AutoZone

They fixed my broken side view mirror… for free. I wish I could remember the gentleman’s name that helped me, but thank you guys, it was very much appreciated.

This place is completely BS. They will rip you off however they can.
My cars battery died out so I needed a new one quick, on a Saturday early evening. I called them to confirm the cost before picking up the battery. At the check-​out they charged me extra $ 18 bucks because I did not bring in the old battery.
They never told me that when I called. If I didn’t have any extra money I would have been stuck. So, I paid using both ATM and cash.
When I returned the old dead battery they refunded the $ 18 bucks to my ATM. I asked for it in cash, but they said the computer will decide where the refund will go to.
They failed to tell me the full cost ahead of time and they they are willing to allow a computer to decide customer service.
I will never, ever go back here.
BTW. I could have seld my old car battery for about $ 10 anywhere. They tricked me into giving that up.

Marvin and Luis are awesome! Super helpful and got me exactly what I needed! I highly recommend this AutoZone. Great service and open late! Because let’s be real, you car always needs help at the most inconvenient time.

Went for the first time today to replace a headlight. Fredy V. went above and beyond with the customer service and helped me change the bulb in my difficult German car. I’ll be back for sure!

They are lying crooks.
I brought in my car battery because i left the headlights on all night and it ran out of juice. I know how car batteries work so I know that as long as the battery isn’t defective or dead, you can recharge the battery. So I go into the store and they say «your battery says it is low, it should be fine after charging it.» So i come back in a hour and another worker from store retrieves my battery and tells me «Your battery is dead, you need to buy a new one.» Obviously he didn’t know that his coworker just said it’s a good battery and that it only needs a charge. He lied to me, in order to boost sales. I said «I will buy a new battery, however, I’m taking my old battery with me.» He then says «no, no, you should leave the old battery and save 18 dollars.» That is when i knew that the old batteries were just fine and he was lying in order for me to buy a new battery. So i took the old battery home, and wala it works fine.
So long story short, don’t believe a word that they say. They are only trying to get you to buy things that you don’t need. If you have a dead battery, let them charge it for free and take that old battery with you. 9 out of 10 it will work. They are lying to you so they can boost sales. Save $ 150.

Fredy V. went above and beyond the call of service! I came into this location after 8p on a Thursday looking to test my car battery. They don’t usually perform this service that late, but I pretty much knew it had to be changed. After confirming my faulty battery, I bought a new one which was the last in stock available for my car. I also scored a $ 20 rebate for my purchase too. By the time of my purchase, around 8:30, the store started getting busier. Fredy didn’t leave me hanging and replaced my battery despite the line forming inside. My new battery didn’t fit like old one and it took longer to adjust for some reason. Thankfully Fredy’s supervisor was understanding that I could potentially get stranded if it wasn’t replaced. So grateful for this kind of service. I will be returning to this store for future purchases although parking can be a hassle. I saved about $ 50 compared to having the service completed at my dealership in the first place… THANK YOU

Let me just start off by saying that I live in Los Angeles.
And I am open minded.
But God DAMN. This Auto Zone was so bad, it is part of a conspiracy of making me racist against Hispanics.
So I went to this KoreaTown Autozone after purchasing a battery. The battery has had numerous issues, dying and I was stuck in a Vons parking lot. Less than a block from them. I called and asked for help with my battery. However I guess my ‘White Privelege’ of driving a 1995 Toyota Camry prevented any sort of customer service.
Seriously.
They wouldn’t help one bit their response to my being stuck?
«Come bring us the battery and we’ll charge it.»
So here’s the funny thing. I can’t push my car up a freaking hill, and I’m not in the habit of bringing around the proper tools to unlatch a battery. I’m not great with cars in general. Its why I purchase car parts under warranties, because I’m paying for someone else to take care of any problems that come up. Hence a warranty.
So out of sheer frustration I walk up there, buy jumper cables, and luckily enough some guy jumps my car.
So I drive up to the autozone, in that shitty parking space. Walk inside and again ask for help with my battery. After waiting 5 minutes in a COMPLETELY EMPTY STORE. No one manning the registers or walking around really, just them in back chatting it up.
«Yeah we can’t, we’re short staffed.»
In an empty store.
Now I bring up that I’m open minded cause here’s the thing, around four Mexican employees come out front chatting and fucking around, while I’m sitting here in disbelief of what shitty customer service this place has.
So I’m waiting till tomorrow, to come talk to Omar about how horrible the employees are, and on top of that, I want a god damn refund for this shit battery.
I’m serious. This Auto Zone is SO fucking horrible, it made me 5% more racist against Mexicans.

Parking at this location sucks … However I come to this place because I’ve never had a problem. What do you expect from a retail auto parts shop anyways? Came in to exchange my battery for a new one. Ended up upgrading my battery because they gave me a pro rate credit of $ 70 for my old battery and also a discount of $ 15 for a Black Friday promotion. Transaction was done smoothly and I was in and out of that place regardless of how busy they actually were. Service is ok but they are very EFFICIENT.

This Auto Zone seemed decently clean on the salesfloor, but the workers seem a bit elitist and carry kind of a «I don’t get a f**k attitude.» The employee who helped me was dirty, which is understandably. But why did he smell like a homeless person? I know what a mechanic smells like, grease and oil yet he smelled like trash and urine. (confused)

Rude… Rude…Hispanic Manager with Military Haircut!
Caroline A., R.A. & others Negative Reviews here on Unilocal are TRUE indeed!
I arrived their at approximately 8:35 PM yesterday Oct. 19, 2015 to have the battery of my daughter’s car check if I need to buy a new one right away as she will be driving her car back to the SF Valley first thing in the morning.
I park my Scion XA right in front of the main entrance & put the hazard lights as I see a technician just came out with the battery tester towards the parking lot. On his way back inside I ask him if he can check my battery too and replied that I have to go inside & ask for the manager’s permission.
So I went inside & standing waiting infront of the counter and saw some few Hispanics who just came in & shouted in their language & greeted by the employees then accompany them to the display racks until they made payment in the counter. It took 2 Hispanic customers to took me over before I called their attention that I need talk to the manager to ask for his CLEARANCE for battery testing.
Only did I realized that this dude with military haircut and so busy entertaining anybody who enters the main entrance shouting in Spanish is the manager! He was just walking past behind me even without asking me iF I got help, as if I did not exist! Hence I can relate all those customers here who reviewed that they felt being ignored!
So when he finally finished assisting his Hispanic customers then he ask me what I want, I told his I need his CLEARANCE for Battery Check on my car which we all can see in PLAIN VIEW with flashing hazard lights just infront the Stores’s Main Entrance curb.
His Rude Answer: «Oh No… No More Battery Check After 9:00 PM!!!» I check my watch & its still 8:50 PM. Before I can answer & point to him my watch… the Technician came out from Store Racks behind holding the Tester… and this Crappy Rude Manager said to his Technician: «Oh so do you wanna Do it? «which the Technician nodded his head & get my car battery’s car checked.
To this Rude Crappy Manager: If you just did not keep me waiting then you may not think its past 9:00PM already. You are discriminating other customers and show your enthusiasm to help customers if they are Hispanics like you!!! Shame on You!
So ALL THOSE NEGATIVE REVIEWS earlier of long wait, feeling ignored, customer service is severely poor are ALL TRUE on this AUTOZONE STORE!

rude rude rude rude rude
i was at this store 10 19 15 at 2:45pm rude blond hispanic lady help me out i call over the phone to put some spark plugs on hold and i gave the info for what kind a car i need it when i got to the store and i ask for the spark plugs she just didnt wanna to help out or listen what i want it explain rude and bad customer service by her this will be the last time coming to this store

True, the parking sucks, but besides that I have nothing but good things to say about this place.
I went to Auto Zone to replace a part that was preventing me from passing my smog test, and I had no idea what I was doing. The guy who helped me went out of his way to find the right part and explained what to do, and then HE LENT ME HIS TOOLS so I could fix it right there and save a ton of money! That’s freaking amazing. I don’t trust my wife with my tools! This guy saw I needed help, and he helped me.
Faith in humanity is restored. Props to Auto Zone.

Today I had an issue with one of my fittings on my power steering it was stripped Aldo the store manager was so helpful he assisted me with re-​threading the fitting took time to assist me and taught me one or two things about to fix my problem. Overall the best experience I have had at an Autozone A+++ thanks Aldo!

I don’t understand why people hate this autozone so badly. What do they think everyone is a mechanic that works there? It’s a retail guys. A retail store. I could get a job there. All they do is sell car parts.
I was having battery problems and they would charge it and refunded my battery 3 times with my warranty. I don’t see the problem. If you want someone to fix your car for you go to an actual mechanic. It’s pretty simple.

Been coming here for years. Never had a problem with customer service. In fact almost every employee who has helped me has been surprisingly friendly given how busy this location is and how disrespectful I’ve seen some of the customers behave. Parking can be terrible during peak hours. Come early in the morning or after 8pm to avoid a headache.

This place has the worst customer service please do not waste your time or money visiting this store

S***customer service. Save yourself the time. Those people act like they hate their job and give their customers attitude. They talk badly about the customers in front of their faces and have no respect for anybody. Plus parking is shit also. I’d rather drink cat piss than come back here.

I guess my biggest crime was being born female because I stood in line, unnoticed, for at least 15 minutes while customers of the male gender were graciously helped one after the other. When I finally got to the counter and explained my situation, no one would go out front to help me and I was told I needed to buy a $ 5 fuse «tweezer» and that «most cars come with manuals» A week later when AAA told me that they charged batteries for free, I brought in my battery, stood in line unnoticed again and was told to come back in an hour. An hour later, I come back… stood in line unnoticed again and finally had the AA fellow hold his hand out and ask for the service slip. I didn’t have it on me. He brought the battery out and slammed it on the counter stating it was «no good», then walked away. Hey, thanks for calling to tell me! I asked for the district manager’s phone number and believe me, I intend to use it. NEVER in my life have I received such poor customer service and Autozone, you lost a long time customer. Another plus was their idea of letting the panhandlers sit INSIDE the store. What a novel concept!
Ladies, your best bet is to «read the manual» and fix it yourself like I did.

The worse customer service ever! I was just in right now, and they couldn’t even take a couple minutes to install a blinker light. They let me wait for one guy to pick up a part, and then another line to be rang up. Initially, he said he would be able to do it. Then when I’m about to pay they want me to buy a bulb grease for another $ 1.50, and then they had to ask the manager to be able to do it. In a nutshell, a complete waste of time. They have the worse staff ever. They should all be fired and replaced.

Aldo was amazing! He helped me with my car battery and was very informative. I recommend speaking to Aldo. The store runs very slow and he seems to be the only one who has anything figured out.