Jack In The Box

Excellent staff! Ordered extra cheese on my potato wedges last night n got super dry wedges, no extra cheese whatsoever. Came in today n politely mentioned it and the wonderful girl that helped me fixed it n made my order right! Thank you to her n the staff today, excellent response n superb kindness. :)

Aloha! Braddahs and Sistahs! I b on Maui, but I’m back in LA! I have 2 say dis about da new Panko-​Onion-​rings!!! Dey da kine, way bitchen! So da tale goes… I get off da plane at LAX, a little blue, from leaving my Maui, so we right-​on PCH and head form my Pakalolo friends at New Age, get my blaze sup;ies, then stop at this JOB’s for curley fries!!! BUT, alas, dey were hypin new Panko Onion rings! So I grinded on da buggahas and dey b da kine! Ketchup (Heinz) is a must, but hot sauce, chili b good 2! Now I know some of you anti-​420 folks figure I might b 2 high 2 judge said Panko-​Onion rings??? Well, I suggest u get Fishigh and try da POR’s!!! Don’t 4-​get, Billy Knows!

Submitted feedback to JitB corporate, as they only had ONE employee working last week at 5:30am…she had to work both the counter, drive thru AND cook. Took 20 minutes to get my order and another potential customer got fed up and left after waiting five minutes (she was acknowledged by the employee). Receiving the following email, appears to be from the franchisee:
Good evening Chris,
My name is Sandra Moreno, District Manager for Jack in the Box. I would first like to apologize for the inconvenience during your recent visit to one of my locations. I have contacted restaurant manager for immediate follow up on: order accuracy, poor quality, behavior, lack of attentiveness and lengthy wait time I appreciate you taking the time, to share your feedback and concerns, be assured I will personally follow up and ensure proper training is being done.
Thank you,
Sandra
NOTE: the email was not JitB branded and simply had «Visit» in the subject line and appears to be a generic copy/​paste response (my issue was with the wait time and only ONE employee on site). If my email didn’t have preview feature, I would have simply deleted this and thought it was junk email. I did receive another survey (properly branded this time) and gave them a counter-​counter survey review (if that makes sense) but seeing as I had no real resolution from another JitB issue at another location last year, I’m really not expecting much.

The has got to be the most professional, courteous, friendly fast food place around. I frequently go here and they always do an excellent job, never once getting my order wrong. Food is always packed nice and organized. They deserve a raise!

Customer service is great, Edmar was helping me in the drive thru and he is very friendly and got all my orders right.

Who ever was working tonight, October 13, 2015 at 2:30 in the morning was doing an amazing job. Service was fast and the food was made amazingly delicious! I go to a lot of different jack in the box and this one, this one has become the one I will definitely go back to. And hopefully, their service will be the same as tonight. The car in front of us got their food so fast, we weren’t sure they actually got their food. When we got our food, I was afraid it was gonna be wrong, cold, or I was gonna be missing an item but no. It was great! Hot, delicious, and made just the way I ordered it. Whoever was working tonight should get a raise or given a promotion if they haven’t had one yet. When I get late night munchies or I’m getting out of work late and am hungry, trust that I will be going to this jack in the box. Thank you to the crew that was working tonight. As a fellow food industry worker, I know how tough it can be to work the night shift. You guys are awesome!

This is my third time coming through the drive-​through and Leon was helping me at the window.
He has a great attitude he communicates with you at a high-​level and no mistakes or ever made.
He makes me drive away with a smile on my face I wish every drive-​through would hire enthusiastic employees like Leon.

I’ve been dinning here for quite a while now and today there was one employee that stood out from the rest her name Is Michelle and oh my was she the most friendliest and best customer service I’ve ever received at a Jack in the Box. She looked like she was doing everything all at once and knew exactly how to attend the customers when I ordered a Orio shake with extra Orio she knew exactly what I wanted it was the best Orio shake I’ve had in a while.

The Jack In The Box on Spring was closed for breaks apparently, even though the sign said ‘open 24hrs’.
This Jack’s was super busy and I could see the short staffed employees struggling, yet my cashier was really friendly and made sure I didn’t feel burdened while ordering. The manager needs to hire more employees, McDonald’s & In-​N-​Out both are very successful, because: their employees aren’t given more than they could handle. Take care of your employees. Anyway, the food here was fresh and their oreo shake was DELISH.

I just finish my food at this restaurant then Im soo happy for the wonderful service and grate Food. but my main concern is the EXELENT clean restaurant is my number one location then I drove from Down Town Long Beach .just to get to this location. THANK YOU JACK IN THE BOX FOR HAVE RESTAURANTS LIKE THIS.

Ordered my breakfast combo. The cashier or manager prolly didn’t hear me and only charge me for the burger. I asked if its correct with the breakfast combo for that price. She apologize and said it was her mistake and gave me my coffee for free. Now, that’s great services. I told her I can pay for the coffee but she says it’s fine .:)

This jack in the box is excellent I’ve never in my life met a fast food restaurant that strived to have such excellent customer service and accuracy. I’ve been coming to this location for about 2 ½ years now and they haven’t messed up my order yet. The employees are just the greatest, they are friendly and so helpful. The quality of the food is great and for the price, wow, such a value!

Oh my. Well this place gave me food poisoning, hence the 1 star rating. I ordered the sandwich melt and I shared it with two other people. All three of us got sick from eating there. Never again jack in the box! I never want to feel what I felt that day.

I order two spicy chicken sandwich in curly fries for one food was cold in old tasted in looked like the reheated my food on top if that they put two slices of white chess on sandwich to cover burnt chicken up I took one bite and knew right away it wasn’t fresh then I got no napkins ketchup ranch nothing

I eat here weekly. The staff is always friendly and helpful.
About a week ago, one of the staff offered my kids a free strawberry lemonade from a previous order mistake. They were very happy to accept.
I sincerely appreciated the staff’s effort to brighten our day.

Been here a few times and the workers are all young! They look like college students. Cielo has been my server and she is super sweet!
Service is quick! Got my food within minutes.
Location is easy to get to. You just need to make a left and you will arrive at the entrance (if you are coming from the 405 freeway). Easy access to the freeway!
My favorite items from jack in the box are:
–curly fries!
–stuffed jalapeños! Delicious with ranch & hot sauce mixture!
–overload chocolate cake (for those chocolate craving days!)
–jumbo jack (simple burger)
–2 tacos for a dollar?! What a steal!

A fast food chain like no other and I love it we tease and call it Jacque in the box.
The other night I tried some chicken egg rolls that my daughter brought by they were so good I didn’t realize that they were from Jack in the box the egg rolls were full of flavor crispy and light they didn’t need any dipping sauce.
What I like about Jack in the box is the variety they constantly update their menu and it’s open 24 hours a day.
The tacos are grainy but I love those fried tacos and the taco sauce in that packet is so different I enjoy the taste.
The fish sandwich is crispy it has lettuce tomatoes and tarter sauce its so good.
The French fries are thin and crispy and the curly fries are seasoned so well you don’t need ketchup the onion rings are a classic childhood favorite of mine.
The burgers I’ve tried so many but my favorite is a good old Jumbo jack with lettuce tomatoes onions and cheese with secret sauce.
The deli ham sandwich with pickles is pretty good but the bread is too chewy.
The breakfast menu is awesome I like the croissant breakfast sandwiches all varieties and the breakfast biscuits with eggs and sausage or bacon I’ve tried them all and each one is pretty good.
The shakes are creamy and thick they are now topped with whipped cream and a cherry.
The cheesecake is the one item I don’t like anymore it has a thick fake taste devoid of flavor or real cream cheese.
I stop in a few times a year it’s a childhood thing I suppose loving Jack. But it’s my go to spot for quick and tasty food every time.

I don’t eat fast food too often but I gotta say this Jack is unlike any other… First of all, they are courteous, which goes a long way in the service industry.
Second, they don’t sound like they hate their job, they actually sound happy to help you.
Third, the food always looks like its right out of a commercial!
But the best part is that it tastes fresh and I have never had a bad experience here:)

This Jack is great, specially their drive– thru service. I come here once in a while for a bite, seen 3 – 4 different workers, and they certainly are doing a a fabulous job. Always very polite, friendly and fast service. They address you as «sir» or «ma’am» take their time to repeat your order, and certainly don’t sound like efff you I hate my job.
Keep it up Bixby JIB

I was inspired to write a review of the Bixby Knolls Jack in the Box after a quick run through the drive-​thru. The guy at the window was extremely courteous and amicable. He addressed me as «sir» (I’m 26, I’m definitely not a sir, but it’s refreshing to be treated well at a fast food spot), made it a point to repeat my order as he handed everything to me and then asked if everything was alright before I left.
Common courtesy? Sure it was. But in the fast food industry it seems that it common courtesy is the exception, not the norm, and this Jack specifically deserves a shout out for that.