Packard Square Cleaners

Lost my nicest suit. Claimed I never gave it to them. I had the ticket to prove it! Unbelievable.

Good laundry, bad attitude. Whilst I have no complaints on their service, the demeanor and attitude of the person manning the counter is borderline offensive. Definitely not service with a smile!
With the neighborhood growing, there will be more competition soon and that will hopefully fix this issue or hurt their business.
If you don’t mind the attitude, stick with them, else like me, move on. World Class Cleaners is a block and a half away and they are quicker with their service and very pleasant to deal with.

It’s unfortunate there’s nothing else in the are to offer these folks competition. They seem to be holding on to their business because people in the immediate neighborhood really have no other choices. The guy that usually runs the counter is very rude. The prices seem high and arbitrary. They claim they can’t provide rush service. They won’t accept credit cards for anything under $ 15. I end putting off my dry cleaning because I’d rather not go to this place.

I’m not sure why they have so many bad reviews. Prices change depending on the item and the type of fabric. I found their prices to be cheaper than other places.
I think they do a great job. I would definitely recommend.

This place is a sham. Unfortunately there isn’t much competition or else they would be out of business. We have had several issues with them and the curly hair guy keeps telling is that we lost something our to check with or doorman to only have them find it later. This happened three times and is extremely insulting since he makes us feel like idiots. I guess we were idiots for not leaving them earlier. They always promise to get back to us but never do so we have to hassle them. We have moved around a lot in nyc over the past decade and have never dealt with such horrible cleaners. Our doorman tell us that many people on or building have issues with them. If you use them count all your clothes before and after asap.

Absolute sham of a business. This place has the shadiest pricing schemes ever. The guy who runs it ALWAYS tries to hassle me about the price specials and it’s obvious he wants to squeeze every dollar out of me he can. The only bonus? The ribbons that come tied around the hangers. My cat loves playing with them. Other than that, I have nothing good to say.

These guys are thieves. They make up the prices as they go. The price list is meaningless.
Also the guy with the curly hair is a real arshole. The type of guy like when I say hey I think an item was missing from my delivery, first he argues with you for 10 minutes, then he checks the system, then two hours later the missing pieces get delivered, without a sorry or thank you.
I will also add that I have sent a white suit jacket and white coat. Both are still hanging in my closet because the last time they came back, they just were not white anymore.

Sad to see this place deteriorate so much in just a year.
They have gone from being a great member of the community providing a needed service to the neighborhood, to basically just trying to extract every last dollar from customers that have no easy alternative nearby.
Not only will they not honor any of their specials, due to a variety of creative excuses… they now actually accuse you of being the liar if you call them out on their questionable tactics.
I took about 10 shirts for wash and press. They pick out two and say they have to do them by hand because the buttons are different. I ask how much and he tells me $ 6.50 I let him know that they’ve never charged me extra for these shirts on numerous occasions and he said that is not true. Basically that I am a liar and what I am saying is made up to save the $ 10.
Needless to say I took my business elsewhere and will not be returning. You can see a trend of negative reviews in the past few months so I don’t believe my experience was a fluke.
Hopefully people will stop putting up with this and they will go out of business soon and replaced by a more ethical operator.

This place is a rip off. They charge 15 dollars per dress, and not formal dresses either, that price is for casual dresses. Over priced and VERY rude employees. They were late with my clothes and tried charging me twice! Good thing I saved my receipt as proof that I paid upfront. Will never use again. SHADY business.

Very friendly people and clean. They even got a stain out of my favorite suit that my past dry cleaner couldn’t! Thanks guys

TO add insult… the one dress I did drop off for my girlfriend for $ 16 to be cleaned is still not ready. Receipt said will be ready by 430pm on 7/12…I said I need it earlier and guy said okay before 12pm on 7/12…it’s ⁷⁄₁₄ and dress still not ready and told to come back after 6pm on 7/14.WTF? I needed this Saturday for event tonight! I can’t wait until some other places open in this area because I have never been so underwhelmed by a business.

I will never use this place.
2month ago, I dropped my fur to wash. I asked them if they cannot do, I would not let them clean up. However, the guy said he could do, yet I had to pay $ 20 because it is hand wash. He asked me one week, but it came around 10days after I dropped.
When I opened up, I could not believe my eyes. My fur was very very horrible condition. first time, I understood this situation because people can make mistake, so I asked him to fix this. He said he could do, so I trusted him, and I waited 2weeks. When I picked up my fur, he showed me more worst condition of my fur. He said he could not make it, so he had to ask to fix to tailor. Finally, I was very angry because of his attitude. He never sorry to me or any apologized until I got angry to yelling to him. So, I said to him that there was the last chance to fix my fur, and he said he could do. After one week later, I got a call from the store to check my fur. When I got there, he showed me very very ugly fur. He said he is not owner, so he would tell about this problem to owner.
About few days later, the owner called me she would bring few samples to me. Few days later, she brought three pieces of fur, and it looked ridiculous because one was used from jumper, and one was fake fur. I did not want to make big problem, so I picked one of them. She told me that she needed few weeks because fur is very sensitive. It was around Feb.18. However, they did not have any announcement to me until Mar, 17. I visited to store to check my fur, and I asked about my fur. He said «no» what!?? I was very furious about their «ATTITUDE!!!» He called owner, and he gave me the phone. The Owner said she called me and left message, yet I did not have any voice mail or missed call. She lied to me!!! Especially, I was really angry about the owner’s attitude. She was yelling on the phone to me. I did not understand how she treats customer! She told me that which I chose the fur was half inch short, so I should go to fur store to choose my fur, and she will pay for it. However, I did not have time to go there, and I did not want to go to waste my time! She really waste my time, but she was yelling to me on the phone she did not want to waste «her time»!! Huh???
I really did not want to waste my time, so I asked the fur stores address. Here is very ridiculous answer from her. She said she did not know the address. What!!? I tried to be generous, but I could not handle my temper because of her!!!
This place is very horrible place!!!
And, here is answer to your comment.
You do not need to say what should I do or not! This is my true information and experience from your store, and I have right to say about my thought! I am not the person who wrote my comment on Unilocal,but you made me to do so.
You lost one customer because of your attitude, and you should shame yourself since you have your own business. You might say you do not care that I use your place or not, yet think yourself very well as a businessman, and I hope you realize your responsible was very rude.
I am not upset about my fur.
I am upset because of your attitude!

Will never use them again.
I dropped 4 items: 3 dresses and a sweater, and I asked to put stickers on stains. When I get back to take my pieces, I found that one dress was simply steamed and still had stains on it. They told me that they will clean it one more time. At this point, I wanted to pay for 3 pieces and take them because I needed my sweater now, I said that I will pay for 3^rd dress when it’s clean and I can pick it up. A guy who works there said that I have to pay the full amount and he put my clothing away. I said that this is my clothing and I’m willing to pay for work that is done, but I can’t pay for something that is not finished, for dirty dress. The guy said that I have to talk to their owner in order to pay for 3 pieces instead of 4. I can’t waste my time coming to their dry-​cleaning to catch the owner and I asked him to give me his number and name. But he refused to do so. I couldn’t understand what he was trying to do. If he wanted the full amount, I could pay it when I pick up my last piece because that dress certainly costs more than their price for cleaning.
It was just horrible! Finally he gave me all my clothing. And I paid for 3 clean pieces. But it was so stressful and absolutely non-​sense situation. You don’t want to encounter non-​adequate reactions when you bring your clothing for dry cleaning.

Dam this place gets ur stuff done mad nice, crispy fresh white, thought it was brand new dress shirts. and there customer service is tight, they’ll cater to your needs, they’ll be in business for a longtime. guaranteed!

They do a fine job. The price for things like suede cleaning and zipper repairs seem a little on the high side, but I would still take things here for cleaning.

This is place is great. They do pretty good job with dry cleaning. I’ve been getting my shirts laundered here since the price was $ 1.09/shirt. The price keeps going from $ 1.09 to $ 1.19, $ 1.25, and now it’s 1.35/shirt. What’s up with that? Why does this place keep getting more and more expensive?

I have been a happy customer of PSC for more than a year, they have ironed out the problems I had with them, and I am happy with the quality of cleaning. Note to PSC: please fix buttons that break off from ironing, not a great feeling to put on a shirt & find a button missing or cracked. Keep up the good work!

I live right above this dry cleaner so I was a frequent customer until last winter. I dropped off my white coat for dry-​cleaning last winter and I did not get it back for 3 months. Every time stopped by to pick up my coat, they told me to come back next week. I did this for about 2 months. At that point, I figured they lost my coat or something bad happened to it. But they were keeping telling me that because it’s a white coat with fur, it’s taking extra long to dry-​clean. I was very stressed because it was one of the more expensive coat that I own.
After about three months, my coat was finally delivered and the coat was in the same condition as before i dropped it off. Because it’s a white coat, I could tell right away that it was not dry cleaned. They merely returned it back. I pre-​paid for the service but I didn’t even want to talk to them anymore, so I did not demand for a refund. I was just glad to have my coat back.
I’ve used Packard Square dry-​cleaner for other services and I was happy with them, until happened. If they were honest with me and delivered a well dry-​cleaned coat at the end, I would not have been so upset.
I found a more trust-​worthy dry-​cleaner in the area so I will not be going back here anymore, although it is right downstairs.

I can go anywhere to get my shirts cleaned, but this has been my favorite dry cleaners ever since I needed something dyed. They did an amazing job, so I decided to see what would happen when I needed my jeans hemmed and they came out the perfect length and looked as though they were always that length. They really know what they are doing here!

I’m very pleased with the service at Packard Square. I’ve been a regular customer, sending my cleaning out to them about every two weeks (once a month if I’m lazy) for over a year. My cleaning is always returned quickly and well pressed. I think the prices are good and feel that the staff makes the extra effort to ensure things are done right. I haven’t always been positive about Packard Square but they’ve really turned things around. If you haven’t tried it in a while, it’s definitely worth revisiting. Great place.