Nordstrom Grill

This is a complaint based just on service and atmosphere of the restaurant. I had dinner here yesterday and the food was excellent!
Now, onto the bad– our server took about 5 – 7 minutes to come around and get our drink orders. The restaurant was not busy, maybe about 7 – 10 tables with two servers and a food runner. We placed our cocktail and food orders, the cocktails came out quickly and were very good. No bread, no refills on water-​nothing. My boyfriend had to wave her down to get more water and order another drink.
We were seated next to the computer and I could hear our server YELLING (something about learning to use the new computer system) at her manager. The manager didn’t correct her or take her to a more private location. Then, another employee who was off showed up for training in her pajamas! Dirty Ugg boots, stained gray sweatpants and an over-​sized faded blue zip up hoodie (ew).
My food came out and was delicious, but I’m out of water and would like another glass of white wine. Place both empty glasses on the edge of the table-​again, nothing, keep in mind that both her and her manager are right behind me. Finally she comes around and asked if I’d like another glass, yes please. Places my wine order and continues to go back and argue with the manager. TEN minutes go by, I’m done and ready to leave. When my boyfriend cancels my wine order she says «Are you sure? It’s just sitting up at the bar…» Paid our check and left.
I really hope that Nordstrom does improve this location.

I’ve been coming here for years. The people, the atmosphere. the menu.has changed. but ALWAYS good. Always. There are a lot of favorites I wish they would bring back. Let them surprise you with something new.