Big 5 Sporting Goods

I needed to buy a new pair of running shoes today and went to the sale at Big 5 Sporting Goods
on W Kettleman Ln. I always have a difficult time finding the right shoe size.
Today I was helped by a knowledgeable, helpful and professional sales person named Natiel. She made several trips back into the shoe inventory to make sure I got the style shoe with the correct and comfortable fit I wanted!
Great service, good quality at a good price!

Great store! I wish that they had .22 ammo in stock for longer but it is not their fault it sells out so quickly. One of the managers, can’t remember his name is very knowledgeable about the ammo and very helpful

I want to give a big shout out to the manager here, I think his name was Brian? My Wife wanted to stop in to get a pair of shoes and I happen to see something I wanted in their ad. I asked the 1^st person I saw and he looked all over the store and couldn’t find it. He then went on the computer to check all the other stores and called each one that the computer said they had to make sure it was there. With no luck he wrote me a rain check so I could be on my way while he continued to look. About 10 minutes later he called and told me where he found one and put it on hold for me. What GREAT customer service. Thank You.

Not a very knowledgable staff. I talked to two managers about a piece of equipment I was interested and they knew nothing. I ended up googling the product and telling them more about it. Pretty disappointing.

Just one thing today…
Bell Tube Repair Kit $ 1.99
Competitive in price with Performance Bike in Stockton or Wal-​Mart in Stockton where I had just ridden from.
Big Savings though for the Bell Tire Patch Kit for $ 3.99, which is the same product which I just bought but also includes plastic Tire Levers. The same product was priced at $ 7.14 at Wal-​Mart.
Not very much in the way of Bicycle Parts or Bike Maintenance products… but it’s OK in a pinch…

Saturday June 18, 2011, i drove to Lodi California big 5. You talk about world class customer service!!! Whats the point of having a Stockton location when you have a big 5 in lodi offering w-​o-​r-​l-​d class customer service. I dont remember all the names, but the cashier greeted me as I walked in and appeared to be lost but yet I was looking for the weekly sales ad. Again she greeted me while she had a long line. I declined her assistance.
I walked over to the gun counter. There had to be about ten customers awaiting on assistance. The young kid employee literally asked a manager for keys and ran to help the first customer. No customers were impatient or upset. We (cust) all were kind to one another and advised the associat who was next. Five minutes later Eric-​manager came out to asisst. This man runs this place as he is the owner. Yes i know, hes a manager but I tell you what, I didnt hesitate on a rifle. He didnt have what i wanted on display, but she told me to be patient, and looked for a sold one, just to show me. I liked it! Sold me a remington that was on sale. Saved me $ 250.00. He instructed me on what to fill out as he helped another customer. He gave me options and recoommendations on what I would need, (bullets, gear etc). ERIC IS CLEAR, CONCISE, STRAIGHT TO THE POINT, AND FED ME ALOT OF INFORMATION.
As I checked out, the male cashier coversated, got his line down quick. I called Eric the next day to tell him what a good job him and his crew did on that BUSY sales saturday. I felt what I told him wasnt good enough,
Stockton Big5– 1 star
Lodi Big5−4.5only becasue I havent picked my rifle up yet.

For a low end sporting goods store they are alright. They didn’t have what I was looking for on this trip, but the man who was helping me was incredibly helpful. We actually come here quite often. One bad thing is that the parking in front of this store is aweful. Also, don’t expect to be able to «check-​in» here. My moble app kept saying that I was three miles or more away, even though I was standing insied the store.