Coordinates Collection

While I wish I read the negative reviews before dealing with this company, the final result/​product was what I expected.
I placed my order past the Christmas deadline, so no surprise that I wasn’t able to get the gift for the holiday, but the time just kept ticking. The website told me that I would receive my order on January 15 — which I accepted.
I did not receive my order until January 27.
About a week before my order arrived and a few days after it was originally expected, I took to the live customer service chat on the website and the representative gave me generic answers to hopefully stall. They then told me that the timeline on the website was wrong and I would not be getting my order when I expected, but at least 21 days — not including weekends and holidays — after I placed the order.
This company provides a unique gift that I am happy with, but the customer service is sub-​par and the timeliness is terrible.
Make sure you are giving yourself plenty of time before ordering from Coordinates Collection.

Lost item. Never arrived. No notice of delivery. I e-​mailed into support and was immediately redirected to UPS lost items. No offer of anything else. POOR SERVICE. Do not recommend.

This was an AWFUL EXPERIENCE. I spent almost $ 200 on a necklace that looked COMPLETELY DIFFERENT THAN THE WEBSITE PHOTOS AND DESCRIPTION WHEN IT SHOWED UP.
I never received any information on tracking or shipping and it almost didn’t come on time for Xmas when I specifically bought it by a certain date, the company ENSURING ME IT WOULD ARRIVE. When I enquired about my package, it took 3 attempts to get a hold of anyone. (And I still have never received a call back.) To which they claimed they never promised me a delivery date, which is completely FALSE. I have the screenshots to prove it.
FINALLY, it’s been worn for only 24 days and the SILVER necklace has already turned brown and orange. Never been worn in the water, at night or during exercising.
This was a horribly disappointing purchase that was meant to be incredibly meaningful, and has totally been ruined by this company not standing behind their product or being truthful with their customers. I am so devastated that my gift is already ruined because of the horrible quality products this company produces.
PLEASE DON’T MAKE THE SAME MISTAKE.

If there was anyway to give this company less than one star I would. I received my bracelet and it continues to fall off my wrist even though I bought the smallest size possible. I have made numerous upon numerous attempts to get I contact which the company to make a return via email and phone. I leave messages and no one calls me back.
I’m pretty sure I’m not getting my money back based on the experiences I see below. So frustrating. I’m writing this not for myself but so other people do not make the same mistake as I did and lose their hard earned money.
PLEASE DONT WASTE YOUR MONEY!

DO NOT ORDER A BRACELET FROM HERE.
I ordered a bracelet for my sister on November 18 (to be delivered before Christmas). It is December 22 and my bracelet has not even been made yet. I have sent about 10 inquiries about why my bracelet has not been made; however each customer service representative has given me different answers. I was told by one representative that my bracelet is scheduled to ship and arrive before Christmas. Yesterday I sent another inquiry and the customer service representative told me that the supplier has not sent the bracelet yet and they will expedite the bracelet if needed.
I have called 14 times today, all of which are within the hours of customer service. I have left two voicemails, which have also not been addressed and have not even called me back.
I still cannot get a hold of these people, and wish that I never ordered anything from this terrible company.
The bracelets look great in pictures; however I would rather order from Etsy and get my order ON TIME.

Like many of the other reviews on this site, this company has to be one of the worst I’ve dealt with. My boyfriend bought me a bracelet as a gift and within a week of wearing it, the chain broke. I sent it in for repair over 6 weeks ago and STILL have not gotten it back. I’ve reached out numerous times and have been told that they are still waiting to get it back from the manufacturer. At this point I don’t even want the bracelet, I’d just like a refund. I would highly suggest you take your money elsewhere.

I am incredibly sensitive to nickel, and know this I ordered a gold finished sterling silver Legends bracelet. I have NEVER had an issue with sterling silver which I wear quite frequently. Within the first week of wearing the bracelet I noticed a rash begin to appear around my wrist. I called the company right away and told them about my issue. Not only did they tell me they could not remake the bracelet but told me that if I wanted a refund I would have to pay a 20% restocking fee– restocking of what?!?
The company is clearly cutting corners and mixing larger amounts cheaper metals, like nickel in with their silver. You are better off spending the $ 550 on Tiffany’s or some other over worn brand or paying a local jeweler to make you a custom piece.

what an absurd experience.
i have been admiring their jewelry for a long time, so finally decided to place an order for matching pieces for my sister’s birthday. i placed my order well in advance and in accordance with the company’s estimated production and delivery guidelines, because i’m not a complete idiot and i’m quite aware that custom jewelry takes time (despite another reviewer’s condescending suggestion as to the contrary).
after weeks of no word or status updates, i called CC and spoke to a representative – can’t remember his name, though I think it began with a J. he could not offer any status updates, but he assured me that the pieces I ordered would be arriving within the suggested time frame. he also said he would send me email updates in the coming weeks to keep me up to date. i received no such emails.
two weeks pass by, and i’m getting nervous about timing. so i call CC, and can’t get through. as i pass the time to try calling again, i start searching for online reviews, and realized i should have definitely done so sooner. i finally get through on my seventh try, and I speak to a representative named Vanessa. she takes my order number and asks to call me back with a status update… what? do you not have computers or an electronic database of orders? do you need to go hunt down my order in a cardboard box somewhere in the basement? weird.
i asked to stay on hold instead, because i was not at all confident that i would receive a call-​back. she obliges, and comes back on the line after a couple minutes and tells me that the production manager is in a meeting and won’t be able to give her an update for half an hour. she offers to call me back. again, i’m not interested in a call-​back because i simply don’t believe i will ever get one.
at this point, i have no interest in even receiving my order because 1) i am not confident it will arrive in time; 2) reviews indicate that the quality, once you finally receive your pieces, is tragically poor; and 3) i have no confidence that anything these people are telling me is actually true.
so, i told Vanessa that i’d like to hear about my refund options, because i am no longer interested in even receiving the pieces. Vanessa quickly puts me on hold again, and MAGICALLY comes back on the line 10 SECONDS LATER to tell me that the production manager has informed her that the pieces are in their possession and will be shipped later that day. uhhhh, i thought the production manager was going to be in a meeting for another half hour?
i realize that this company is totally, totally shady and i confirm that i would prefer to not even receive the pieces (i’m not going to wear a product and freely advertise for a company that i don’t support) and would like to have my refund processed immediately. Vanessa expressed her regrets, and told me that the financial department may not get to it today, because «it’s kind of early in the morning here» (um, you open at 9AM PST and it’s currently 10:30AM PST? who’s fault is that?).
to Vanessa’s credit, it wasn’t her fault, and she was accommodating. she emailed me about half an hour later, to confirm my requests in writing, and I received my refund (less a 20% restocking fee) just over 24 hours later.

READ REVIEWS FIRST. I wish I did. I will not be giving them my business ever again.
Placed my order, was supposed to arrive within 4 weeks. It didn’t. There was also no email, phone call, flyer, nothing letting me know it wouldn’t be arriving.
I contact the company by phone and speak with a rep on a Tuesday. He says there was a quality control issue, but my new piece was done, they would rush it and PROMISED it would arrive by Friday, and that he would call me back that day with an update. You can guess what happened.
The following Monday I call, irate. I get the same rep who lies straight to my face saying they made no such promise for delivery. He won’t even admit to having promised to call me back. Only after telling them to cancel my order did they offer me 25% off. At no point prior did they make any attempt to fix their screw up. Awaiting the partial refund, will update if it ever arrives.
The piece finally arrived a few days later. It looks pretty enough. Not sure how long plating will last after looking at other reviews here. I won’t do business here again. I cannot recommend this vendor. The customer service is shoddy, and they make promises for delivery they cannot and will not keep.

Had a great experience with customer service who took care of a delayed order by offering me a $ 50 gift card to compensate my late shipment.

0 stars. My boyfriend ordered a bracelet from them May 2014 for our anniversary. Well, our anniversary rolled around at the very end of June 2014, and nothing. Even though they promised 2 week shipping. After FINALLY getting a hold of them (they never answer the phone) they promised it would be at our door within a week. 3 weeks roll by, and yet again, nothing. FINALLY we received the bracelet at the end of July, I believe. Had to pay for shipping once it got to the door which we later found out was because it was coming in from the states (located in canada) anyway, I was so excited I finally had it. It was rose gold and had two garnet stones in it. I wore it work that day (my job is not labour intensive, i work at a golf course serving old geezers beer) after 2 hours of wearing the bracelet, I was absolutely mortified to look down at it and see that one of the stones had fallen out. AFTER 2 HOURS.
Ok. So we got a little busy and kept forgetting/​not wanting to drive 30 minutes into the city to track down a UPS store and ship it out. We finally got around to it in late Jan/​early Feb 2015. We sent the bracelet in, after reaching out to «Deano» I believe his name was. We told him what had happened and they said they’d be happy to fix it, we just had to send it back out (which costs money, again).
It had been about 3 weeks and we hadn’t heard anything from anyone. We may have sent an email to them at this point, I honestly can’t remember. What I do remember is the email that we had gotten from them after 3 weeks. This is when shit gets real. The guy wasn’t clear on what needed to be fixed regarding my bracelet. Shouldn’t they be keeping records or something? Wouldn’t he have been able to 1. look back in emails or 2. use his fucking eyes to see that the stone had fallen out. oooookay, so we got that all figured out, and about 3 weeks AFTER that (yesterday) we received the package at the door (we didn’t have to pay this time) to open it, and I could not believe my eyes. A SILVER MOTHER FUCKING BRACELET.
I’m angry at myself for how first world problem this sounds,
but please save yourself the head ache and don’t order from this company. I’m not sure what to do now, make them give me my money back (if they even do/​would), just wear the god damned silver bracelet, or hire an assassin… u didn’t hear that from me though, lol.

I am so torn writing this review.
My fiancé picked out a bracelet for me for our second anniversary. I regret not researching online a bit more before I directed him here because it is no secret that their «happy» customers are few and far between. He was a little confused with the timeframe and didn’t realize that their advertisement for free two day shipping only made a dent in the two month turn around time, which was also longer than originally quoted. Regardless, the order was placed and so we waited. I received the bracelet (sterling silver plating) and after about two days, it immediately began to show significant signs of wear. After about a month, the entire inside face of the bracelet was copper. After the headache of waiting on the bracelet and subsequent excuses for delays (stones were backordered, silver was backordered, it was a holiday, etc.), I put off sending the bracelet in for repair, which was still covered under their warranty. Eventually I did and after about a month, reached out to find out its status. I should have known better. They had no clue what I was talking about, where my bracelet was, the reference number, etc. I had paid for tracking, so I confirmed the name of the employee that received the bracelet, which UPS records showed was about two weeks prior to my reaching out. Their response was that that particular employee had «stepped out» and they would give me a call back when they returned. Now, if you’re selling $ 200+ jewelry pieces, why on earth is there no system for «checking» the piece in? Sure, maybe I’m the only person that has had this issue, but I highly doubt it. Color me shocked when I never heard from them. I ended up needing to reach out the following day. They proudly declared that the bracelet had been returned to me and provided me with the tracking information of a package delivered in South Carolina. Given I have never lived in South Carolina nor is it anywhere near my home in Massachusetts, I was pretty upset. At that point, I was done, asked for a full refund and made it clear that I didn’t want a replacement. Seriously. I wanted nothing to do with this company.
Anyways, the reason why I was torn in writing this was because, after a full refund, they ended up sending me a brand new bracelet anyways. I had sent numerous messages making it clear that their gift to me would be me never having to deal with them again. I mean, I appreciate it to a degree, but the fact that I had to message them every day for weeks and threaten legal action in order to get my refund, it felt too little too late.
If they figure out how to run their company effectively, they would probably do really well, especially given all the press that they receive. However, with cheaper and more customer-​friendly alternatives on sites like Etsy, I don’t see how they can stay in business. Seriously, there is a reason why you can’t review their company on Facebook and comments on their poor quality conveniently go missing.

Quality of the engraving is much more precise than similar pieces I’ve received via Etsy.

A couple of my best friends and I found these at a boutique in LA about a month ago. We got LA coordinates that were available. I had seen the reviews about them tarnishing after our purchase so I decided to wait to write a review. Personally I haven’t had any of mine tarnish. I do make sure not to get water on them just in case but I do that with all my jewelry to be on the safe side anyway. My favorite thing is to stack them with other jewelry. I love how it looks. I plan on ordering my husband one for his military «alive day» with the coordinates of the explosion. When l order I’ll update on how delivery goes.

If i could give ZERO stars I would. WORST customer service ever. I ordered a very special gift for christmas. i ordered within the quoted 4week time period and needed it by December 28^th, not even before christmas. As it got closer to the date i was writing customer service and they told me that it was not going to ship till the 1^st week in JANUARY. i was so furious and they said sorry but there was nothing that they could do. then they said that they would send me a gift card to which i said flat out not to bother since i will never place an order with them again. I then had to change the shipping address of the gift because it would now need to go directly to my best friend to whom i was buying it for. It is now January 20^th, the gift card was sent to my best friend, thus completely ruining the gift all together and the actual bracelet was sent to ME and not to her. so now i will need to ship it out to her. So much for giving a special gift. DO NOT PURCHASE FROM THIS SITE.
Also, as a side note, i was given a bracelet from them as a gift and it not only came to me with the full cost and payment info on the receipt but it also tarnished after 2 weeks of wearing. Not worth the money, many other people do the same things on Etsy.

Glad to see that I wasn’t the only person that dealt with their poor service. I placed my order at the end of November and didn’t received it till after Christmas. I contacted them a few times asking about the status of the order as I saw that they have a 21 day production period. I was promised my order with enough time before Christmas EVE several different times.
As the 22^nd rolls around I contact them again through email and live chat asking them for a definite guarantee that it will arrive by the 24^th and gave them the correct shipping address and they informed me it wasn’t to the shipping department yet. I asked them to make sure the correct shipping address was there as my office would be closed on Christmas Eve and I was given a delivery date well before then so I didn’t think there would be a problem. When it didn’t arrive and I hadn’t heard back, I sent them two separate emails first asking where the product was and then not hearing back and deciding to demand a refund as they falsely promised a product and didn’t deliver. They never responded to either.
Anyways, it took a month to receive my order even with the continuous contact and updates I requested and their costumer service reps giving false information. I kept getting the same rep named Lindsey.
Also, I got the sterling silver because I heard anything plated might flake. within the first couple days, it is already looking tarnished so the product is even of poor quality. You’re better off going on Etsy and paying ¼ or less of the price.

These guys are the worst. Their website wouldn’t allow for a PO box for BILLING, not shipping. Once I got past that hurdle, they shipped my order to the wrong place. I STILL haven’t seen the item and it’s Jan 5^th. Called customer service and they said they’ll be back Jan 2 (click). Awesome. Enjoy my money!

Can’t even explain how horrible this company is. If you’re thinking of buying from them, just throw the money away. Purchased a ring from them, received it two months after the expected delivery (it wasn’t near any holiday or anything, so there is literally no excuse). Then the plating wore off this $ 150 ring. Silly me, I sent it back for repair. They’ve had it for weeks and won’t reply to my emails or phone calls, their office has been on a never-​ending vacation. Their customer service agents are extremely rude, and even the «owner» emailed me in response to my angry emails and mentioned multiple times how HE was taking time out of HIS DAY to address my problem (a problem that came from HIS company and HIS job).
Upon receipt of this repair (weeks and months later) I received the WRONG item, a huge mens size bracelet. I called their customer service number, livid, and received an IMMEDIATE response asking me to print a label they will send me and bring it to a UPS store to ship back to them ASAP. Pardon me, but what? No apology or mention that I did not receive my item, only that they NEEDED to get the item back from me. The speed of their responses and sending the shipping label after they needed something from me, compared to how long it took for «Deano» to send me a shipping label for repair, I could not believe it. My item arrived a week later, and is now once again badly tarnished and the plating worn off after a month.

Wish I’d seen these reviews before ordering. I also ordered from here in November and was promised delivery by Christmas. I even kept receiving promotional emails from them through mid December claiming I could order more in time for Christmas! Items didn’t arrive until today, over a week after Dec 25^th. Lame.

Don’t order from this company unless you enjoy waiting long past the timeframe they give you. Definitely not worth the cost I paid for this. I placed my order in September and am STILL waiting for it almost 6 weeks later — even though it is only supposed to take 3 weeks OR LESS. I can’t even review the product because I am unsure I will ever receive it. Every time I contact, I am told that the item will ship today or tomorrow. This has been going on for a few weeks now. No one has ever reached out to me to explain the delay — I have had to reach out to them.