Pacific Palms Healthcare

This place is really hard to review depending on the situation of the patient. I think if the patient is aware of their surroundings this place is acceptable because the patient could ask and press the button and request for help and get whatever the need. It has activities on a monthly calendar for the patients to join and stimulate themselves. The bathrooms are shared with four other patients located in the middle of two rooms so the patient has to be aware to lock both doors. I think it should be one bathroom per one room. That was gross and not airy with no circulation in the bathroom. I suggest visiting your love one on a daily basis or at least every other day just to keep your loved one not feeling they are abandon under the care of others. It helps if you invite friends and family to come and talk to them. Otherwise the faculty seems to be trying to do their best. I stayed with my mom & fed her at the dining table with other patients and everyone looked content. They need new utensils. The parking is horrid. Hard to find a close parkg. I was reading one review which said his uncle was in diapers. My mom was in diapers and you have to look for rashes and she never had a rash. Diapers or fine if you don’t see rashes or bed sores. Visiting your love one is the best you can do for him/​her and once you talk to the faculty and get to know them its not a bad place.

This place is ABSOLUTELY DISGUSTING. If you love your family member, I beg you not to send them here. My great-​uncle is placed here, much to my dismay and I there is not one good thing I can say about this place.
First, he was placed into a room that had pictures and cards hanging from another patient which tells me it wasn’t properly cleaned. Then when I asked that he be moved to the bed with a window so he can have a sense of normalcy, I found items from the previous resident as well. Oh but wait, thats not all I found, there were pills on the floor and what looked like old, dried stool. Yes, feces on the cork board above where his head would lay.
I talked to the supervisor on duty, Novie and she was less than compassionate or helpful. She could barely choke out an apology after telling me that I need to speak with his daughter. Which I informed her that his daughter nor any other family has anything to do with how this facility is managed and operated. She rudely informed me that she «already told» me she would have housekeeping cleaned his room.
I asked to speak to the Director and was told that I could only speak to the supervisor so my next step was to contact the Long Beach, Department of Health, which my mother just so happens to work for.

Kaiser sent my dad here after his stroke and it was a very unfortunate experience to say the least. Complained to the Admissions lady as requested; however, that didn’t seem to make a difference. Brought my dad a Get Well Soon plant and that was «misplaced» I was advised by staff and never found. My dad’s clothes were missing and some other person’s personal belongings were left in the room, when addressed with the staff they didn’t seem to care. A couple of the staff members are nice but the remaining majority were definitely lacking in effort including the management. It’s terrible there are places like this!

If you love your parents and grandparents, don’t leave them here. Don’t let Kaiser designate this poorly run facility for someone you care about. My dad’s a WW2 Veteran and they treated him badly. They put him in diapers because they were too lazy to take him to bathroom. We found dad with soiled diapers and without energy. On my last visit to this place, Dr Vo told me he couldn’t understand why dad couldn’t hold down food and drink. I asked him,” when do you draw the line between what you don’t understand and when my dad gets real medical attention from a hospital?” An hour later he designated by dad back to Kaiser Hospital in Downey where they discovered he had pneumonia. If I hadn’t questioned Dr. Vo, dad would have been there for more days without proper treatment for his pneumonia.
Also, dad had plenty of clothing; t shirts; sweatshirts; slippers and pajamas. More than half of these items including his slippers were missing. I noticed some of the staff simply don’t care. They appear to just want to put their hours in and get a paycheck.
Also the place is dark and dreary. The beds are way too small and without rails, so the patients can easily fall out. If I could give Pacific Palms ‘0’ stars, I would.

I normally don’t Unilocal but had to on this one. My mom is 85 had surgery and had to go to rehab. She has been to a few homes and did not like them at all. When she was in the hospital I told her she had to go back to a rebab facility, she freeked out. I thought i would tour a few of the homes to see which one I thought would be best for her this time. This was very difficult for me.
I met with Rona at Pacific Palms Healthcare and she was AWESOME. She understood my concerns and did everything to assure me my mom would be ok. I choose this facility and I am soooo glad I did. My mom loves it here. She is very comfortable and she told me that she is so happy because everybody is soooo friendly. She also said the therapist are GREAT. They told me today she had to be here one more week. I thought for sure she would freak out but she said «its ok im fine staying one more week» Of course she would rather be home but for the meantime she is at peace here and happy to stay here. The only reason i did not give 5 stars is because the food is ok.