Advanced Performance Physical

Our family used Advanced Performance Physical Therapy several years back for my daughter’s sports injury and we were very happy with the results. When our doctor recommended physical therapy for our son years later we knew exactly where to go. Caleb and his staff are just as attentive as ever! I feel confident about his professional treatment and his staff is always pleasant and polite to their clients — even those who are in pain and more difficult than they might be normally. In addition, Caleb is always patient to answer questions and breaks down the problem so we can understand exactly what is going on. When families from the base are in need of a physical therapy referral we are always quick to recommend Advanced Performance Physical Therapy!

I have mixed feelings. I thought the owner, Caleb, did a great job of diagnosing and giving exercises that have helped. But now when I come in, he hardly even talks to me. His staff does all of the setup and works on the exercises with me. I see him working with other people who come in, but not me. Sometimes I think I ought to be getting more personalized treatment or some kind of cross-​friction massage or some kind of hands-​on therapy that the other reviewer referred to. I guess I think I’m paying to get treatment from a PT, not his assistant, and that he should be checking in with me every appointment and writing some progress notes or asking me some questions about how things are progressing. The exercises themselves have been really helpful — or at least the ones i could actually do. Other people give him glowing reviews. I’m not criticizing his knowledge. Also, I experienced delays getting an initial appointment and even getting more appointments once established. They book up fast — and that’s not necessarily a good thing.
After reviewing my records from this facility, I feel uncomfortable with the kinds of mean things written about me that I was uncooperative when I asked for modifications because I had other pain in other body parts that weren’t going to be treated. I felt like I was trying my best to improve and was doing exercises at home because I couldn’t even get in there half the time. PT was often extremely painful for me. I cancelled a few session because I needed more time to recover. If I needed cuing to get things done right, it’s because I was having trouble doing things, not because I was unwilling. I feel like crying now.
Just dropped a star. He may be knowledgeable, but he did such a great job of saying negative things about me that my insurance company, which was covering everything, denied things because he convinced then that it wasn’t medically necessary. This isn’t over! I am so angry.