stressful.

Located in the Livermore Premium Outlets, it’s a great place to come for an ooey gooey sugary cinnamon roll when your energy levels are low from all the shopping. It’s however hard to find because it’s a tiny store that shares a kitchen and storefront with Auntie Anne’s. If it wasn’t for the long lines going out the door, I’d walk right past.
There’s a tiny seating area inside consisting of just 3 tables. A center of roll, my favorite order here, was $ 3.69 last time I was here. Best thing to get for walking and eating without getting sticky fingers, and especially if you only like the soft centers of the cinnamon rolls. ;)

The customer service is lacking at this location.

My experience at this Cinnabon was unexpectedly bad. I had asked for cream to put on my food but the cashier said I had to pay $ 0.89 for a small container of cream. Why is it so expensive? That cream doesn’t even cost that much! I don’t know if the boss is cheap or if she purposely didn’t give it to me. Before, the cream was free if you bought ONE cinnamon bun. I had told her this and she argued back saying that I could get one small container if I buy TEN cinnamon buns. Later, the girl started talking in Spanish to a coworker in front of me and I felt like she was talking about ME. I think all she did was being racist. I may be Chinese but I am not like the Chinese who have recently begun to rapidly immigrate to the U.S. I have lived in the U.S. for more than 35 years! They just look at our skin color and think we’re from China! I think she thought I didn’t know her language and purposely talked about me to her coworker in front of my face. That is pretty rude.

This location shares a storefront with Auntie Ann’s but for some reason doesn’t share a listing.
It’s located inside the Livermore Premium Outlet’s on the same side as Ralph Lauren in between Abercrombie & Fitch and Lucky Brand. It’s really small inside and very busy, especially at the weekend. Seems like this place is more popular than the food court most days.
I don’t stop at Cinnabon often and when I do it’s for Hubby’s mid shopping craving so having this here is a great option when I’m dragging him around the many Sports store’s. He deserves a treat, right? The bun’s here are just like any other location — Huge, gooey, incredibly sweet and stodgy. The nutritional content on these Bun’s are scary though. 880cal, 36g of Fat and 59g of Sugar. Yikes! So if you’re the health conscious kind like myself and really cannot resist then the Minibon is a slightly better option (350cal, 14g Fat and 24g Sugar). Still scary but a lot less damaging.
Staff are friendly and work through the lines quickly.
*TIP* Sign up for their email club and get regular deals including a Minibon on sign up and a free item on your Birthday (usually a ”Chillatta” drink).