Vince

I came in a few weeks ago and bought a really nice cashmere hoody. They had a sale going on that made the price very reasonable and the girl that helped me was super nice.
Whenever someone touches my new sweatshirt they say «wow that’s soft» so it’s great for Netflix and chilling.

Beautiful store! Loved the selection and the prices! Christina was so helpful and made the shopping experience enjoyable! Will return soon!

So after my last review I heard from the store manager, saying they were very sorry for my experience and we were not the only ones with this issue and it had been taken care of. So while Christmas shopping my husband and I decided to give it another try. It was a much better experience, we didn’t have an associate attached at the hip and reminding us of all the deals, we could actually look in peace. We came out of the store with 4 Christmas presents and a shirt for me and one for my husband. We will be back.

First off, let’s go with the positives: Clean store, helpful customer service (well, to a degree — I’ll discuss more later), and beautiful/​classic/​simple/​sophisticated clothing. You can get great deals when they offer an additional discount to the outlet prices.
Now the negative (and this is a big negative for me): The other day I went in with my teenager who tried on a pair of blue high top sneakers that were an additional 30% off, making them $ 150. Almost exact Vince shoes at Neiman Marcus in Walnut Creek were on the sale rack for $ 375! He tried them on and really liked them, so I asked the woman (didn’t get her name, but very nice) who assisted if we could return them. She said you can get a refund or store credit. I went back the next day to get them for a Christmas present and a different cashier (Jessica) rung me up. Fast forward a couple days, my son discovered them and begged me to return them as he didn’t want me to buy him such expensive shoes. I went back in and Jessica told me that I could only get a store credit. I told her that the receipt clearly states if you return them within 14 days, you can get a refund or a store credit. She then offered to give me a gift card that ‘never expires.’ When I said no, I will take the refund, she argued with me that that policy only applies to the retail stores. I asked her why is the refund policy on the back of an OUTLET receipt with no language stating it only applies to retail stores? She huffed and went ahead and issued the refund. They must be paid on commission, because she tried to hold onto it for dear life. The friendly disposition she had when I first walked into the store was long gone at that point. WARNING TO ALL SHOPPERS: You CAN return your items for a REFUND within 14 days — do not let Jessica or any other salesperson tell you otherwise! This is clearly stated on the back of the receipt under the heading Vince Outlet Stores — sheeshk!

I don’t know what the previous reviewer has heard or been told, but Vince does indeed have a made for outlet, «second-​tier» brand, and the difference is pretty obvious. 1) look for a different hang tag, and 2) be aware that some items are Vince older stock, but most are «second-​tier». Any internet search will put you right.

Welcome to the Tri-​Valley Vince!
BF and i went to check out the new stores, especially Vince… which we both love.
Cristina was so helpful, and the merchandise is top notch. Good prices, and not *second tier* like many outlets stores.
We both scored great items… and will be back for sure!
My favorite store so near to home, win-​win!!!