Gap Factory Store

The selection seemed pretty good, but when it came to standing in line, we couldn’t stand the swarms of gnats flying around any longer, and had to leave.

This is GAP heaven if you’re into digging through piles of clothes for a hot minute to find your size!
The place is always pretty crazy & the selection always looks very «picked over», but the sales are good & if you do find something that fits, you’re in luck!
I wish they’d have an Athleta section in here, since they have children’s & adult clothing. Might as well carry gym attire too!

Yo I gotta be real here though. I came into this store with moderate expectations but left very disappointed. First of all the store is exceptionally messy. I know it’s not entirely the employee’s fault because people are messy assholes but I feel like there was hardly anyone on the floor (tbh I didn’t see a single employee). Also there weren’t any accessories at this store, so I was disappointed cuz I wanted socks and bag but no. But the biggest thing is that the mirrors are flipping horrible. They make you
Look so fat and wide and it made me not want to buy anything I tried on because I looked like a sack potatoes; this isn’t what I want to see when I look in a mirror and am trying to shop. The selection was shitty too.

This Gap Factory Store is located inside the Livermore Premium Outlets and was bang’in this past Labor Day Weekend!
I was able to score some jeans for only $ 14.99!!! They had a wide selection of different jeans and other clothing on sale. Tried some jeans on in the fitting rooms and boom, they ended up fitting and I purchased them.
Yes the line was long for checkout but I mean it was labor day weekend, everyone was out there trying to find some great bargains! Our cashier was nice and friendly.

Week days are the days to shop, no crazy lines & always stocked up with sizes and styles you need. Weekends before 10am are the times to get in and out with the best selection of items. Recommend shopping early other wise not only will it be crowded but you’ll have poor parking as well.

TERRIBLE MANAGER!!! The manager’s name was Heather and she was beyond rude. This store needs training on customer service. First of all, the promo I had specifically said that it could be combined with one other promotional offer. She said no. I asked her to just scan the bar code. If it scans, then it’s fine, right? She refused to even scan it.
I said that I used it at another Gap store and at Banana Republic and it works. She just refused to scan it period. Perhaps, she thinks denying someone a ridiculous small discount like 10% will put her store into higher profitability? Seriously?
I seriously think people should not come here just because the customer service is so lacking. I will definitely be contacting the Gap corporate offices with regard to her rudeness, lack of knowledge about her store’s promotion policies, and general distain for her own customers.
To add insult to injury, after using a different promotion coupon that I received via email, the cashier told me that I had to use my GAP card to get the promo. I argued and finally one of her colleagues kindly told her that she was wrong. Of course she was! These people don’t know what they are doing.
This store needs different management.