Pizza Hut

My experience isn’t too different than a lot of the reviews you’ll read for this Pizza Hut location. The place is truly a joke. The confirmation email I received after ordering online said my pizza would be delivered at 5:15pm. This obviously didn’t happen so I call them for the first time at 5:47pm to see what the issue is. I’m put on hold for literally six minutes. I end the call and dial again and someone answered immediately and asks, «Hi, is this for pickup or delivery?» So that six minutes on hold was likely for nothing — someone probably just forgot about me. I ended up cancelling my order as I’m not a fan of cold pizza. The store needs new management. It’s so bad. How such inept individuals can be given the position of manager in the first place is beyond me.

It’s pizza Hut. I have had good service at this one and the order is correct. They got some good deals going. Anyway keep slinging that pizza guys

Really like their delivery service. Their drivers are friendly. I broke my leg and was homebound for 3 months and the delivery guy was always friendly and helped bring the food in when I couldn’t walk. I know its a pizza chain but the customer service is excellent!

I ordered delivery from here for a Birthday shin-​dig.
Meat Lovers bacon stuffed crust: if you like meat, you will not be disappointed. I didn’t realize the crust was so thin until you got to the stuffed crust part. It felt like each bite was a lot of meat and I had complaints that the crust did not hold the toppings together. I also felt like they should have added more cheese to the pizza to make it stringy! That probably would have balanced the meat out. I am glad I got the stuffed crust because it did help the pizza. What I know of Pizza Hut pizza came true — the cardboard box was soaked in grease on the bottom. :(
Veggie stuffed crust: this felt «healthier» than the meat lovers pizza. It had your usual olives, peppers and onions. The pizza wasn’t outstanding and on the bland side since raw veggies are bland in general.
Chicken Alfredo pasta with breadsticks: breadsticks were not good. They were soaked in butter and oddly crunchy and greasy. Not appetizing. This dish was not authentic, but people liked the flavor. Chicken did not taste dry and there was a good amount of sauce in this dish.
I did order this over the phone and had problems with the first worker. She must have been placing the order into the computer while talking to me because she kept messing up the order. Luckily, she knew she was failing and got someone else more competent to complete the order. I got exactly what I ordered and they did deliver on time. I also charged the order to my credit card and had no problems!
I’m «meh» about Pizza Hut. It’s convenient because it delivers. It’s usually a hit at potlucks. But it’s not a good quality pizza for the price.

Never EVER AGAIN will we order pizza from this pizza hut! First I made the order and everything was fine. They said in 35 minutes. I called back an hour after they said 35 minutes and they said the driver would be there in 5 minutes. My husband said, «Great now we are going to get spit in our pizza.» So I called back because my husband was irritated our 6 year old was up waiting to eat her pizza (she is tiny for her age and getting pizza ensures she will get all of her calories she needs in a day.) even though she has school in the morning.
So I call back to cancel because we have waited long enough… They say, «No, no no the driver is here and he is going to be out the door in a minute, he is leaving now.» So I convince my husband they’re coming let’s just get our pizza… The person shows up and drops the pizza off and I see we have none of the two ranches I ordered and no marinara for our breadsticks. Then I open the pizza and see they gave us stuffed crust instead of pan and the pizza is cold. Then I see an extra bag of bread sticks and I am really annoyed at this point ans my daughter’s cheese half of one of the pizzas is okay so I hand her two pieces and I call Pizza Hut to ensure they do not charge me for the ranches and marinara I did NOT receive.
The guy who answers the phone I explain everything and he says, «So the order is entirely wrong.» I said «BASICALLY not to mention we have another order of bread sticks» he says he tossed in there for our 120 minute wait… First off we HATE the plain bread sticks and hate them even more without marinara… My cheesy bread sticks sit on the counter STILL because no one ate them since we did not get the sauce for them… WASTE…The worker proceeds to tell me I never ordered ranch and I said YES I did because the guy who took my order had to inform me I get charged 50 cents a piece for them… He reads off all I purchased so i go to my receipt and see that MY RECEIPT does NOT show what I ordered just the price… Fabulous…So he tells me that they can come pick up the pizza if we do not want to pay for it… HE TELLS ME THIS and TWICE… I explained I do not want to give the pizza back, I want what I was charged for taken off my bill and I refuse to pay for it… He THEN AGAIN tells me he will send a driver back and get the pizza because this is a business they are trying to run and do not give free food. LOL, I asked if he went to school and how educated he was because he was unable to comprehend I did NOT want to pay for what I DID NOT get and I COULD NOT see what was on my RECEIPT nor did I trust him to tell me the truth. I asked to speak to the manager and of course he claimed to be the manager, which I know is a lie because managers know how to run a business… I also explained to the guy that we will NEVER buy from them again… Since we. buy at least 2 – 3 times a month and they have such poor reviews I hope they find better business practices… can’t wait for Dominos to come in!

We tried Pizza Hut tonight because we were being lazy and they have online ordering where you can use a coupon code. What could be better right?
Oh, well, I guess online ordering that actually works and accepts the codes. Even without the discounts we decided to try it because by the time we got through the ridiculous process of online ordering we were starving. We get there to pick it up 5 minutes after it was supposed to be ready and still had to wait. Brought home two pizzas and bread sticks and were again disappointed when we got home. Pizza was greasy, the cheesy crust on one was already cold and the cheese inside had started to harden and the bread sticks… what a joke! We will never got back to Pizza Hut!

Ordered the hand tossed tonight. If you like thin crust pizza then ask for this. The pizza (sausage & olives) had a prominent tomato sauce which overpowered the toppings. The crust was crispy, which I like. Also ordered the double pepperoni. The original crust was much better. The pepperoni topping was more complimentary with the sauce giving it a better taste. I’ll stick to this for next time. Not bad for the price of two mediums, two toppings for about $ 13!

As I compose this Unilocal response, I am dining on one of the worst pizza slices I have ever encountered. Like one other Unilocaler noted, taking a bite of this supposedly
” supreme «medium pizza was like eating some of the cardboard container the pie arrived in…
The toppings were pathetic and seemed as if they had been thrown on the pizza with no care, besides being far too little in amount.
When my wife complained to one of the staff, they responded with, «Well, that’s just the way it is.» As other commentators have witnessed, PH customer service is quite possibly the worst in Lodi, and that is saying something, because Lodi employees often routinely act as if they are doing you a favor by serving you.
I have heard from several people that the turnover at PH is frequent, often a sure sign of a management problem. Poor employee customer service techniques demonstrates a lack of proper training, but, more important, is directly reflected in how disaffected workers treat customers.
Since this pizza joint has earned almost all one stars on Unilocal,I am writing PH corporate, inquiring why the district manager has not consulted this web site to obtain a first hand sense of what customers feel about Lodi PH… With their most favorable location, this store should be a gold mine, but no…
As the father of modern management once declared, «It is ALWAYS a management problem.»

This place has to have some of the dumbest employees I’ve ever seen. Half the time when I order online the food is late not just like 10 minutes late. But an hour sometimes. The other half of the time the driver calls me to ask where my apartment is. I mean I will admit I order pizza about once a week and every single time I have to walk outside to meet the driver cause they can’t find my apartment. There is a sign at the front of my complex with a map. On the map there is numbers that indicate where the apartment is. How more simple can it be? But still. I have to always meet the gracious employees of Pizza Hut at their cars. I called once to see why my order hadn’t came yet cause it was 30 minutes past the arrival time and the employee on the phone told me next time I order online I should call first to see if the delivery time will be correct. Seriously? Then what’s the point of ordering online. Couldn’t I just order with you on the phone when I call? Hmm.

Never consistent and they have the worst costumer service. I go here because when it’s good it’s great but more often than not I’m disappointed. Today I ordered a large pepperoni for pick up. I get there and they gave my pizza to someone else. I had to wait for a new one to be made and they couldn’t even give ranch free of charge. The last time I ordered they quoted me 30 mins and it took an hour and a half. I hope I can revise this review in the future for now it’s just bad.

The short: Never have I experienced a staff that was so entirely unhelpful and customer service at an all time low
The long: After a long days hike I got online and I ordered a few pizzas for delivery so I could have a dinner I didn’t have to cook for the night. The website was apparently broken because I could not get my order scheduled for later on. Once I placed my order I immediately called the store and told them to wait to work the order until about an hour later. I verified they got my name and made sure they understood that I was asking to start making my food in an hour. About 20 minutes later my phone is ringing because the delivery driver is outside my home trying to deliver my food… I specifically asked for them to wait how long again? He said there was nothing he could do and that I had to come to the store to pick it up. So once I got back in town I drove across town to pick up my pizza. I asked what the issue was and why they didn’t make my food as requested and the only excuse I got was the delivery driver messed up. So wait a second you were going to make my food and have it sit for an hour before delivery? She had nothing to say. I said I didn’t want the pizza that had been sitting for an hour and they told me I had to wait 45 MORE mins for them to remake my order because they were busy. Basically they didn’t want to do anything to fix the screw up.
What works: Absolutely NOTHING!
What to improve: Customer service, quality, communication, training, need I go on?

Absolutely horrible, I used to order pizza from them every Friday as it is our official «pizza night». Their pizza’s aren’t the best but they are the only around that deliver to our place. Tonight delivered me a half burned pizza. Seriously you a pay a delivery fee+tip and what you get is a burned pizza. I called up the place to inquire, and the lady just hung up on me. Well, guess they don’t want my business.

In my opinion there are three levels of pizza quality. The Top Tier is the best, but also the most expensive. The Mid
Level is affordable, but not as tasty as the Top Level. And lastly, we have the Bottom Tier, which is super cheap but also kinda crappy. For me, Pizza Hut is a Bottom Tier pizza place. It is what it is, but hell, pizza is like sex: Even crappy sex is still good.
When I arrived at the Lodi Pizza Hut location, the first thing I thought was that someone picked this store up from some random Stockton street and dropped it off here. The outside was sketchy and made me imagine an imminent mugging. There weren’t operating hours listed on the door, so when I stepped in, I wondered if they were even going to be open. Everything is painted black. All you see are racks with delivery bags stacked on them. There wasn’t a menu or anything on the wall, but the girl instantly offered me one to look at, which I did. The staff were very friendly and cool. One of the delivery drivers even chatted me up while I waited outside for them to heat up my pasta and make my bread sticks. But I got the feeling they don’t get much walk-​in ordering there, since they seemed surprised to see me. «Are you here to pick up an order??» they asked.
I only had to wait the standard 20 or so minutes and I was homeward bound. This place is not set up for a dining room. They are take out only. The food wasn’t awesome, but it also didn’t suck either. The pasta was identical to something you can make at home, like Hamburger Helper. The bread sticks were fair as well, but remember, this is the super affordable Bottom Tier we’re talking about here! I only spent a third of what it would have cost me at one of my favorite places. I’ll be back again, when I can’t afford Rick’s or Tony’s (which is often).

Worst pizza hut EVER!!! Why do we keep ordering from them ugh, oh yeah, cuz there’s no more dominions. Okay every dang time we order here they get something wrong or forget part of our order and when I call in to tell them they always say there is nothing they can do!!! Horrible service, horrible pizza. Fuck you pizzahut

We had some last night. Apart the fact that the toppings were poor, they were BURNT! literally burnt.

We’ve ordered pizzas here a few times now and it’s always good!

My boyfriend and I were having a movie night and decided on having pizza.
We got the Hawaiin stuffed crust. They put very little ham and pineapple and the cheese on the inside of the crust had a very old taste to it. After trying it, we both agreed that we should just go get sandwiches and toss this out for the dog.
I was really disappointed :/

This is the worst pizza I have ever eaten. Ordered a large pepperoni hand tossed to pick up. It was like eating cardboard without flavor. I ate one piece because I was starving and threw the rest away. Never again

Ok, now I realize pizza hut is. well pizza hut. but the customer service here is horrible. We ordered a large pizza it comes with 3 toppings asked them to put pepperoni on entire pizza but some veggies on just a quarter of it (kids won’t eat the veggies).they refused. said it was NOT possible. REALLY? Will NEVER eat at pizza hut again.

Pizza Hut, a Blast from the Past!
For some reason the Hut reminds me of the 1990’s: a simpler, more innocent era (OK I was seven so what?).
One gripe: Pizza Hut takes their jolly old time making your pie. Order ahead. Far ahead.
Whenever they have the Any Pizza for $ 10 deal, I drool. The pizza is more than tolerable when ordered with the pan crust. Trust your good friend Joe on this. Order with pan crust.
For the more adventurous connoisseurs, I would suggest the following toppings: beef, bacon, sausage, pineapple, jalapenos, and extra sauce, courtesy of my older brother. He plays saxophone, and therefore has excellent artistic, offbeat, cheesy preferences. You will not be disappointed by this visionary flavor fusion. Again, trust your friend Joe.