Sprint Store

This was almost a month ago but I received exceptional customer service at this store. They were extremely resourceful and useful. I unfortunately can’t remember their names but it was two guys who helped me turn my phone back on with my grandad. I really appreciated their attentiveness.

I was very happy with the service and the friendly customer service… My iPhone went black and I could not see anything. So as I walked in 3 friendly employees greeted me with smiles and oh no a customer. The gentleman helped without any attitude, Oh boy just a let’s take a look see… Within a minute my phone was working and I was happy!!! No hassle, No cost and off I went. Thank you

Let me start by saying I don’t normally leave reviews or complain or be rude to people. That is not my style, but the fact that I was so frustrated with this stores management, it’s forcing me to leave a bad review.
I went into this store today and I was not pleased! I bought a phone online today and was going to have it shipped but decided I had some time on my lunch break so I made the appointment to pick up the phone at 12:30. You would like if you purchased the phone online and made an appointment it would be easy as can be when you go in there. Well I was wrong! I was eventually greeted by the store manager (this makes my experience so much worse). I told her I purchased a phone online and was to pick it up. I was a little frustrated in the beginning because the account is under my boyfriends name and we couldn’t remember the pin. I totally understand why she would be hesitant to give it to me but I did have all of the other information that she could have possibly needed. After that got sorted out she tried to tell me I wasn’t eligible for an upgrade for the 2 year contract and I needed to trade in my phone. I repeated to her for the 3^rd time that that was impossible because I already purchased my phone online under the 2 year contract. And then I could see the lightbulb go off in her head… Oh you purchased it online? YES!
Bottomline, I’m angry that the store manager doesn’t listen to customers and didn’t seem to know a whole lot about the process or dealing with people. Luckily the store manager got sick of dealing with me or something because she went in back and just passed me on to someone else, who was actually very nice. I’m sad I didn’t get her name but she should be the new store manager! Oh and I was there for 45minutes. Not that long in the scheme of things but I had an appointment. Next time, be ready for your customers! And don’t make phone calls while dealing with your customers either!

This store needs better management and better sales group. One of the worst customer service I have ever seen In my life. Manager doesn’t care about anything. They need everyone to be replaced with new management. What the hell is going on with this store. No responsibility and no respect for anyone. I repeat worst customer service I have ever encountered. The sales associates look lost and have no idea what they are doing. How can sprint keep these people working like this? They don’t belong there there. Unbelievable worst experience ever.

One star only because there is no option to give ZERO star.
This is my second time at this store (decided to give it a second chance after previous POOR customer service experience). I have a business plan with 14 lines and I am now switching to Verizon. WORST customer service. Would NOT recommend this store.

Do not go to this store! They quoted me discount I was eligible for and then when the bill came in, it was not applied. I went back to the store multiple times. First time I was told (by the original rep) it was a mistake… he remembered me and he would elevate it to a manager who could fix it and he would call me back to confirm. 2 days go by with no communication. I emailed multiple times with no reply. I go back to the store and talk to a different rep and I’m told «Whoops the first rep made a mistake we shouldn’t have offered you that deal». I asked to speak to a manager and I’m told by the «Manager» (he had the same title as the other reps) there was nothing he could do, his rep made a mistake. I complained about being locked into a lease and paying more than I was quoted and said he should honor what his rep tells his customers. His reply was «Haven’t you ever heard of human error?» I was also told that since it was over a month, I was locked into the contract. I asked him to stand by what his rep quoted. At first he said no and then after arguing he said he would call Sprint and get back to me. I left the store and later received a voicemail telling me there is nothing he could do and I am now locked in for 2 years at the higher rate.
I ended up calling Sprint directly who is fixing the Wheaton Store’s mistake. Apparently the store didn’t want to lose their commission on the order by admitting their error. Moral of the story is… save time and money and go to Sprint direct via phone or online. The reps at this store are rude not honest.

If you ever want any type of customer service then I would strongly suggest that you go to another carrier. I was with Sprint for a very long period of time and over the years their customer service has totally gone to a big Zero!

Stay awayyyyyyyyyyyyyy from this store!!! Extremely rude staff!!!
They lie to you about deals and promotions!!! In front of my eyes, they yield on 70 y.o. woman. No customer skills AT ALL!!! Stay AWAY!!!
I would put a «0» rating if I had an opportunity to do it.

If I could give this store negative stars I would. I’ve never met such disrespectful employees in my life. Looking through other reviews I’m shocked how Sprint hasn’t taken care of this common issue. This store lies and tricks it’s costumes. They’ve added services onto our plan without our consent, they’ve lied about products and prices and plans and they treat their customers horribly. I’ve had the manager, LISA, argue with me over simple questions I’ve asked her. I’ve also overheard her talking badly about customers after they’ve left. Sprint needs to get on board with this location before the employees cost them customers.

I’m surprised by all the issues with this store, especially complaining about wait times since you can make an appointment prior to going in. I checked in as soon as I got there and was helped within 5 minutes by the employee with gauged ears. He was courteous and helpful but I’m not an asshole and treat employees of the places I frequent with respect, so I’m not surprised I didn’t have any issues. I had my old account separated into two and had my phone and plan upgraded all under an hour.

I went to this store because it is a corporate store. It must have 7 or 8 people working there. My phone became unactivated for some reason. There was a person in training trying to assist me. After she couldn’t locate my account, she dialed sprint up and told me to talk to them. I was on the phone for 12 minutes until the CSR finally said, you need to talk with the Prepaid dept. Well, I told the worker in the store that my acct was prepaid. So why did she call the sprint dept that was not. I told the CSR on the phone numerous times that my acct was prepaid. So why after 12 minutes of fumbling around that she finally decided that I needed to talk with someone in the prepaid dept. I asked for a manager who turned the matter over to another worker instead of handling it herself. After around 15 minutes or so, she told me she couldn’t help me and that I needed to go back to the store where I purchased the phone. Now mind you, this is a corporate sprint store. I am appalled at the service that I receive from sprint. I hate when I have a problem, because that means I have to call the 1800# or go into a store. I had already talked to the original store the night before who told me that I could visit any sprint store for help. Well before I went to the corporate store, I went to another sprint store in the yorktown mall. Who couldn’t help me and referred me to the corporate store. Where is the accountability? Sprint makes me sick! Particularly the corporate store on Roosevelt in Lombard

I don’t know why we decided to go back to this store since every time we had gone in before, we had had to wait over 30 minutes to be helped without ever being acknowledged by the staff. I guess it was because it is the store that is closest to where we live that we kept trying. What do you call repetitive action hoping for a different result? – insanity. When we went in on January 17, 2014, we thought our luck had changed. We were greeted as soon as we walked in. The people who helped us – mostly Nathanael and LaQuetta, although the manager Lisa was listening in at the end, were very friendly, ending the transaction with, «You may receive a call from Sprint Customer Service and the only acceptable answer is excellent if they ask you about your experience with us today.» We told them that, yes, we were extremely satisfied. We left the store thinking that something must have changed with this store. Little did we know the friendliness masked their deception and lies. When we upgraded my husband’s phone, Nathanael added an $ 8 monthly insurance for his i phone without asking or notifying us. We specifically asked, «So how much is our monthly bill going to be?» and were told only the monthly fee plus taxes. No mention of insurance that we did not want. When we found out the charge on the bill, we went into the store on March 17 and talked to LaQuetta although Nathanael, the guy who had set us up was listening the whole time. We said we wanted the insurance taken off. LaQuetta said, «Most people want the insurance since the face of the i phone is made of glass and can easily break.» We again repeated we wanted it taken off and we wanted a credit for the 2 months that it had been on without our knowledge. LaQuetta finally told us she would take the insurance off and that she would have Linda the manager call us about the credit as she was not in that day (Wednesday). We never received a call from Linda, and we discovered on the next month’s bill that the insurance had never been taken off. In fact, it had gone up from $ 8/​month to $ 11/​month. On May 13, I went back into the store and talked again to LaQuetta again with Nathanael listening in the background. She said again the manager was not there (She left at 4:30 and would not be in the next day Wednesday) but she would have the manager give me a call on Thursday. Feeling leery that the I would actually receive a call from the manager because of my past experience, I made an appointment online, putting in the notes that I wanted to talk to the manager only. When I went in on Thursday, the person who greeted me told me the manager had just left to lunch. I was livid. She looked up at the appointment board and saw my name. She said, «We never check our appointments. Usually people who set up appointments just need help setting up a phone, and any of us can do that.» She went to the back room to talk with LaQuetta, who called LInda the manager on her lunch break. LaQuetta came out from the back room, saying she had talked to the manager and she would give me $ 22 for the past two months that the insurance had been taken off. I told her I had been lied to more than once. She had said on Tuesday that she would have the manager call me on Thursday. It was 2:45 on Thursday. She said the manager had had a lot of calls that day and it wasn’t the end of the day yet. I said I had specifically set up this appointment to speak to the manager not to talk to her through someone else over the phone, and I wanted my full credit, not just for the past 2 months. I said I would be calling Sprint customer service. She said, «Fine go ahead and do that.» «Do you want your $ 22 or not?» This Sprint store needs some major training on customer service and doing what they tell customers they will do. I did end up calling Sprint customer service and got the credit due to their deceptive charge I had asked this store for more than once. I also complained about the store’s manager and staff, and they assured me they would be talked to. I don’t know if anything will come of it, but do yourself a favor. Save yourself the frustration and never step foot in this store. I know I never will again.

I wish I could give this store a O. A friend of mine was going to give me her Galaxy 3 phone from sprint. I was going tanning so I thought I would stop in and see about the cost of there service since I have straight talk now. The woman I spoke with was so I could care less I walked out. I asked if I could used the phone pre paid 1 work answer NO. I asked about 2 year and the cost 70 dollars 2 word answers then I asked about tax’s no real answer. I was not told that if my husband come with me on the plan it would be less. There was no help. This was a young black woman with glasses. I am a manager at a large jewelry store and know how to treat a customer and this was not it. I think the DM and or manager of this store should look into how a customer is treated when they walk in talking about switching service to there company. I have now told my friend thanks but no thanks I will not now or ever be switching to Spirit

BUYER BEWARE of this store and Al Terrell. My daughters father bought a phone as a gift to her but is was not the correct phone for our plan. The phone was never opened or activated and went to return it within 14 days along with the original receipt and they refused to refund it first because they said it was 15 days (after 1−½ hours on the phone with customer care, they finally realized they were wrong) then because I didnt have the hard copy credit card. Most companies these days just refund back to the original way it was purchased without the card. Al Terrell (sales associate) said my only option was to sell it to someone else. WHAT? This idiot (sorry) he even argued with his own customer care escalation department who it now writting up this store for disiplinary and customer relations action. Sprint Customer care allowed me to return it to them and refunded the total amount. DO NOT DEAL WITH THIS COMPANY OWNED STORE. You are better off on the internet or with another Sprint location. It seems as if all they want is your money… and don’t care if you are satisfied as a customer.

Very very very bad. Purchased the 4G Air Card from this store. The sales guy, Albert at the store lied to me about my service, and my company discount. When I contacted the store to follow up nobody wanted to help me, they just gave me the customer service number, and kept on sending me the bills for the wrong amount, and adding late fees along the way.
I just got off the phone with Sprint Customer service. It was a 45 min. call. Each rep told me that there was nothing they could do for me, so I asked for a manager each time. It was at least a 10 min. wait for each manager, and they just wanted to transfer me to another customer service department that «better handles those type of issues». They finally gave me a $ 50 credit on my bill… but I still think I’m going to cancel the service all together. ($ 200 to cancel the contract by the way)
About the 4G card itself, it is faster than 3G, but not by the «up to 10X» they claim. The 4G coverage is sub optimal, service drops into 3g automatically, but switches back into 4G manually. Very frustrating if you are in a car…
My suggestion, go with Verizon, better customer service, much better 3g coverage, and they will have much better 4g coverage when they come out with it in a few months.

My husband and I recently visited Sprint Store 923 to upgrade our phones and plan. Afterwards we both remarked about how comfortable we felt in the store. The staff were warm, friendly, patient, and helpful. No one tried to hard sell us. We felt the staff tried to help us find the plan and phone which best suited our needs, rather than upsell us. We’re very happy with our new Samsung Rants and plan. I’d highly recommend this Sprint Store location.