Best Car Towing

Hands down the best towing experience of my life, thank you guys!!!
My key fob on my remote start car straight up died, I tried resolving the issue on my own but it was very clear that it shorted out and the only place that had a replacement fob was located in Glendale. After having a horrible experience with the first tow truck company that roadside assistance sent me (Fast Auto Towing– DO NOT USE THEM!!!) they then sent me the guys from Best Car Towing.
Two guys showed up (I can’t remember their names but damn these dudes were awesome as hell. friendly, chill, helpful, easy going, thank you!!!) Now mind you when they showed up I had already been dealing with this situation since 7am, I was frustrated, I was stranded, I had been talked to like i’m a friggin idiot, I was cursed at and yelled at by the previous tow truck companies boss. I was not in any kind of mood to deal with more stupidity but these guys were patient with me. I told them the problem, they listened, they told me «we’ll get you taken care of, no worries!» and they did! Their truck couldn’t fit in underground parking so they pushed my car to a point where they could hook it up and pull it out the garage, no damage. These guys went above and beyond!!!
I rode in the truck with them to the car servicing place and they laughed and joked with me the whole way, when dude found out I was from Texas he even popped on a country song for me!!! I can’t thank you enough, you guys didn’t just do your job, you went above and beyond the job. I owe you fellas a beer!!!

When you’re getting your car towed it’s unlikely you are in the best of moods. That may explain so many bad reviews of towing companies. Today I got the fastest, most professional, and honestly positive yow I’ve ever had. Noe was efficient, knowledgeable, kind and cool. With 7 years’ experience and a very positive attitude, he is an asset to this company.

So I ran over a a huge screw and was a little panicked because I had a client in the truck with me. So I called State Farm and they hooked me up with Best Car Towing. The estimated time was under an hour.
Darryl arrived very quickly (in 20 minutes) and was able to change the tire in a jiffy! He threw on the spare tire and loaded the flat tire in my truck in no time. Darryl was really nice and kept my client entertained during the wait.
All in all it was as great of an experience as can be under the circumstances! Thank goodness for roadside assistance!

I wish I had the option for negative stars because this place is far from anything worth it. They towed my car and clearly didn’t know what they were doing because he did not hook it up correctly therefore my tunnel cover flew off on the freeway completely damaging the car which I was expected to pay for! They are out of their damn minds still curious how this place is still in business NEVER COME HERE

I just had the worst experience in this place. I got into a car accident and my car needed to be towed. My insurance sent them out. The whole ride home the guy kept trying to make me get my car fixed in their body shop. He offered me half of what my deductible is to get me to commit. I didn’t know what to do, I was vulnerable, so I ended up giving in. I asked around about a good body shop to go to, when I got home, and my cousin recommended some guy that she and her family go to. I was about to call him to bring my car back, when he called me asking if I had the keys. I told him that he had taken my keys from me when he dropped me off at home. I informed him that I would no longer be needing his services, since I found someone more reliable. He refused to give me my car and took it with him claiming he would get my keys back. Here I am 3 days later $ 700 down and still no keys.
I would never recommend this place to anyone, even if it’s a free tow.

The name of this company is a straight up LIE. This is the WORST towing experience I’ve had in my entire life. I’ve been towed before and am used to the fact that the ETA is almost never accurate. So to counter that, I called way in advance knowing i’d need to be towed in the morning. I called at 430am and here it is almost 8am and I JUST got picked up. Supposedly there was some kind of «mix up». BS if I ever heard it. I highly suggest RUNNING THE OTHER way if you’re ever referred to this horrible company.

More like «Worst Car Towing.» If only 0 stars was an option. When I got a flat tire this morning, I called Honda Roadside Assistance, who dispatched out to «Best Car Towing.» I told Honda I would be waiting inside my apartment, so asked them to make sure the tow truck driver called me when he arrived so that I would know he was outside. After waiting almost three hours, I got a message from Honda saying the tow truck driver had come but couldn’t find me, so I needed to call «Best Car Towing” – at this point, it was about ten minutes before the tow truck driver was supposed to arrive, according to the ETA that Honda had provided me. So I called «Best Car Towing» the instant I got that message from Honda and explained to the woman who answered that I had received no notification that the driver had arrived, to which her response was literally, «I have no idea who you are.» When she finally bothered to do her job and look up my record, she told me that the driver was gone and the tow had been cancelled, and that I needed to contact Honda. Clearly the driver didn’t stick around very long since I called his company the second I was notified (by Honda) that he couldn’t find me, by which point he was already gone, and the fact that he couldn’t/wouldn’t just turn around and come back is beyond me. When I asked the «Best Car Towing» rep on the phone why the driver didn’t notify me that he had arrived, as I had requested, she said, «Well Honda called you,» at which point I realized the futility of trying to reason with her and hoping she would be helpful. Needless to say, there are just so many reasons this place is not worth using. Infinity thumbs down and a suggested name change for «Best Car Towing.»

Was going to take my car to the dealer to get it fix people keep telling me my transmission was the problem call the dealer told me it would cost like around 4,000 to 6,000 so best car towing came to tow my car to the dealer the guy told me they would charge a lot at the dealer so he said they would do it for less so I trusted them and had it took to their shop they call me and told me nothing was wrong with the transmission it was my axel they fix it now my car runs great they save me thousands I’m glad they are honest, it was cheap prize and fast on fixing it …

This place was great. They showed up exactly at the time indicated. I worked with Noe, and he was fantastic. He took one look at my car, and knew exactly what needed to be fixed. In fact, he got it working within 5 minutes. I requested we still the tow the car as I had made other transportation arrangements. He towed the car to my apartment, answered additional questions and was kind and fun the entire time.
Very happy with this experience.

These guys are royal dumba**, the idiot driver Eduardo was send by my insurance company for the tow, this idiot came to my disabled vehicle after state farm send them from my roadside assistance program he tells me ur cars a commercial vehicle it has ladders on it so he wanted me to pay extra from what I was suppose to pay, than this dumb mofo drives like he needs to go back to TJ ASAP, I tell this donkey to drop off my car at a specific place he tells me that I’ve already told him this info well than why the hell are u parked 70ft away dropping my car there u donkey lover, he smelled like a Mexican hooker and F*** this place I’m going to file a compliant with state farm there’s a lot of companies that would want the contract

This place 100% fucked up my starter I’ve filed a complaint against them with the BBB it was verified by my friend and trusted mechanic that it had been tampered with never go here unless you want to end up paying 100s of more dollars in repairs and not get anything actually repaired this place is a complete scam and should be put out of business.

This place should be called WORST CAR TOWING. Let’s start with how incredibly rude the dispatcher was to me when I called. Their wait time was outrageous and the dispatcher was so rude. I would never use these people. I cancelled them and called someone else who arrived promptly and without an attitude.

This place should be called Shadiest Car Towing. Upon my loooooong commute home, laden with heavy traffic, my carpool’s car gives out. It is a relatively new car, 2008, so this should not have been happening with good upkeep. She calls her insurance company, and Best Car Towing comes with a man of a loud and boisterious personality. He pushed us to not go to the mechanic the insurance told us to go to. It was nearing 6pm when he arrived, so a lot of the body shops were closed. I agreed because when I talked to the mechanic, he seemed rushed and a bit shady as well. But, I started looking up other places nearer to where we live, since my AAA card allowed for us to be towed all the way home.
When I was discussing this with my carpool, he overheard and said that my idea was ridiculous and told us to go to his company. I thanked him for the suggestion and wanted to discuss this with my carpool. He kept inserting his opinions and saying his place is the best and that all the police cars go there etc. My carpool felt swayed by his large personality and agreed. I asked my dad to come pick us up here as his body shop would not open until the next day.
The next day, my carpool gets a few calls with different quotes and different times that the car would be ready. This is a simple alternator replacement/​fix that could’ve been done in a few hours. But, they kept saying that it won’t be done until after 6pm. At the end, my carpool waited there until it was done, and they ended up charging her $ 600 for parts and labor.
The next day, we were driving home and her car suddenly overheats. We are stuck in the CRAMPED and CROWDED 10 freeway when we smell burning from the car. Soon after we see smoke rising from her engine. We pull over to the side, and could not even lift the hood as the metal was FLAMING hot.
I brought the car to my trusted mechanic at home, and he said whoever tinkered with this car last DISCONNECTED THE FAN. And he said that he would’ve charged $ 300 for the alternator labor and parts. $ 600 is a rip-​off.
I pass by this place every day as I’m commuting to and from work and I WILL NEVER COME BACK.

I had to get my car towed and the insurance company sent «Best Car Towing» the car needed to go to the shop, the driver advised us not to take it to the shop that we were planning and to send it to their own shop.
— Starting of the tow truck took more than 1:30hr to get there, once at the shop, the car took 1 week longer than the expected delivery date that they gave me at first.
— When I picked up the car, the computer was crazy, the car is an SUV with variable air suspension, all the time I have with the car it never presented any issues and after a week with this guys it stopped working, it would go up and down randomly, the check engine light was still on and their response was «You don’t know what you are talking about my friend» saying that they did not touch the computer and it magically got screwed up.
— The original issue that the car went to the shop for was the transmission after a week of delay and «extra» parts the car needed, they said they test drove it and that it was woking fine, they refused to give me any sort of warranty and 20 minutes after I drove out of the shop (With the computer all screwed up) the transmission started cracking, not a sound that you would have to look for but rather an alarming sound.
— Summary: 1 out of 10 being generous.
— Tow Service only, maybe not that bad.
— Their actual shop sucks; they do not deliver on time, crappy service, rude incompetent staff, car interiors full of black grease, I am not an expert mechanic but believe me a cracking transmission is something that a 5yr old would be able to know it’s seriously wrong, still cannot believe how they said they «Test Drove» the car and it presented no issues, when the car is even unsafe to be driving around.
— UNRELIABLE: They had stood me up with a so called transmission specialist and act as if I was sitting around waiting on them to see what time they want me to come down to the shop and then after saying a time they change it again and again.

So i’m stranded. Starts raining. My car has 2 flats, didn’t come with a spare (new car trend) but I have On Star. I call the nearest Pep Boys to find out I have 45 min to get there so they can put on the new tires. Our else I’m gonna ruin my day tomorrow.
I was skeptical about the towing company I’m getting because most times is an hour wait and the guys aren’t from the customer satisfaction section. Being a «free» tow, I figured that On Star probably got the most economical choice too.
However, I was pleasantly wrong. Tow truck comes in 20 mins with a quick working guy that was really friendly and even was very welcoming of my dog that happened to be with me.
I would hire these guys and pay myself in the future. Thanks for awesome responsive service. Even the dispatch person was super friendly.

Save your time from this thieves, they will damage your vehicle and then refuse to pay.
Had my tire and rim damage from this illegal immigrants (Eduardo) And then they refused to pay for damages.
You are better off pushing the car by yourself than calling this imbeciles that have no clue on how to even tow a vehicle.
Worst towing service On Tuesday, February 17, 2015 at 7:15 PM this unprofesional shop tow my vehicle and in the process of towing it the individual who was assisting me damage the tire of my vehicle. This individual (Eduardo) said that he will report it to his superior and that the damage will be fixed. I waited for 3 days and the company failed to repair the damage done to my vehicle. I called them on Friday, February 20^th 5:30 PM and I spoke to a so called «supervisor» that gave me a authorization to replace my tire in the amout of $ 40.00 and asked me to take the receipt to her office on Monday, February 23^rd. Which I did and when I got there they refused to honor their promise to pay for damages.

Tow truck took over 2 hours to get to me and when they arrived, they refused to help me roll my car out to the flatbed and cancelled the call (which was setup by my insurance company).
Not recommended.

Don’t even consider this place for any services!!! I brought my truck to get it fixed and it came out with more damages than repairs. 1700 dollars tossed to the trash! Unbelievable! Worst place in Los Angeles Area.

This place still owes me 14k on a judgement and has made a fake company to funnel money through to try and hide it from the courts. Their fake body shop AA Delano filed bankruptcy and has changed their name to Delano body shop. This shit took place 4 years ago and I’m still dealing with it. Do yourself a favor… STAY FAR AWAY.

Most unprofessional an unethical company I have come across. All those service providers that contracted with them. well check the fine print and run. I have never experienced a tow company who has one rate and time of arrival of 1.5 hrs. And then for a similar tow a different rate and time of arrival of 15 min.
Well this company does. If you have a service provider. expect vulgar vocabulary when you question why the discrepancy in there fees. The amazing thing is the rude vulgar woman on the phone makes it clear…“thats what happens when you go through a service provider and dont call us directly «
Then when you dont use them… they harass you on the phone and continue to be vulgar… obscene…unprofessional. …talk about bullies .
Stay away. stick with AAA